Benefit specialist Work, Jobs in Hanwell, Gtl (with Salaries)

Leasehold Customer Resolution Officer
A2Dominion Housing Group Ltd. —Ealing
- £34,800 - £36,631 a year
- Monday to Friday
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
4d
Digital Learning Specialist
Popeyes UK —Ealing
- £40,000 - £50,000 a year
- Full-time
- Hospitality
- Organisational skills
- Employee discount
Quick apply
11d
VodafoneThree - Proposition Specialist
Vodafone —London
- Full-time
- Hybrid work
- Employee discount
6d
Discharge Coordinator
London North West University Healthcare NHS Trust —London
- £33,262 - £36,027 a year
- Full-time
- University
- Organisational skills
- Hospice
5d
Travel Sales Consultant
Trailfinders —Kingston upon Thames
- £44,000 - £49,000 a year
- Full-time
- Sales
- Employee discount
- Sick pay
Welfare Advice Officer
Pinnacle Group —London
- £36,000 - £40,000 a year
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Communications Executive
Splendid Hospitality Group —Watford
- £33,000 - £38,000 a year
- Full-time
- Hybrid work
- Hospitality
- Marketing
- Employee assistance programme
- Employee discount
Placement Officer (Fostering) Full Time
Silver Lining Fostering Ltd. —Brentford
- £25,000 - £38,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Sales
Quick apply
10d
Immigration Caseworker
Home Office —Hounslow
- £36,110 - £37,193 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
4d
Assistant Private Secretary and Diary Secretary to the Secretary of State
Ministry of Justice —London
- £40,001 - £50,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Organisational skills
- Annual leave
- Employee discount
1h
VodafoneThree - Talent Specialist - Corporate Functions
Vodafone —London
- Full-time
- Hybrid work
- Employee discount
11d
SEND Communication and Interaction Service Outreach Officer
Brent Council —Brent
- £52,194 - £55,323 a year
- Full-time
- Childcare
- Communication skills
- School
- Annual leave
- Employee assistance programme
3d
Talent Acquisition Specialist
Raphael Nursery —London
- £27,000 a year
- Weekend availability
- Sales
- Bachelor's degree
- In-person
- Health & wellbeing programme
- Employee discount
Quick apply
Underwriting Assistant - Americas
The Shipowners Club —London
- Hybrid work
10d
Customer Service and Administration Assistant
amicable —London
- £28,000 a year
- Monday to Friday
- Hybrid work
- Organisational skills
- Communication skills
- Employee assistance programme
Quick apply
GMC Registered Clinical Administrator - (Fully remote, flexible hours)
Medefer —London
- £38,000 a year
- Part-time
- Remote
- Microsoft Office
- Administrative experience
- IT
- Annual leave
- Employee assistance programme
Quick apply
3h
IPS Employment Specialist
West London NHS Trust —Southall
- £36,943 - £44,900 a year
- Full-time
4d
CYP Phone Support Specialist - Remote
CareADHD —London
- £26,000 - £30,000 a year
- Monday to Friday
- Remote
- Organisational skills
- Communication skills
Quick apply
5d
Employment Specialist
Islington Council —Islington
- £44,235 - £45,852 a year
- Employee discount
12d
Specialist, English Transcription
Warner Bros. Discovery —London
- Full-time
- Hybrid work
- English
- Scripting
- Typing
6d

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benefit specialist jobs near hanwell, gtl

Leasehold Customer Resolution Officer

A2Dominion Housing Group Ltd. -
Ealing

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Job details

Fixed term contract
£34,800 - £36,631 a year
4 days ago

Benefits

Company pension
Employee discount

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
GCSE
Microsoft Office
IT

Full job description

Job title: Leasehold Customer Resolution Officer
Salary: £34,800.00 - £36,631.00 per annum
Contract type: 6-month fixed term contract
Working hours: 35hpw across Monday – Friday
Location: Hybrid / 113 Uxbridge Road, Ealing, W5 5TL
DBS Level: Standard DBS

About A2Dominion
We are a UK housing association committed to a new vision – providing homes people love to live in. With over 38,000 homes in management across London and southern England, we provide a wide range of homes for social, affordable, and private rent, specialist services, as well as homes for sale and shared ownership.

Role Overview
As Leasehold Customer Resolution Officer, you will support the effective management and resolution of customer complaints by engaging with residents and internal teams to fully understand issues, drive timely resolution, and provide high-quality information to support formal responses. This role will also contribute to service improvement through analysis of complaints, identification of trends, and delivery of lessons learnt to enhance customer experience and reduce repeat issues.

Key responsibilities

Engage proactively and professionally with customers to fully understand the nature, history, and impact of complaints, ensuring regular communication and timely updates throughout the resolution process.
Monitor, track, and manage actions arising from complaints and investigations, ensuring agreed timescales, service standards, and regulatory requirements are consistently met.
Liaise with internal departments, operational teams, contractors, and external partners to coordinate investigations, gather evidence, and support effective complaint resolution
Effectively manage a varied caseload of complaints and customer cases, prioritising risk, identifying complex or high-profile issues, and escalating concerns where appropriate.
Carry out trend analysis, root cause reviews, and lessons learnt exercises to identify recurring themes, service failures, and opportunities for continuous improvement.
Present findings, recommendations, and performance insights to managers and stakeholders, contributing to service improvement plans and customer experience initiatives.
Build positive working relationships with colleagues and stakeholders to encourage collaborative problem-solving and a consistent approach to service delivery.
Ensure all complaint handling activities are conducted in accordance with company procedures, housing regulations, data protection requirements, and customer service standards.

About you
* GCSE (or equivalent) in Maths and English (Grade A*–C)

A TPI qualification, or other relevant property or housing professional membership or relevant experience
Minimum of 1 years experience of delivering front line (customer facing) services
Strong experience in leasehold or property management essential, including customer‑facing services and service charges.
Good knowledge of current housing and leasehold legislation
Experience of investigation and resolution of complex and multi-faceted complaints in a regulated environment, taking ownership up to resolution
Excellent written and verbal skills including the ability to present in high pressured environments
Confident and proactive approach to problem-solving ensuring matters are swiftly and satisfactorily resolved
Ability to analyse data, identify trends and make informed decisions
Good working knowledge and experience of IT packages/software (Microsoft Office, outlook, Word, Excel, CRM system) to maximise own efficiency and effectiveness

Why A2Dominion?
As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.

We offer a wide range of staff benefits. For this role, these include:

25 days’ holiday (Plus Bank Holidays)
Up to 8% contributory pension
In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.

Diversity & Inclusion
We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process - just contact our Resourcing Team at [email protected]

We know some people hesitate to apply if they don’t meet every requirement. If that’s you, we encourage you to apply if your skills and experience align – please get in touch with us to talk it through.

At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.

This Vacancy is being managed by Hollie Furness. Closing date for this role is 02 July 2026; we reserve the right to close this role upon appointment of a successful candidate.

Apply Now

Refine Your Search

benefit specialist jobs in hanwell, gtl

Leasehold Customer Resolution Officer

Digital Learning Specialist

VodafoneThree - Proposition Specialist

Discharge Coordinator

Travel Sales Consultant

Welfare Advice Officer

Communications Executive

Placement Officer (Fostering) Full Time

Immigration Caseworker

Assistant Private Secretary and Diary Secretary to the Secretary of State

VodafoneThree - Talent Specialist - Corporate Functions

SEND Communication and Interaction Service Outreach Officer

Talent Acquisition Specialist

Underwriting Assistant - Americas

Customer Service and Administration Assistant

GMC Registered Clinical Administrator - (Fully remote, flexible hours)

IPS Employment Specialist

CYP Phone Support Specialist - Remote

Employment Specialist

Specialist, English Transcription

I want to receive the latest job alerts for benefit specialist in hanwell, gtl

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