Documentation manager Work, Jobs in Guiseley, Wyk (with Salaries)

Customer Experience Lead
United Gas and Power —Guiseley
- Monday to Friday
- Customer service
- Microsoft Office
- Leadership
- Annual leave
Quick apply
2d
Office Manager
Headingley Golf Club —Leeds
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Employee discount
Quick apply
1h
Compliance Team Leader
Manningham Housing Association —Bradford
- Up to £39,100 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Leadership
- Health & wellbeing programme
- Work from home
Quick apply
6d
Information and Document Control Manager - Major Projects
Yorkshire Water —Bradford
- £52,955 - £67,891 a year
- Full-time
- Hybrid work
- Business
- Annual leave
- Flexible schedule
Improvement & Development Manager
Bradford District Care NHS Foundation Trust —Bradford
- £49,387 - £56,515 a year
- Full-time
- Presentation skills
- No degree
14h
Technical Administrator
Belzona Limited —Harrogate
- £27,000 a year
- Full-time
- Organisational skills
- SharePoint
- In-person
- Free parking
- Annual leave
Quick apply
Operations Manager
Tough Water Solutions Ltd —Bradford
- £35,000 - £45,000 a year
- Full-time
- Customer service
- Microsoft Office
- Supervising experience
Quick apply
1d
Team Leader
Bradford District Care NHS Foundation Trust —Bradford
- £49,387 - £56,515 a year
- Full-time
1d
EPRR Manager
Bradford District Care NHS Foundation Trust —Bradford
- £57,528 - £64,750 a year
- Full-time
20h
ISO Internal Auditor/ ISO Improvement Lead
Onebright —York
- £40,000 - £45,000 a year
- Call to connect
- Hybrid work
- Microsoft Office
- Analysis skills
- Continuous improvement
- Employee assistance programme
Quick apply
Operations Manager
BDO —Leeds
- Full-time
- Management
- Project management
- Leadership
- Annual leave
Reward Manager
Leeds Building Society —Leeds
- £64,000 - £86,500 a year
- Hybrid work
- Microsoft Excel
- Analysis skills
- Presentation skills
- Flexible schedule
6d
Office Manager
Riva Home —Leeds
- Full-time
- Management
- Human resources
- Organisational skills
- Free parking
- Employee discount
Quick apply
14d
Recovery Operations Manager
Acumen Logistics —Harrogate
- £40,000 - £48,000 a year
- Full-time
- Microsoft Excel
- Driving
- In-person
- Free parking
- Annual leave
Quick apply
8d
Clerical Officer
Leeds Teaching Hospitals NHS Trust —Leeds
- £25,272 a year
- Full-time
- Organisational skills
- Teaching
7d
Service Coordinator
Bradford District Care NHS Foundation Trust —Bradford
- £28,392 - £31,157 a year
- Full-time
1d
Quality Manager
Mumtaz —Bradford
- £35,000 - £45,000 a year
- Full-time
- Computer literacy
- Bachelor's degree
- In-person
Quick apply
Functional Change Analyst
Quorn Foods —Leeds
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Quick apply
14d
Transport Manager
Vintage.com —Leeds
- £48,000 - £52,000 a year
- Full-time
- Management
Quick apply
21h
People Coordinator
IMA —Leeds
- Hybrid work
- Microsoft Office
- Administrative experience
- Human resources
Quick apply
12d

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Customer Experience Lead

United Gas and Power
Guiseley

Quick apply

Job details

Permanent
2 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Discounted gym membership
Company events

Qualifications

Customer service
Microsoft Office
Quality assurance
Till operation
Account management
Leadership
Communication skills
Time management

Full job description

Overview

As one of the fastest growing Energy Suppliers in the UK, we are looking to recruit a Customer Experience Lead based at our offices in Guiseley.

Reporting to the Customer Services Manager the Customer Experience Lead is responsible for delivering exceptional customer service to energy customers while ensuring accurate management of customer refunds, maintaining quality assurance standards, and providing operational support during management absence.

At UGP we aim to attract people from diverse backgrounds to build on our inclusive culture. We welcome applications from everyone regardless of age, race, gender, religion or beliefs, disability, gender identity or sexual orientation

Responsibilities

Customer Service & Customer Experience

Act as a primary point of contact for customer enquiries via telephone, email and LiveChat.
Deliver a professional, empathetic, and solution-focused customer experience.
Resolve customer queries efficiently and within agreed service levels.
Identify opportunities to improve customer journeys and processes.
Drive and promote NPS within team.

Refund Management

Investigate and resolve refund-related queries, discrepancies, and disputes.
Verify customer account balances and supporting documentation before authorising refunds.
Maintain accurate records of refund transactions and audit trails.
Monitor refund volumes and identify trends, risks, or process improvements.
Liaise with Finance and other departments to ensure timely completion of refund requests.
Ensure compliance with industry regulations, internal controls, and financial governance requirements.

Quality Assurance (QA) Checking

Conduct quality assurance reviews of customer interactions, account updates, and operational processes.
Assess compliance with company policies, industry regulations, and customer service standards.
Provide constructive feedback and coaching recommendations to colleagues.
Identify recurring quality issues and support corrective action plans.
Maintain QA records and reporting documentation.
Support continuous improvement initiatives by analysing quality trends and customer feedback.
Assist in the development and maintenance of quality assurance frameworks and standards.

Management Cover & Operational Support

Provide leadership support during periods of Customer Service Manager absence.
Act as a point of escalation for customer and operational issues.
Support daily workflow management and work allocation across the team.
Monitor service levels and operational performance metrics.
Support onboarding and mentoring of new team members.

The Individual

Essential

Experience in a customer service or customer experience environment.
Experience processing customer refunds or financial transactions.
Experience conducting quality assurance checks or compliance reviews.
Strong understanding of customer service best practices.
Handling escalated queries and challenging customer conversations.
Proficiency in Microsoft Office applications and customer management systems.

Desirable

Experience within the energy, utilities, or regulated services sector.
Knowledge of energy industry regulations and customer obligations.
Experience providing team leadership or supervisory support.
Understanding of billing, metering, and energy account management processes.

Skills and Competencies

Excellent verbal and written communication skills.
Strong attention to detail and accuracy.
Analytical and problem-solving abilities.
Ability to make sound decisions and exercise good judgement.
Strong organisational and time-management skills.
Ability to manage competing priorities and workloads.
Coaching and feedback delivery skills.
Resilience and professionalism when handling complex customer situations.
Collaborative team player with leadership potential.

Join The Team

Excellent salary based on your experience
Mon – Fri 9am till 5pm
Excellent Pension scheme with 8% employer contribution
25 days annual leave (plus Bank Holidays)
Long-Term Service Benefit – Receive an additional day of annual leave every 5 years
Holiday Purchase Scheme – Buy up to 5 additional days of leave per year
Ongoing training & guidance provided
A great working environment with a real team spirit
Company social events
Health & Wellbeing program with GP consultations, mental health support and discounted gym memberships.
Cycle to Work Scheme

Company Overview

United Gas & Power (UGP), is a business energy supplier based in Yorkshire that truly puts customer service at the heart of its organisation. We supply businesses across the UK and handle the entire end-to-end switching process to make your switch as hassle free as possible.

Quick apply

Refine Your Search

documentation manager jobs in guiseley, wyk

Customer Experience Lead

Office Manager

Compliance Team Leader

Information and Document Control Manager - Major Projects

Improvement & Development Manager

Technical Administrator

Operations Manager

Team Leader

EPRR Manager

ISO Internal Auditor/ ISO Improvement Lead

Operations Manager

Reward Manager

Office Manager

Recovery Operations Manager

Clerical Officer

Service Coordinator

Quality Manager

Functional Change Analyst

Transport Manager

People Coordinator

I want to receive the latest job alerts for documentation manager in guiseley, wyk

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