Customer relations manager Work, Jobs in Halesowen (with Salaries)

ER Manager
Helping Hands —Alcester
- Up to £65,000 a year
- Analysis skills
- Continuous improvement
- Team management
- Annual leave
- Employee assistance programme
Quick apply
Customer Relationship Manager
nGeneration —Tipton
- £32,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Writing skills
Quick apply
Communications and Engagement Manager
Hayley Group —Oldbury
- Full-time
- Organisational skills
- Communication skills
- Health & wellbeing programme
- Annual leave
Quick apply
13h
HR Manager
Hayley Group Limited —Halesowen
- Full-time
- Management
- Continuous improvement
- Conflict management
- Annual leave
Quick apply
International Customer Service Specialist
DPD Group UK —Oldbury
- £25,073.55 a year
- Full-time
- Hybrid work
- Communication skills
- Free parking
Quick apply
8d
Communications Manager
Sanctuary Group —Worcester
- £45,736 - £48,157 a year
- Full-time
- Hybrid work
- English
- Annual leave
- Employee discount
Quick apply
10d
Customer Relations & Appeals Coordinator
Warwickshire County Council —Warwick
- £39,152 - £41,771 a year
- Full-time
- English
- Communication skills
- School
- Annual leave
- Employee discount
2d
Employee Relations Advisor
Poundland —Walsall
- Up to £35,000 a year
- Hybrid work
- Continuous improvement
- Human resources
- Communication skills
- Free parking
- Employee discount
Customer Success Manager, Birmingham
Dalux —Birmingham
Customer Experience Manager
Sainsbury's —Worcester
- £32,700 a year
- Customer service
- Retail management
- Leadership
- Employee discount
3d
Unit Manager
Black Country Housing Group —Kingswinford
- £36,621.41 a year
- Full-time
- Management
- Care plans
- Employee assistance programme
- Sick pay
4d
Housing Support Worker
Claremont Living Group —Birmingham
- £24,784.50 a year
- Full-time
- Travel
- In-person
- Health & wellbeing programme
Quick apply
Teaching Assistant and SEND Support Administrator
LD Training Services —Dudley
- £28,000 - £30,000 a year
- Full-time
- Computer skills
- In-person
- Communication skills
Quick apply
14d
Planner
McDermott Building & Civil Eng Ltd —Coleshill
- Full-time
- Civil engineering
- Contracts
- Construction experience
Quick apply
10d
Employee Relations Operations Administrator
Select Engineering —Birmingham
- £23.60 an hour
- Call to connect
- Continuous improvement
- Human resources
- Organisational skills
- Employee assistance programme
Commercial Manager
Equans —Birmingham
- Full-time
- Microsoft Word
- Computer literacy
- Business development
- Annual leave
- Employee assistance programme
Customer and Trading Manager - Online
Sainsbury's —Oldbury
- £31,700 a year
- Customer service
- Retail management
- Leadership
- Employee discount
7d
HR & Recruitment Officer
Jewellery Quarter Bullion Ltd —Birmingham
- £30,000 - £35,000 a year
- Full-time
- Microsoft Office
- Continuous improvement
- Recruiting
- Store discount
- Employee discount
Quick apply
9d
Product and Proposition Manager
Barclays —Birmingham
- Hybrid work
- Financial services
- AI
- Communication skills
Junior HR Advisor
Rentokil Initial Group —Dudley
- £28,889 - £30,000 a year
- Full-time
- Microsoft Office
- Human resources
- Communication skills
- Relocation assistance
- Annual leave
Quick apply

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customer relations manager jobs near halesowen

ER Manager

Helping Hands -
Alcester

Quick apply

Job details

Fixed term contract
Up to £65,000 a year

Benefits

Annual leave
Employee assistance programme

Qualifications

Employee relations case handling
Stakeholder liaison
Transfer of Undertakings (Protection of Employment) Regulations 2006
Coaching
Employee relations
Change management
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
Team management
Partnership building
Change leadership
HRIS
Management reporting
Budgeting
Communication skills
Analytics

Full job description

Extraordinary Care. Extraordinary Culture. Extraordinary Careers.

At Helping Hands, kindness is our foundation. From our first kitchen‑table beginnings to the thousands‑strong team we are today, we’re united by one belief: everyone deserves to live well in the place they call home. If you’re passionate about using your financial skills to support a purpose‑driven organisation and want a role where your work genuinely helps families receive exceptional care, there’s a place for you here.

As part of our growing People function, we’re looking for a highly capable Employee Relations (ER) Manager to lead a market‑leading ER service that protects our culture, strengthens capability and supports the business through effective, commercially minded ER expertise. You’ll bring strong technical knowledge, confidence in high‑risk case management and the ability to influence senior leaders, while shaping the future of ER within a fast‑paced, people‑first organisation.

We’re open to hiring someone on either a 6-month fixed-term contract or a permanent basis.

Salary : Up to £65,000 DOE

What You’ll do

Lead the ER strategy and deliver a high‑quality, business‑partnering service.
Manage complex and high‑risk ER cases, providing expert advice to senior leaders.
Build, lead and develop a high‑performing ER team.
Strengthen ER capability across line managers and leaders.
Maintain robust ER policies, processes and systems, using data to drive improvements.
Ensure ongoing compliance with employment legislation and manage organisational responses to change.
Develop strong internal and external relationships, including ACAS, legal advisers and unions.
Oversee ER KPIs, reporting and continuous improvement.
Manage ER budgets, legal spend and settlement agreements.

What You’ll Bring

Essential

Experienced, commercially minded ER leader from a fast‑paced, high‑volume, multi‑site environment.
Strong technical ER expertise including change, TUPE, tribunals, ACAS conciliation, settlement agreements and union engagement.
Proven ability to influence, challenge and coach senior leaders.
Skilled people leader with experience building high‑performing teams.
Strong analytical, problem‑solving and decision‑making capability.
Excellent communication and relationship‑building skills.
Highly organised, proactive and delivery‑focused.
Strong commercial acumen with a customer‑first approach.
Tech‑savvy, data‑driven and comfortable working with HR systems.
High levels of integrity, resilience and sound judgement.

Desirable

Change management experience.
Exposure to HR systems that support ER case tracking.
Experience working in regulated environments.
Multi‑sector experience.

Why Helping Hands

Be part of a growing national organisation with real purpose.
Genuine opportunities for career progression
25 days’ annual leave (rising to 26 after two years).
Blue Light Card discounts.
Employee assistance programme.
A workplace that celebrates diversity and champions inclusion — everyone is welcome.

At Helping Hands, we’re committed to building a diverse, inclusive community where everyone belongs. All applications are considered fairly in line with our Equality and Diversity Policy.

Quick apply

Refine Your Search

customer relations manager jobs in halesowen

ER Manager

Customer Relationship Manager

Communications and Engagement Manager

HR Manager

International Customer Service Specialist

Communications Manager

Customer Relations & Appeals Coordinator

Employee Relations Advisor

Customer Success Manager, Birmingham

Customer Experience Manager

Unit Manager

Housing Support Worker

Teaching Assistant and SEND Support Administrator

Planner

Employee Relations Operations Administrator

Commercial Manager

Customer and Trading Manager - Online

HR & Recruitment Officer

Product and Proposition Manager

Junior HR Advisor

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