Guest security manager Work, Jobs in Harefield, Gtl (with Salaries)

Duty Manager
Stoke Park Ltd —Slough
- Up to £52,000 a year
- Full-time
- Hotel
- Supervising experience
- Human resources
- Free parking
- Sick pay
Quick apply
11d
Guest Experience & Welcome Manager
Rapport —London
- £45,000 a year
- Full-time
- Hospitality
- Employee assistance programme
- Employee discount
Assistant Lounge Manager
No1 Lounges Ltd —Luton Airport
- £34,500 a year
- Full-time
- Management
- Customer service
- Team management
- Free parking
- Health & wellbeing programme
Quick apply
Security Operations Manager
Soho House & Co. —London
- Management
- Microsoft Office
- Supervising experience
- Employee discount
Quick apply
11d
Night Guest Relations Manager
The Landmark London Hotel —London
- £38,032.72 - £42,500.00 a year
- Full-time
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
4d
Security Manager
Vignette Collection —London
- Management
- Hotel
- Administrative experience
- Annual leave
- Employee assistance programme
5d
Operations Assistant Manager, Serviced Apartments
Marlin —London
- £32,000 - £35,000 a year
- Full-time
- Sales
- Supervising experience
- Human resources
- Referral programme
Quick apply
13d
Front Desk Manager – Corporate Guest Services
Rapport —London
- £45,000 a year
- Full-time
- Organisational skills
- Guest services
- Leadership
- Employee assistance programme
- Employee discount
10d
Guest Support Security Officer
UniTrust —Brentford
- £14.87 an hour
- Weekend availability
- Customer service
- IT
- Employee assistance programme
- Sick pay
Quick apply
Screening Manager
The Royal Household —London
- From £35,000 a year
- Full-time
- Hybrid work
- Supervising experience
- Leadership
- Communication skills
- Annual leave
- Employee discount
Front of House Manager
Rapport —London
- Up to £45,000 a year
- Full-time
- Management
- Leadership
- Employee assistance programme
Conference Rooms - Assistant Hospitality Manager
Lexington Catering —London
- £45,000 - £46,000 a year
- Full-time
- Hospitality
- Management
- Leadership
Quick apply
3d
Safety & Security Manager
Edwardian Hotels London —London
- Full-time
- Hotel
- Communication skills
- Referral programme
Quick apply
Crew Leader (Duty Manager) - Moxy London Heathrow Airport
Hotel Co 51 —London
- £33,404 a year
- Full-time
- Social media management
- English
- Hotel
- Employee discount
Quick apply
4d
LRS - Reception Manager
Lexington Catering —London
- £38,000 - £42,000 a year
- Full-time
- Hospitality
- Management
- Customer service
Quick apply
1d
Corporate Reception Manager - Monday-Friday | Barbican
Bennett Hay —Barbican
- £38,105 a year
- Full-time
- Hospitality
- Management
- Customer service
Quick apply
1d
Events and Venue Manager
The Cave Social House —London
- £35,000 - £40,000 a year
- Full-time
- Hospitality
- Management
- In-person
- Life insurance
Quick apply
1d
Asset Manager
Land Securities —London
- Full-time
- Presentation skills
- Communication skills
- Annual leave
- Employee assistance programme
10d
Event Duty Manager
Legends Global (Europe) —London
- Administrative experience
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
11d
Guest Experience Manager 1
Meliá —London
- Hospitality
- Management
- Marketing
- Employee discount
Quick apply
10d

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Duty Manager

Stoke Park Ltd
Slough

Quick apply

Job details

Permanent | Full-time | Fixed term contract
Up to £52,000 a year
11 days ago

Benefits

Free parking
Company pension
Sick pay
On-site parking

Qualifications

Supervising experience
Human resources
Guest services
Leadership
Hotel experience

Full job description

Job Overview:

The Duty Manager is responsible for overseeing the hotel’s day-to-day operations during assigned shifts, acting as the senior operational presence on property. Reporting to the Front Office Manager, the role ensures seamless guest experience delivery, operational efficiency, and effective interdepartmental coordination in line with Stoke Park’s five-star luxury standards.

The Duty Manager serves as a key point of escalation for guests and departments, managing service recovery, operational challenges, and team leadership across Front Office and wider hotel operations. They represent hotel management on shift, ensuring standards, safety, and service excellence are consistently upheld.

Key Responsibilities

Guest Experience & Service Excellence

Act as the senior point of contact for guests during assigned shifts, ensuring a warm, professional, and personalised experience.
Proactively monitor guest journey touchpoints (arrival, stay, departure) and intervene to enhance satisfaction and resolve concerns.
Manage guest feedback, complaints, and service recovery efficiently and empathetically, ensuring brand reputation and guest loyalty.
Maintain a highly visible presence in the lobby and guest-facing areas during peak periods.

Operational Management

Oversee the smooth running of daily hotel operations, with particular focus on Front Office, Concierge, Porters, Valet, and Guest Services.
Ensure effective communication and coordination between departments including Housekeeping, Engineering, Spa, F&B, and Security.
Support room allocation decisions, upgrades, VIP arrangements, and late check-outs in line with operational priorities.
Monitor occupancy levels, arrivals, departures, and special events to ensure operational readiness.
Deputise for the Front Office Manager when required, ensuring continuity of leadership and standards.

Team Leadership & Support

Supervise Front Office Supervisors and Assistants on shift, providing guidance, direction, and support.
Lead by example, reinforcing Stoke Park’s culture, grooming standards, and service ethos.
Deliver shift briefings and ensure clear communication of priorities, guest expectations, and operational updates.
Support training, coaching, and performance management at operational level, escalating issues to the FOM where appropriate.

Revenue Protection & Compliance

Ensure accurate handling of guest accounts, billing instructions, cash, and deposits in line with procedures.
Protect room and ancillary revenue through operational diligence and guest engagement.
Support night audit handovers and ensure any discrepancies or incidents are communicated appropriately.
Ensure GDPR compliance and confidentiality of all guest information.

Health, Safety & Security

Act as the responsible manager on duty for health & safety, fire safety, and emergency procedures.
Respond effectively to incidents, emergencies, or security concerns, following company protocols.
Ensure all team members on shift adhere to safety, security, and evacuation procedures.

General Responsibilities

Adhere at all times to Stoke Park policies and procedures, including those relating to health & safety, security, fire, first aid, and emergency response.
Ensure compliance with the Employee Handbook and all departmental standards and notices.
Be flexible to cover duty management requirements across different operational areas as required by the business.
Undertake any other reasonable duties in line with the responsibilities of the role as directed by the Front Office Manager or senior management.

Notes:

This job description outlines the key responsibilities, objectives and scope of the role as it currently stands. It is not an exhaustive list, and the postholder may be required to carry out other duties as reasonably required, including duties of a similar or related nature, in line with the needs of the business.

Hours/Week: 48 Hours – May include weekend and bank holidays.

Job Types: Full-time, Permanent, Fixed term contract

Pay: Up to £52,000.00 per year

Benefits:

Company pension
Free parking
On-site parking
Sick pay

Ability to commute/relocate:

Slough SL2 4PG: reliably commute or plan to relocate before starting work (required)

Experience:

5‑star luxury hotel: 5 years (required)

Work Location: In person

Quick apply

Refine Your Search

guest security manager jobs in harefield, gtl

Duty Manager

Guest Experience & Welcome Manager

Assistant Lounge Manager

Security Operations Manager

Night Guest Relations Manager

Security Manager

Operations Assistant Manager, Serviced Apartments

Front Desk Manager – Corporate Guest Services

Guest Support Security Officer

Screening Manager

Front of House Manager

Conference Rooms - Assistant Hospitality Manager

Safety & Security Manager

Crew Leader (Duty Manager) - Moxy London Heathrow Airport

LRS - Reception Manager

Corporate Reception Manager - Monday-Friday | Barbican

Events and Venue Manager

Asset Manager

Event Duty Manager

Guest Experience Manager 1

I want to receive the latest job alerts for guest security manager in harefield, gtl

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