customer service manager Work, Jobs in handforth, chs (with Salaries)

Customer Experience Team Manager
Beauty Works —Cheadle
- Overtime
- Management
- Customer service
- Hair styling
- Free parking
- Health & wellbeing programme
Quick apply
9d
Assistant Manager - Reddish/Edgeley
BoyleSports —Stockport
- £13.20 an hour
Quick apply
6d
Retail Store Manager
Baby Loves —Wilmslow
- £28,000 - £45,000 a year
- Full-time
- Management
- Sales
- Customer service
- Store discount
- Employee discount
Quick apply
2d
Assistant Operations Manager
Cartridge Save —Stockport
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Supervising experience
- Free parking
- Flexitime
Quick apply
6h
Customer Success Team Leader - Mercedes Benz
LSH Auto —Stockport
- £51,600 a year
- Customer service
- Leadership
- Communication skills
- Referral programme
Quick apply
14d
Store Manager | Manchester Airport
REISS —Manchester Airport
- Full-time
- Customer service
- Product management
- Retail management
- Employee assistance programme
- Employee discount
Quick apply
Transport Manager
Farmfoods —Appleton Thorn
- £48,000 a year
- Full-time
- Organisational skills
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
Customer Service Manager
CHEP —Manchester
- Full-time
- Hybrid work
- CRM software
- Management
- Customer service
12d
Club Manager | Premium Wellness & Recovery
The Heat Club —Trafford
- From £35,000 a year
- Full-time
- Hospitality
- Management
- IT
- Free parking
- Health & wellbeing programme
Quick apply
Clinique Boots Stockport 30 hours Counter Manager Lead
Estee Lauder —Stockport
- Customer service
11d
Food Manager
Sainsbury's —Altrincham
- From £32,700 a year
- Management
- Leadership
- Employee discount
Assistant Branch Manager
Travis Perkins —Altrincham
- Full-time
14d
Customer Sales Manager
Care UK —Cheadle
- £38,000 - £40,000 a year
- Weekend availability
- Sales
- Customer service
- Business development
Customer Service Manager (CSM)
Hardichymax Global Ltd —Eccles
- £35,300 - £36,000 a year
- Full-time
- Customer service
- Analysis skills
- Supervising experience
Quick apply
1d
Customer Success Manager
LIMA Networks LTD —Salford Quays
- £38,000 - £45,000 a year
- Full-time
Quick apply
Store Manager
Heron Foods —Cheadle Heath
- £31,000 a year
- Full-time
- Customer service
- Retail management
Quick apply
3d
Customer Success Manager
Street Group —Manchester
- £27,000 - £33,000 a year
- Full-time
- Hybrid work
- English
- Communication skills
- Work from home
- Flexible schedule
Quick apply
Regional Furniture Sales Manager
Joseph James Furniture Outlet LLP —Stockport
- £42,000 - £50,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Sales
- Free parking
- Employee discount
Quick apply
District Manager - Drive Thru
Five Guys UK —Manchester
- Quick service & fast food restaurant
- Leadership
- Communication skills
Country General Manager, UKI
CHEP —Manchester
- Full-time
- Hybrid work

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customer service manager jobs near handforth, chs

Customer Experience Team Manager

Beauty Works
Cheadle

Quick apply

Job details

Permanent | Full-time
9 days ago

Benefits

Free parking
Health & wellbeing programme
Additional leave
Company pension
Employee discount
Life insurance
Sick pay
On-site parking

Qualifications

Management
Customer service
Hair styling
English
Supervising experience
Zendesk
Hair extensions
IT
Leadership
Communication skills

Full job description

Beauty Works retails luxury hair solutions, including ready to wear clip-ins, semipermanent professional extensions and exclusive collaborations. Our hair extensions, aftercare products and electrical stylers have earned recognition amongst the beauty press and up and down the red carpet. Beauty Works operates internationally to both to salon professional and directly to consumers and is owned by a Beauty Industry Group based in Salt Lake City and has the largest share of the hair extensions market in the world.

Job Summary

The Customer Experience Team Manager is responsible for leading the Customer Experience team, delivering exceptional service across both trade and retail channels. Acting as a key representative of the brand, this role focuses on building strong customer relationships while ensuring every interaction reflects quality, care, and expertise.

The position involves supervising and developing a team of Customer Experience Executives, driving performance, and fostering a customer-first culture. The Customer Experience Team Manager plays a critical role in enhancing the overall customer journey, ensuring clients feel confident, supported, and inspired throughout their experience.

Role Outline & responsibilities

Lead, motivate, and develop the Customer Experience team, providing ongoing coaching, guidance, and performance management
Oversee daily customer service operations across all communication channels (phone, email, chat, and messaging)
Manage and resolve escalated customer queries and complaints with professionalism, empathy, and efficiency
Drive a customer-centric culture that strengthens brand loyalty and satisfaction
Monitor team performance and key service KPIs, identifying and implementing continuous improvements
Support recruitment, onboarding, and training to build a high-performing team
Collaborate cross-functionally with internal departments (e.g. sales, operations, marketing) to improve the customer journey
Ensure adherence to company policies, service protocols, and brand tone of voice
Analyse customer feedback and trends to identify opportunities for service enhancements

Key Skills

Proven experience in a customer experience or service centre environment, ideally within beauty, fashion, cosmetics, or a related industry
Previous leadership or supervisory experience, with a strong focus on coaching and team development
Strong background in complaint resolution and delivering solutions that build trust and confidence
Excellent telephone, written, and interpersonal communication skills
Strong IT proficiency; experience with Zendesk is advantageous
Experience or knowledge of hairdressing or hair extensions is preferred
Ability to make sound, independent decisions within established service frameworks
Flexible availability, including weekends and occasional overtime
High energy, positive mindset, and a genuine passion for delivering outstanding customer experiences

Job Types: Full-time, Permanent

Benefits:

Additional leave
Company pension
Employee discount
Free parking
Health & wellbeing programme
Life insurance
On-site parking
Sick pay

Application question(s):

Are you able to commute daily to our office location (SK8)?
What are your salary expectations (GBP per annum)?
Are you able to work full-time hours (37.5h/week)?

Experience:

Management: 2 years (preferred)
Customer service: 5 years (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

customer service manager jobs in handforth, chs

Customer Experience Team Manager

Assistant Manager - Reddish/Edgeley

Retail Store Manager

Assistant Operations Manager

Customer Success Team Leader - Mercedes Benz

Store Manager | Manchester Airport

Transport Manager

Customer Service Manager

Club Manager | Premium Wellness & Recovery

Clinique Boots Stockport 30 hours Counter Manager Lead

Food Manager

Assistant Branch Manager

Customer Sales Manager

Customer Service Manager (CSM)

Customer Success Manager

Store Manager

Customer Success Manager

Regional Furniture Sales Manager

District Manager - Drive Thru

Country General Manager, UKI

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