Customer service manager Work, Jobs in Hambleton, Nyk (with Salaries)

Customer Service Centre Team Manager
Innserve Ltd —Tadcaster
- £33,500 - £34,800 a year
- Full-time
- Hybrid work
- CRM software
- Hospitality
- Management
- Health & wellbeing programme
- Employee assistance programme
Quick apply
7d
Service Delivery Manager
Evri —Morley
- £49,000 - £54,000 a year
- Hybrid work
- Organisational skills
- IT
- Communication skills
- Employee assistance programme
- Employee discount
13d
Director, Customer Solutions - Currency and Secure Documents
Authentix, Inc. —York
- £90,000 - £115,000 a year
- Hybrid work
- Sales
- Engineering
- Product management
Quick apply
12d
Store Manager
Jessops —Leeds
- Full-time
- Management
- Leadership
- Communication skills
- Employee discount
Customer Service Manager
Morrisons —Boroughbridge
- Hospitality
- Team management
- Employee discount
Quick apply
Client Relationship Manager
Touchstone Education —Doncaster
- £30,000 a year
- Full-time
- Sales
- Organisational skills
- In-person
Quick apply
12d
General Manager
GXO Logistics —Normanton
- £70,000 - £80,000 a year
- Full-time
- Annual leave
- Employee assistance programme
5d
Area Manager, Customer Fulfillment
Amazon UK Services Ltd. —York
- Full-time
- Management
- Bachelor's degree
- Leadership
13d
Customer Success Team Manager
thebigword —Leeds
- Up to £48,000 a year
- Full-time
- Hybrid work
- Management
- Presentation skills
- Leadership
Quick apply
8d
Customer Experience Lead
United Gas and Power —Guiseley
- Monday to Friday
- Customer service
- Microsoft Office
- Leadership
- Annual leave
Quick apply
8d
Assistant Manager
Starbucks —Selby North
- Weekend availability
- Leadership
- Store discount
- Employee assistance programme
Head of Creative
RETRO DEFENDERS —Wetherby
- Up to £55,000 a year
- Full-time
- Social media management
- Travel
- Free parking
- Life insurance
Quick apply
5d
Hub Manager
Evri —Barnsley
- Up to £73,000 a year
- Day shift
- IT
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
8d
Handover Manager
Big Motoring World —Leeds
- £31,466 a year
- Full-time
- Customer service
- Organisational skills
- In-person
- Free parking
- Store discount
Quick apply
5d
Customer Success Manager - B2B
Core Telecom —Leeds
- From £30,000 a year
- Full-time
- Sales
- Microsoft Office
- Bachelor's degree
Quick apply
6d
Placemaker Manager (Customer Service and Membership Manager)
Places for People —Maltby
- £30,452.24 a year
- Hospitality
- Sales
- Employee discount
13d
Customer Relationship Manager
PHSGroup —Leeds
- £30,000 - £32,000 a year
- Organisational skills
- IT
- Communication skills
Customer Service Manager - Nottingham Area
Morrisons —Bradford
- Hospitality
- Team management
- Employee discount
Quick apply
Activity Centre Manager
Hazlewood Castle —Tadcaster
- £30,000 a year
- Full-time
- Childcare
- Supervising experience
- Working with children
- Employee discount
Quick apply
Lead Supply Point Administrator
United Gas and Power —Guiseley
- Monday to Friday
- Hybrid work
- Continuous improvement
- Leadership
- Communication skills
- Annual leave
Quick apply
12d

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Customer Service Centre Team Manager

Innserve Ltd -
Tadcaster

Quick apply

Job details

Permanent | Full-time
£33,500 - £34,800 a year
7 days ago

Benefits

Health & wellbeing programme
Company pension
Employee assistance programme
Private medical insurance
Employee discount
Life insurance
Referral programme

Qualifications

CRM software
Hospitality
Management
Analysis skills
Organisational skills
Leadership
Communication skills

Full job description

Are you:

· Someone who is passionate about customer service within a contact centre, callcentre, or similar environment, and looking for a full-time permanent team manager role with a difference? (this is a 35 hours per week post, covering a rota across 7 days, with opening hours between 8am and 9pm).

· Interested in joining our growing team of drinks dispense industry specialists, who specialise in installing and maintaining drinks dispense equipment at over 90000 licenced premises across the UK plus at concerts, festivals and racecourses, stadiums and arenas. We deliver customer service excellence. At Innserve, we are One Big Team, and we keep Britain pouring.

Working at Innserve, you'll enjoy:

· Competitive Grade 2 salary

· Generous holiday allowance: 21 days holiday + bank holidays.

· Hybrid working as standard (after qualifying period and full time office based training).

· Unlimited free premium hot and cold drinks on site.

· Amazing core benefits: Life assurance, holiday trading options, retail discounts plus access to an award-winning Employee Assistance Programme with 24/7 GP access and wellbeing services – including an extra “Celebration Day” off every full calendar year that you work for us.

· But that’s not all! Each year, you’ll receive a “Flex Pot,” to purchase additional personalised benefits. Whether it’s extra life assurance, private medical, a gym plan, increased pension contributions, dental or travel insurance, you can choose what fits your needs. It’s your benefits, your way! Some benefits may cover you past state pension age and cover your family too!

Your typical day as a Customer Service Centre Diagnostics Team Manager:

Supporting our Senior Customer Service Team Leader, in leading our customer service diagnostics team, driving excellence in customer support to deliver a best-in-class service, you will be responsible for overseeing this key team of Customer Service Diagnostics Advisors.

You will consistently drive high standards of performance, engagement, lead quality standards, and deliver on KPIs and SLAs ensuring that our customers receive the highest level of service and support. You will be responsible for the end-to-end lifecycle of diagnostic activity for Innserve from call logging, remote fix, and video diagnostics to efficient and timely allocation of work to our own technician resources and a nationwide network of partner service providers. This role provides genuine scope to deepen existing capability while developing new skills in a high-performance environment.

You will lead, motivate and develop a team, balancing day-to-day operational delivery with forward planning in a fast-moving environment. You will manage service activity, improve customer outcomes, and deliver against KPIs and performance metrics, whilst raising standards and contributing to continuous operational improvement. You will lead a team, managing individual and departmental performance, contributing to the wider success of the customer service function overall.

You’ll already have:

· Experience in a management or leadership role, ideally within a callcentre, contact centre, customer service function, or similar environment.

· Strong analytical and problem-solving skills, with the ability to use data to drive decision-making.

· Excellent communication and interpersonal skills, with the ability to communicate effectively with stakeholders at all levels.

· Strong leadership and people management skills, with the ability to inspire, guide and motivate a team.

· Experience working in a fast-paced, dynamic environment, and managing multiple priorities.

· Experience of managing service activity.

· Demonstrable success in driving customer service excellence, with a track record of achieving KPIs and metrics.

· Strong planning, organising and communication skills

· Strong attention to detail, organisational skills, self-motivation, multitasking or working independently with the ability to plan and prioritize workloads with a structured approach.

· The ability to assist and support colleagues around you and reprioritise your workload to achieve team goals as well as personal ones. Particularly at operational peak times.

· The ability to stay cool under pressure, within an often-challenging environment.

· Proven ability to influence stakeholders up to senior level.

· Confidence in challenging stakeholders or colleagues to effect best practice and decision making.

· Preferable:  An understanding of the hospitality/licensed trade would be a distinct advantage, but not essential

· Experience in CRM systems and use of packages including Excel.

At Innserve, we are One Big Team. Interested in joining us?

Pay: £33,500.00-£34,800.00 per year

Benefits:

Company pension
Health & wellbeing programme
Life insurance
Referral programme

Work Location: Hybrid remote in Tadcaster LS24 9HB

Quick apply

Refine Your Search

customer service manager jobs in hambleton, nyk

Customer Service Centre Team Manager

Service Delivery Manager

Director, Customer Solutions - Currency and Secure Documents

Store Manager

Customer Service Manager

Client Relationship Manager

General Manager

Area Manager, Customer Fulfillment

Customer Success Team Manager

Customer Experience Lead

Assistant Manager

Head of Creative

Hub Manager

Handover Manager

Customer Success Manager - B2B

Placemaker Manager (Customer Service and Membership Manager)

Customer Relationship Manager

Customer Service Manager - Nottingham Area

Activity Centre Manager

Lead Supply Point Administrator

I want to receive the latest job alerts for customer service manager in hambleton, nyk

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