Contact centre support advisor Work, Jobs in Hamble, Ham (with Salaries)

Contact Centre Support Advisor
Carnival UK —Southampton
- Full-time
- Customer service
- Communication skills
3d
Customer Service Representative
HSBC Global Services Limited —Fareham
- From £25,000 a year
- Full-time
- Hybrid work
- Customer service
- In-person
- Banking
- Free parking
- Annual leave
20h
Customer Contact Advisors x6 (Part time)
Abri —Eastleigh
- £19.86 a year
- Part-time
Customer Service Advisor
Southampton City Council —Southampton
- £32,061 - £36,362 a year
- Part-time
- Communication skills
- Employee assistance programme
- Employee discount
4d
Customer Contact Advisors x3
Abri —Eastleigh
- £29,386.26 a year
- Full-time
Princess Cruises Reservations Advisor
Carnival UK —Southampton
- Full-time
- Sales
- Customer service
- Communication skills
10d
Patient Contact Advisor - Single Point of Access
Hampshire and Isle of Wight Healthcare NHS Foundation Trust —Southampton
- £25,760 - £27,476 a year
- Weekend availability
12d
Emergency Call Taker/Health Advisor
Isle of Wight NHS Trust —Newport
- £25,760 - £27,476 a year
- Full-time
- Employee discount
9d
Customer Experience Advisor | S1 | Retail Banking | Fareham Branch
A01 Santander UK plc —Fareham
- £25,000 - £31,579 a year
- Part-time
- Customer service
- Banking
Membership Sales Advisor
Leisure Solutions Community Trust —Chichester
- £26,509.50 a year
- Full-time
- Organisational skills
- Communication skills
- Employee assistance programme
5d
Project Manager
Maritime and Coastguard Agency —Southampton
- £44,241 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
11d
Occupational Health Clinic Nurse
Hampshire and Isle of Wight Healthcare NHS Foundation Trust —Bitterne
- £32,073 - £39,043 a year
- Full-time
- Nursing
- Bachelor's degree
- Organisational skills
2d

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Customer Service Advisor - Fareham
Beijer Ref UK Limited —Fareham
As a Customer Service Advisor, you will support the day-to-day operation of the branch, working closely with colleagues to ensure customers receive a smooth,…
£28,189 a year
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Carsa Limited —Southampton
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Contact Centre Support Advisor

Carnival UK -
Southampton

Apply Now

Job details

Full-time
3 days ago

Qualifications

Customer service
Communication skills

Full job description

Job Description

We take enormous pride from bringing to life P&O Cruises and Cunard; two of the most iconic brands from Britain’s rich seafaring heritage.From superstars of the stage, celebrity chefs and literary leaders, our brands are buoyed by the partnerships we forge. As one of our Contact Centre Support Advisors, you will demonstrate a passion for our brands when talking to our guests.

Key Responsibilities Include:

Using your product knowledge and exceptional customer service skills to resolve queries both pre and post cruise via inbound calls in a contact centre.
Providing a first call resolution to deliver the desired outcome.
Building trusting relationships with our guests, proactively identifying itineraries and cruise products that match their needs.
Delivering guest satisfaction and a memorable experience

This role is classified as CUK13 and is available on a full-time basis. We offer hybrid work with a minimum of two days per week in our Southampton office.

Requirements: What You Need to Succeed

Successful candidates will possess:

Effective communication skills and be able to offer great customer service, with the desire to go the extra mile for our guests and travel partners
Be a problem solver with the ability to resolve enquiries and complaints, delivering first call resolution to a high-quality standard.
Use product knowledge to identify opportunities to retain guests’ bookings by promoting our product features and benefits

We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist.

About You: The Ideal Candidate

You are more than just your CV. You're someone who brings:

Professionalism – be ready for work, courteous to colleagues and protect customer information
Positive Attitude
Team Collaboration
Adaptability

Support Advisor: What you need to know

Interview Process: You will be asked to an online assessments (tasks and a one-way video interview) and then attend a face-to-face interview in Carnival House, Southampton.

Interview dates will be throughout July and August

Start dates: September 2026

We may also talent pool for future start dates

Training: first 8 weeks will be with our training team; Monday to Friday 09:00 to 18:00
Average working hours are 40 per week.

You will be required to work shifts on a rostered basis within the opening hours of the Contact Centre (CCO) Monday to Friday 08:30 to 20:15 , Saturday 08:30 to 18:15 and Sunday 10:00 - 17:15, inclusive of weekends and evenings.

You will be required to work 2 Saturdays in 4 and 1 Sunday in 4. Your shifts will be exclusive of breaks for lunch. Your exact shifts, rotations and breaks will be subject to local arrangements with the CCO Resource Planning team.

Why Join Us?

Working within our Contact Centre Operations teams means you’ll be part of a community that values growth, work-life balance, and well-being.

Read our employee experience guide to learn more about life as a Carnival UK colleague here.
Employee Discounted Cruising plus Friends and Family offers
Recognition scheme with prizes and awards
Regular office events including live entertainment, lifestyle events and charity partner fundraisers
Extensive learning and development opportunities
Employee-led networks
Company paid Health Cash Plan and health assessment
Discounted retail and leisure via discounts portal
Minimum 25 days leave and bank holiday allowance

Take the Next Step

Our Hiring teams value giving candidates a great experience, if we receive a high volume of applications that will compromise our ability to offer the service we like to provide, the role could be paused or closed early, we therefore encourage you to apply early to avoid disappointment.

Recruitment Journey

For more information on your recruitment journey, please visit our Candidate Journey Map.

#LI-Hybrid

#CUK

#Job Functions: Customer Service; Other;
#LI-CS1

About Us

Holidays are one of life’s greatest pleasures. Having the chance to relax, escape and explore is a magical thing. And there is no better holiday than a cruise.

No one knows cruising like Carnival UK, where talented people from across the globe come together to create unforgettable holiday happiness. As part of the world’s largest holiday travel and leisure company, we take enormous pride in bringing to life two of the most iconic brands from Britain’s rich seafaring heritage, P&O Cruises and Cunard. Collectively they have been delivering unbridled joy, boundless adventure and lifelong memories to millions of people for over 350 years. And in a multi-million pound global holiday market, where cruising has barely scratched the surface, we have the opportunity to do that for many, many more people.

Our diverse yet tight knit teams share high standards, heartfelt values and passion for our purpose. Our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equity and inclusion.

It’s through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travel’s Employer of Choice.

Apply Now

Refine Your Search

contact centre support advisor jobs in hamble, ham

Contact Centre Support Advisor

Customer Service Representative

Customer Contact Advisors x6 (Part time)

Customer Service Advisor

Customer Contact Advisors x3

Princess Cruises Reservations Advisor

Patient Contact Advisor - Single Point of Access

Emergency Call Taker/Health Advisor

Customer Experience Advisor | S1 | Retail Banking | Fareham Branch

Membership Sales Advisor

Project Manager

Occupational Health Clinic Nurse

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