We’re looking for an experienced HR Administrator or HR Operations professional ready to take the next step in their career. This varied and rewarding role covers key employee lifecycle processes and offers the opportunity to lead on colleague benefits administration and engagement. From onboarding and contractual changes to colleague communications, you’ll help deliver a first-class colleague experience in support of both our year-round workforce and The Championships.
You’ll be organised, detail-focused and committed to delivering excellent service. You’ll bring experience in core HR administration processes, confidence in using HR systems and Excel, and a strong interest in employee engagement and benefits. You’ll also be curious, positive and proactive, with a desire to improve ways of working and the ability to thrive in a fast-paced environment.
If you enjoy combining HR administration, benefits, engagement and technology in a role where no two days are the same, we’d love to hear from you.
Please note that, if successful, interviews will take place during the week commencing 3 August.
- Provide first-class year-round HR support, including world-class service during The Championships, helping the HR team deliver the people plan and wider business strategy.
- Manage the end-to-end onboarding process, including probation tracking, and offboarding process for year-round colleagues.
- Lead on the administration for any employee lifecycle changes (e.g. changes to salary, hours, job title etc), issuing contractual amendments as required.
- Ensure employee records, contractual changes, working patterns, holidays and benefits information are always accurately maintained in the HR system, and other online and offline data sources.
- Coordinate all employee changes impacting payroll, ensuring timely communication with payroll colleagues on a regular basis.
- Support family leave administration (e.g. maternity, paternity, adoption, shared parental).
- Track probation periods and ensure review processes are followed and completed.
- Act as first-line support for employee and manager queries, providing clear and practical guidance and escalating complex matters to other HR colleagues appropriately.
- Maintain accurate HR documentation, templates and process guidance.
- Carry out general administration for the department such as manual and online filing, mail-outs and digital communications.
- Maintain strict confidentiality and ensure compliance with data protection requirements.
- Manage the day-to-day administration of colleague benefit schemes, including pensions, private medical insurance, life assurance and our wider collection of ‘Exclusively Wimbledon’ benefits.
- Bring our colleague benefits to life by designing and delivering communications, engagement activity and personalised colleague campaigns through a range of communication channels (emails, Teams, webinars, in-person events etc).
- Maintain accurate benefit records and ensure effective data management between the HR team and benefit providers.
- Ensure documentation, policies and intranet content relating to benefits are kept up to date.
- Coordinate preparation of gender pay gap reporting activity, including analysis, submission and communications.
- Ensure all employee changes, including salaries and allowances, are correctly input into the HR system, and maintained accurately.
- Act as a first point of contact for any HR system queries, troubleshooting and resolving basic system issues, escalating as required.
- Support testing, implementation activity and adoption of new HR technology and features.
- Act as a superuser for the workforce management system, supporting managers with processes, training and issue resolution.
- Provide operational feedback to support improvements to HR systems and processes.
- Support the maintenance of system documentation and user guidance.
- Support people reporting requests.
- Support the recruitment team with the administration of high-volume seasonal recruitment, onboarding and offboarding activity (circa 2,000 temporary colleagues).
- Support roster-related queries, time exception management and coordination with payroll for all temporary Championships colleagues.
- Provide regular workforce reports during The Championships to support operational and financial decision-making.
- Help deliver a positive employee experience for our seasonal colleagues during peak periods.
- Act as a role model for our organisational values and behaviours.
- Provide and promote a high level of service to colleagues in line with our service framework, “The Wimbledon Way”.
- Build strong relationships with colleagues across HR, Finance and the wider business.
- Support HR Business Partners and the Recruitment team with operational delivery where required.
- Provide operational input into wider HR projects.
- Maintain a good working awareness of employment law and HR best practice.
Essential
- Proven experience in an HR administration or HR operations role, with a good understanding of employee lifecycle processes such as onboarding, offboarding and contractual changes.
- Experience administering employee benefits or pensions, with a genuine interest in benefits communications and employee engagement.
- Confident using HR systems and other technology to manage processes, maintain accurate records and support data quality.
- Excellent Excel skills, including data manipulation, formulas, pivot tables, reporting and data visualisation.
- Good understanding of basic payroll processes, including how HR changes impact payroll.
- Up to date understanding of UK employment legislation, HR best practice and the importance of confidentiality and data protection.
- Highly organised and detail-focused, with the ability to manage competing priorities, tight deadlines and high volumes of activity while maintaining accuracy.
- Strong written and verbal communication skills, with the ability to respond professionally to employee and manager queries and build collaborative working relationships across the organisation.
- Confident working with large amounts of people data and reports, with the ability to identify issues, check accuracy and present information clearly.
- People-first approach, with a commitment to delivering a high-quality colleague experience.
- Calm, resilient and adaptable when working under pressure, particularly during peak operational periods.
- Curious, positive and proactive, with the confidence to ask questions, challenge existing processes and suggest practical improvements.
- A strong team player who can be flexible to support wider HR activity when required, and actively pursue personal development opportunities.
- Ability to work independently, taking ownership for day-to-day responsibilities.
- Adaptable approach with willingness to embrace change and new ways of working.
- Ability to use judgement when resolving queries, identifying issues and knowing when to escalate.
- Experience supporting a high-volume or seasonal workforce.
- Experience working with a workforce management or time and attendance system.
- CIPD Level 3 or above, or working towards CIPD qualifications.
- The All England Lawn Tennis Club (Championships) Limited (AELTC) organises and stages The Championships, Wimbledon, widely regarded as the world’s premier tennis tournament, hosted on the Grounds of one of the world’s most prestigious tennis clubs. The Championships, Wimbledon is the only Grand Slam played on grass.
- Our business has grown in recent years, and we expect this to continue. We have plans to further improve our facilities and invest in our people in future years. Our success is important to us, and we are guided by our key values of Heritage, Integrity, Respect and Excellence.
- The HR team is committed to a high-quality service to the organisation for both year-round and Championships activities. Our goal is to empower people to succeed today while shaping the legacy of tomorrow. We focus on attracting and enabling great people, building a leadership culture, and creating an outstanding colleague experience. This supports the AELTC’s goal of ensuring that Wimbledon is at the pinnacle of sport, a guardian for tennis and a force for good.
- The HR team support around 390 permanent colleagues, with an average year-round headcount of around 560. We further support over 2,000 directly employed temporary colleagues each year for The Championships. Providing a service for our workforce is complex with a diverse range of roles across the organisation to support various operations.
At Wimbledon, we're proud to have a work environment that's shaped by our heritage and commitment to excellence. This extends to ensuring every colleague feels part of something truly special. We're committed to supporting your wellbeing, personal growth and life beyond work. You'll also gain access to some uniquely Wimbledon experiences.
Financial Wellbeing
- Annual leave starts at 23 days plus bank holidays and rises with service
- Two additional paid closure days in December
- Pension scheme with employer contributions up to 10.5%
- Group Income Protection & Life Assurance
- Annual bonuses
- Employee loans
- Enhanced family leave, hybrid and flexible working options
Physical Health & Mental Wellbeing
- Private medical insurance and annual medical assessments
- 24/7 Employee Assistance Programme
- On‑site gym and fitness facilities
- Trained Mental Health First Aiders
- Professional & Personal Development, including colleague development calendar
- Accredited learning and professional development opportunities
Exclusively Wimbledon
- Free daily lunch
- Complimentary Championships tickets
- Retail discounts, complimentary museum and tour tickets for friends and family
- Matched charitable giving
- Free Community Sports Centre membership
- A programme of social and sporting activities
