Service delivery manager Work, Jobs in Hampshire (with Salaries)

Client Care Lead - Home Care
Right at Home Solent & Southampton —Fareham
- Organisational skills
- Leadership
- Communication skills
Quick apply
Customer Service Team Manager
Benefact Group —Eastleigh
- Up to £40,000 a year
- Monday to Friday
- Recruiting
- Training & development
- Leadership
- Annual leave
- Sick pay
Virtual Health Project Manager
Hampshire Hospitals NHS Foundation Trust —Winchester
- £49,387 - £56,515 a year
- Part-time
- Remote
- Research
- Project management
- Budgeting
9h
Trainee Site Manager
RW Armstrong & Sons —Basingstoke
- Full-time
- Management
- Construction experience
- Time management
- Employee assistance programme
- Employee discount
Quick apply
14d
Service Manager
Value Rich Care Pathways —Winchester
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- Business development
- Organisational skills
- Training & development
Quick apply
FM Contract Co-Ordinator
BJF Group —Gosport
- Full-time
- Administrative experience
- Team management
- Contracts
- Annual leave
- Employee assistance programme
Quick apply
12d
Business Support Officer
UK Health Security Agency —Fareham
- £28,547 - £35,576 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- Administrative experience
12d
SERVICE COORDINATOR/SCHEDULER-FULL TIME
Bi-Fold Rolfe Limited —Winchester
- Up to £28,000 a year
- Full-time
- Analysis skills
- Computer skills
- In-person
- Annual leave
- Sick pay
Quick apply
7d
Postal Operations Assistant Manager
Clarke Willmott LLP —Southampton
- Management
- Supervising experience
- Continuous improvement
Project Manager
Benifex —Southampton
- From £45,000 a year
- Remote
- Communication skills
- Employee assistance programme
- Employee discount
Transport & Operations Manager
CC Towing Services Ltd —The Alresfords
- From £40,000 a year
- Full-time
- Team management
- Organisational skills
- Computer skills
- Free parking
- Health & wellbeing programme
Quick apply
3d
Occasional night manager required to cover holidays sickness etc
The Star Hotel Southampton. High Street —Southampton
- From £12.71 an hour
- Night shift
- Hotel
- Supervising experience
- Team management
- Free parking
Quick apply
Senior Administrative Officer - (Part Time) Portsmouth & Isle of Wight - South Central (Fixed Term/Loan/Detached Duty)
HM Prison & Probation Service —Portsmouth
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- English
- Annual leave
- Employee discount
Resolution Team Lead
B&Q —Eastleigh
- £36,000 - £40,000 a year
- Part-time
- Hybrid work
- Continuous improvement
- Recruiting
- Training & development
- Annual leave
- Employee assistance programme
10d
Programme Manager
Benifex —Southampton
- Remote
- Communication skills
- Employee assistance programme
- Employee discount
Digital Impact Leader
Youth Options —Eastleigh
- £32,448 - £34,476 a year
- Part-time
- Master's degree
- Analysis skills
- Bachelor's degree
- Health & wellbeing programme
- Annual leave
Quick apply
5d
Fleet & Transport Manager
Connect It Utility Services Limited —Southampton
- £50,000 - £60,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Team management
- Employee discount
- Sick pay
Quick apply
Housing Project Manager
New Forest District Council —Lyndhurst
- £45,511 - £48,731 a year
- Full-time
- Hybrid work
- Project management
- Contracts
- Construction experience
- Annual leave
- Employee assistance programme
12d
Student Accommodation Manager
Aspire Student Living Group Ltd —Southampton
- £40,000 - £45,000 a year
- Full-time
- CRM software
- Microsoft Office
- Travel
Quick apply
Regional Service Charge Manager
SNG (Sovereign Network Group) —Basingstoke
- £58,000 - £71,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Continuous improvement

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Client Care Lead - Home Care

Right at Home Solent & Southampton -
Fareham

Quick apply

Job details

Qualifications

Care record keeping
Integration of care pathways
Stakeholder collaboration
Client engagement
Person-centred care planning
Complaint handling
Quality assurance
Continuous improvement cycles oversight
Care Quality Commission compliance oversight
Customer loyalty building
Organisational skills
Relationship management
Patient-centred care
NVQ
Care Quality Commission standards
Leadership
Care planning and needs assessment
Communication skills
Internal quality assurance
Multi-agency care coordination

Full job description

The Client Care Lead is responsible for managing the client journey from initial enquiry through onboarding and ongoing support, ensuring services are delivered in a safe, effective, caring, responsive, and well-led manner.

Right at Home Solent & Southampton is a family run established care provider, with a CQC Outstanding Rating. We are known for developing our team in an honest and open workplace culture.

WorkBuzz Employer of the Year 2024, 2025, 2026!
Great training and development opportunities
Birthday Recognition
Team Events
Blue Light Card - discounts of 100's of companies as a health care worker.
Make an impact on your community, and make a real difference everyday.
Opportunity to study for further qualifications (funded).
A stepping stone to a Managerial role.

Reporting to the Registered Care Manager, the role acts as a central point of accountability for client experience, supporting sustainable growth through timely responsiveness, strong relationships, and high-quality, person-centred care. By understanding client needs and adapting services as those needs change, the Client Lead helps ensure continuity of care, positive outcomes, and long-term trust within the community.

Key Responsibilities

New Client Enquiries, Assessments & Onboarding (Safe, Responsive & Well-Led)

Act as the first point of contact for new client enquiries, responding promptly, professionally, and with compassion
Gather relevant information to understand needs, circumstances, and urgency of support required
Coordinate and book initial assessments within a 72-hour timeframe to ensure responsiveness to supporting the new client and their family.
Work closely with care coordinators and recruitment around capacity planning to ensure client demand is met with carer capacity
Lead the onboarding of new clients, ensuring a smooth, reassuring, and well-managed transition into services
Ensure all assessments, documentation, consents, and care information are completed accurately and in a timely manner
Take a proactive approach with the welfare of clients, liaising with other healthcare professionals to ensure a joined-up circle of care for the client.

Client Relationship, Retention & Advocacy (Caring & Person-Centred)

Build and maintain strong, trusted relationships with clients and families
Act as a consistent and accessible point of contact throughout the client journey
Maintain regular communication through service reviews, quality assessments and feedback from carers to understand the client experience, and that their needs are being met.
Advocate for clients, ensuring their wishes, preferences, dignity, and best interests are central to all decisions
Take a proactive approach to client retention through attentive, responsive, and high-quality relationship management

Ongoing Review, Responsiveness & Growth (Responsive & Effective)

Proactively monitor for indicators of changing need, risk, or opportunity to improve outcomes through weekly review of MARs and Client records
Initiate timely QAs and service reviews of care arrangements to ensure services remain appropriate and person-centred
Work collaboratively with coordinators and care teams to adapt care packages as client needs evolve
Support sustainable growth by ensuring services flex in response to need rather than reaching crisis point
In advance of domiciliary care no longer fully meet a client’s needs, provide clear, professional guidance to clients and families around the Live in Care service, where this would better support safety, wellbeing, and independence and peace of mind for the family, as an alternative to residential care.
Support clients and families to understand how live-in care can enable the client to remain living at home, in line with their wishes
Ensure transitions between care models are well planned, clearly communicated, and carried out with dignity and reassurance

Quality, Safety & Compliance (Safe, Effective & Well-Led)

Monitor the quality of services experienced by clients, identifying risks, themes, and opportunities for improvement
Work closely with the Carer Experience Team, to ensure that carer competencies are at the level required to deliver a quality service.
Organise Client Meetings (in partnership with the Carer Experience Team) with care teams supporting a particular client, to ensure that care delivery is meeting the Client’s needs and our standards, and to share best practice.

Support adherence to relevant legislation, regulatory standards, and internal governance processes
Respond to concerns, complaints, or incidents in line with policy, escalating appropriately to the Client Care Manager where required
Play a key support role to the Leadership Team with Head office audits and CQC inspections.
Ensure learning from feedback, complaints, and incidents is shared and embedded into continuous improvement.

Collaboration, Systems & Professional Practice (Well-Led)

Work in close partnership with care coordinators, the carer experience team, recruitment and leadership
Ensure accurate, timely, and confidential record-keeping in line with data protection requirements
Share insight from enquiries, assessments, and client feedback to inform service development and capacity planning
Role-model professional, ethical, and values-led behaviour at all times
Contribute to a positive, inclusive workplace culture that reflects organisational values of care, integrity, and belonging

Skills & Experience

Essential

Experience in a client-facing or coordination role within a regulated care, health, or community service environment
Strong understanding of person-centred care and safeguarding responsibilities
Proactive and responsive approach handling new enquiries, assessments, as well as sensitive conversations with clients and families
Ability to work within policies, procedures, and regulatory frameworks
Excellent interpersonal, organisational, and communication skills
Ability to identify risk, exercise sound judgement, and escalate appropriately

Desirable

Familiarity with regulatory inspection frameworks (e.g. CQC or equivalent)
Experience working with domiciliary and/or live-in care services
Experience supporting care reviews, service growth, or quality improvement
Level 2 or above NVQ in Health & Social Care or Equivalent Qualifications

Values & Behaviours

Acts with integrity, compassion, and professionalism
Demonstrates responsiveness, reliability, and accountability
Places quality, client wellbeing, dignity, and safety at the heart of decision-making
Works collaboratively and respectfully with colleagues and partners
Committed to learning, improvement, and consistent excellence

Measures of Success

New client enquiries are handled promptly and professionally to ensure new clients are coming on board in line with targets
Assessments and onboarding processes are smooth, timely, and well-coordinated
High levels of client retention through proactive review and responsiveness
Care packages adapt effectively as needs change, supporting growth and continuity
Positive feedback from clients, families, and regulators
Strong contribution to a safe, caring, responsive, and well-led service

Quick apply

Refine Your Search

service delivery manager jobs in hampshire

Client Care Lead - Home Care

Customer Service Team Manager

Virtual Health Project Manager

Trainee Site Manager

Service Manager

FM Contract Co-Ordinator

Business Support Officer

SERVICE COORDINATOR/SCHEDULER-FULL TIME

Postal Operations Assistant Manager

Project Manager

Transport & Operations Manager

Occasional night manager required to cover holidays sickness etc

Senior Administrative Officer - (Part Time) Portsmouth & Isle of Wight - South Central (Fixed Term/Loan/Detached Duty)

Resolution Team Lead

Programme Manager

Digital Impact Leader

Fleet & Transport Manager

Housing Project Manager

Student Accommodation Manager

Regional Service Charge Manager

I want to receive the latest job alerts for service delivery manager in hampshire

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