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1d

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Spa Receptionist

Crowne Plaza Marlow -
Marlow

Quick apply

Job details

Permanent
£12.71 an hour

Benefits

Employee assistance programme
Employee discount

Qualifications

Hospitality
Customer service
Front desk
Communication skills

Full job description

Spa Receptionist

Crowne Plaza Marlow

£12.71 per hour

Location Description

Crowne Plaza Marlow is a contemporary 4-star lakeside hotel offering stylish bedrooms, the AA Rosette Glaze Restaurant, Aqua Bar & Conservatory, and the Quad Wellness & Spa with pool, gym, and treatment facilities.

The hotel also features extensive meetings and events facilities for up to 450 delegates and is conveniently located near the M4, M40, and Heathrow, with easy access to Marlow, Windsor, and the Thames Valley area.

Job Description

We are looking for a warm, professional, and highly organised Spa Receptionist to join our team. As the first point of contact for our guests, you will play a vital role in creating a welcoming and seamless spa journey from arrival through to departure.

Key Responsibilities

Welcoming guests to the spa with a friendly and professional approach
Managing bookings, appointments, and enquiries efficiently
Handling payments, spa retail sales, and daily till reconciliation
Supporting therapists with schedule coordination
Maintaining a clean, calm, and organised reception area
Promoting spa treatments, products, and relevant offers
Ensuring exceptional guest service at all times

What We’re Looking For

Previous experience in a receptionist, spa, or hospitality role preferred
Excellent communication and customer service skills
Strong organisational and multitasking ability
Confident using booking systems and handling payments
Passion for wellness, guest experience, and attention to detail
Flexible approach to working hours, including weekends and holidays

Troo Benefits

Food & Beverage Discounts: Calling all foodies! Enjoy mouthwatering discounts at our restaurants and bars.
Employee Discount Rates: As a TROO Hospitality team member, you get exclusive access to unbeatable travel discounts at our hotels and across the IHG portfolio. Extend the adventure to your loved ones with Friend and Family Rates, making your travel dreams a reality at unbeatable prices.
Employee Assistance Programme: We care about your well-being, which is why we offer an Employee Assistance Programme to provide support and guidance when life throws its curveballs. Consider it your trusty sidekick in times of need.

Quick apply

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