Client services coordinator Work, Jobs in Guiseley, Wyk (with Salaries)

Customer Success Enterprise Coordinator
SmartSearch —Ilkley
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Employee assistance programme
Quick apply
Client Services Coordinator
AND Digital —Leeds
- Full-time
- Hybrid work
- AI
Quick apply
Client Services Coordinator
Pinsent Masons —Leeds
- Overtime
- Microsoft Powerpoint
- Hospitality
- Microsoft Outlook
- Annual leave
- Gym membership
Customer Service Co-ordinator
Lapicida Stonegroup Ltd —Knaresborough
- £32,000 a year
- Full-time
- Customer service
- Salesforce
- In-person
- Health & wellbeing programme
- Employee discount
Quick apply
People Coordinator
IMA —Leeds
- Hybrid work
- Microsoft Office
- Administrative experience
- Human resources
Quick apply
12d
Training Coordinator
M Group —Birstall
- £30,000 - £33,000 a year
- Presentation skills
- Annual leave
- Employee assistance programme
Bookings & Compliance Coordinator (Remote)
Topp Language Solutions —West Yorkshire
- £12.71 - £15.00 an hour
- Part-time
- Remote
- Customer service
- Analysis skills
- Organisational skills
Quick apply
12d
Events Project Coordinator
XSEM —Leeds
- £24,850 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Health & wellbeing programme
Quick apply
2d
Customer Services Coordinator
Strachan Furniture Makers Limited —Leeds
- £27,000 - £30,000 a year
- Full-time
- Microsoft Outlook
- CAD
- Customer service
- Free parking
Quick apply
Events Coordinator
Be Our Guest Pub Group —Pontefract
- £13 - £15 an hour
- Part-time
- Hybrid work
- Hospitality
- Organisational skills
- Guest services
Quick apply
21h
Carers' Time Off Volunteer Coordinator
Carers' Resource —Harrogate
- £27,000 - £28,250 a year
- Part-time
- In-person
Quick apply
Project Coordinator
thebigword —Leeds
- £19,880.98 a year
- Part-time
- Hybrid work
- English
- Communication skills
Quick apply
5d
Marketing Coordinator
Walker Morris LLP —Leeds
- Full-time
- Communication skills
- Annual leave
Workplace Coordinator
Pinsent Masons —Leeds
- Full-time
- Customer service
- Communication skills
- Annual leave
- Gym membership
Recovery Coordinator
North Yorkshire Council —Harrogate
- £25,877 - £34,240 a year
- Full-time
- Annual leave
- Employee assistance programme
14d
Project Coordinator
Omega Signs Ltd —Leeds
- £24,000 - £27,000 a year
- Full-time
Quick apply
Project Coordinator
Sigma —Bradford
- £29,091.42 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Employee assistance programme
- Employee discount
Quick apply
Service Delivery Coordinator
Compliance365 —Wakefield
- £22,000 - £26,000 a year
- Full-time
- CRM software
- Salesforce
- Organisational skills
Quick apply
6d
Recovery Coordinator/Smoking Cessation
Change Grow Live —Huddersfield
- £28,557.79 - £32,802.41 a year
- IT
- Time management
- Annual leave
- Employee assistance programme
13d
Wedding and Events Sales Coordinator
The Great Yorkshire Events Centre —Harrogate
- Weekend availability
- Hospitality
- Sales
- Microsoft Office
Quick apply
6d

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Customer Success Enterprise Coordinator

SmartSearch -
Ilkley

Quick apply

Job details

Permanent | Full-time

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Private medical insurance
Paid volunteer time

Qualifications

Customer service
Communication skills

Full job description

SmartSearch's distinctive Anti-Money Laundering verification software protects our clients by offering the most advanced and comprehensive features available from an AML provider.

SmartSearch has grown rapidly by fostering an incredibly collaborative and supportive culture. As we continue our ambitious growth plans, we will strive to remain a truly exciting, rewarding, and unique place to work.

HOW WILL YOU MAKE A DIFFERENCE?

The Customer Success Enterprise Coordinator is responsible for managing daily enquiries and requests from high value clients, addressing various client queries either via email or call. Preparing and conducting service reviews, analysing client data, and uploading data reports to the SmartSearch system. Additionally, the Coordinator supports the CS Enterprise team by onboarding new clients and supporting relationships with existing clients through client training. As part of this role, you will be required to join a rota for adjusted shift patterns to provide out of hours support - typically 2 - 6 separate weekend days per quarter.

A general understanding of Anti-Money Laundering regulations and the SmartSearch product will need to be developed to facilitate the require support to our clients on the product use.

Please note this is a 12 month contract.

VARIED DAY TO DAY RESPONSIBILITIES

Operational Efficiency:

Take responsibility for standard queries to ensure an exceptional customer journey, resolving issues promptly or liaising with the appropriate department on a clients behalf.
Keep key stakeholders informed with timely updates on product or service issues.
Manage and prioritise workload effectively within expected SLAs.
Perform tasks such as processing batch uploads, creating agreements, and updating the platform on behalf of the CS Enterprise account owners, always ensuring accuracy.

Client Onboarding and Relationship Building:

Assist with onboarding new clients and supporting relationships with existing clients through client training or hosting client calls.
Ensure a seamless customer experience for Enterprise clients, delivering excellent service and striving to exceed expectations.

Regulatory Compliance:

Develop a general understanding of Anti-Money Laundering regulations and the SmartSearch product to provide the best service level to clients

WHAT ARE WE LOOKING FOR IN A CANDIDATE?

Strong problem solving skills.
Ability to juggle multiple tasks at a time while maintaining sharp attention to detail.
Comfortable collaborating across departments and teams.
Ability to operate in a fast-paced environment.
World-class customer service skills.
Excellent verbal and written communication skills.
Team player, self-starter and multitasker who can quickly adjust prior

WHAT IS LIFE LIKE AT SMARTSEARCH?

We are a multi-award winning Tech company with an aspirational mentality
Some of our most recent recognitions include: named in the renowned RegTech100 list for 2024, listed in the Top 100 Fasted Growing Tech Companies by Northern Tech Awards 2024 as well as being named Technology Provider of the Year by Corporate Finance Awards 2024
We have been Great Place To Work Certified since 2022
There are excellent progression opportunities due to our growth and you will have personal development goals, regular feedback and support
We are a diverse and inclusive team committed to promoting Diversity & Inclusion and Social Responsibility. Through our DE&I group, charitable initiatives and support for local schools, we actively foster a positive Impact on our community

COMPANY BENEFITS

Our comprehensive benefit package includes:

25 days holiday rising to 30 with each year of service
Private Medical Insurance covering dental and optical
Company pension scheme
Life Assurance - 4x your annual salary
1 day paid volunteering per year
Enhanced maternity / paternity offerings
Employee Assistance Programme
Cycle to work scheme
Access to a gym

Quick apply

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client services coordinator jobs in guiseley, wyk

Customer Success Enterprise Coordinator