Care navigator Work, Jobs in Harlow (with Salaries)

Care Navigator
Stevenage North Primary Care Network —Stevenage
- Part-time
- Computer literacy
- Administrative experience
- Driving
Quick apply
7h
Care Navigator
Nevells Road Surgery Letchworth —Letchworth
- From £12.71 an hour
- Computer literacy
- Front desk
- Cleaning
- Free parking
Quick apply
4d
Care Navigator
Clapham Family Practice —Clapham
- £28,939.35 a year
- Overtime
- Organisational skills
- Front desk
- In-person
- Annual leave
- Employee assistance programme
Quick apply
Receptionist/Care Navigator
PrimaryCareCareers —Braintree
- Monday to Friday
- Databases
- Front desk
- IT
Family Navigator
One YMCA —Stevenage
- £31,359 a year
- Full-time
- Organisational skills
- Communication skills
Medical Receptionist / Care Navigator
PrimaryCareCareers —Brentwood
- Monday to Friday
- Front desk
- IT
- Communication skills
- Free parking
- Flexible schedule
4d
Patient Care Navigator
The Lewisham Care Partnership —London
- Up to £12.71 an hour
- Full-time
- Microsoft Outlook
- Customer service
- GP surgery experience
- Employee discount
- Bereavement leave
Quick apply
Care Navigator/Receptionist
Woodhall Farm Medical Centre —Hemel Hempstead
- £12.71 an hour
- Microsoft Word
- Customer service
- Computer literacy
Quick apply
Band 7 Senior Complex Discharge Navigator
Royal Free London NHS Foundation Trust —London
- £55,524 - £62,652 a year
- Full-time
- Management
- Discharge planning
- Flexible schedule
7h
Family Navigator - Internal Only
Barnet Council —London
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
- Flexitime
Clinical Safety Officer
Healthtech-1 —London
- £2,500 a week
- Overtime
- Hybrid work
- School
- Annual leave
- Work from home
13d
Business Development Representative - UK
Ardoq —London
- Hybrid work
- Salesforce
- AI
- Annual leave
- Life insurance
Quick apply
11d
Mental Health Together Navigator
Porchlight —Dartford
- £28,675 - £30,386 a year
- Full-time
- In-person
- Communication skills
5d
Care Navigator - Administrator
DMC Healthcare —London
- £13.07 an hour
- Full-time
- Microsoft Outlook
- Writing skills
- Data entry
Quick apply
Account Development Representative (ADR)
LILT —London
- £65,000 - £73,500 a year
- Full-time
- Hybrid work
- AI
- Leadership
- Communication skills
Navigation Practitioner
Via Community Ltd —Greenwich
- £29,998 - £33,935 a year
- Full-time
- Communication skills
Regulatory Lead
Healthtech-1 —London
- £2,500 a week
- Overtime
- Research
- Communication skills
- School
- Annual leave
- Work from home
6d
Senior Clinical Account Executive
Healthtech-1 —London
- £2,500 - £75,000 a year
- Overtime
- Leadership
- Communication skills
- School
- Annual leave
- Work from home
Practice Manager
Woodhall Farm Medical Centre —Hemel Hempstead
- From £31,000 a year
- Part-time
- GP surgery experience
- Supervising experience
- Conflict management
Quick apply
12d
Senior Commercial Account Executive
Workato —London
- Remote
Quick apply

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Care Navigator

Stevenage North Primary Care Network
Stevenage

Quick apply

Job details

Permanent | Part-time | Full-time
7 hours ago

Qualifications

Collaborate with healthcare professionals
Customer service call handling
Inbound customer enquiry call handling
SystmOne
Computer literacy
Patient appointment coordination
GCSE
UK GDPR
Administrative support experience
Patient service
Administrative experience
General Data Protection Regulation (GDPR)
Appointment booking and call handling
Medical reception and administration experience
Driving
Opening procedures
Data entry
Organisational skills
Front desk
Cleaning
Customer interaction
Patient appointment data entry
Signposting to community resources
Medical terminology
Communication skills

Full job description

Stanmore Medical Group is a progressive, dynamic, technologically driven, expanding and modern training practice.

We seek a part time or full time Care Navigator to join our friendly and loyal complement of staff, consisting of 13 Partners, 20 Salaried GPs, 2 Advanced Nurse Practitioners, 5 Emergency Care Practitioners, 20 Nurses and 6 HCAs along with an experienced and supportive managerial and administrative team.

We are based over several sites within Stevenage, Hertfordshire and we are committed to delivering a high-quality service to our 51,000 patients. We are the lead practice within the Stevenage North Primary Care Network.

We offer excellent career opportunities for the right candidate to join our hard-working team.

Monday to Friday 1300 hrs to 1830 hrs, 27.5 hours per week.

The successful applicant will welcome, assist and signpost and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person, phone or via our online service whilst recognising people’s needs for alternative methods of communication and respond accordingly.

This is an exciting time for change, and we are keen to meet applicants who thrive on interacting and helping the public and have a keen interest in digitisation. The successful applicants will need to be flexible in their approach to cover team absences where necessary and will be required to work at all sites within the Practice.

Salary is to be discussed at interview.

JOB DESCRIPTION & DUTIES

Guiding patients to the most appropriate care, either internally or signposting to external service providers. To contribute to a smooth and efficient reception area, providing a caring and effective service to patients and doctors ensuring that all practice needs are catered for.

KEY DUTIES

To ensure an effective and efficient reception is provided to patients and any other visitors to the practice via the online access service.
Deal with all general enquiries, explain procedures and make new and follow-up appointments. Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
Receive and make telephone calls as required. Divert calls, take messages ensuring accuracy of detail and prompt appropriate delivery.
Enter requests for home visits on to the computer ensuring careful recording of all relevant details and where necessary refer to the Duty Doctor.
Advise patients of relevant charges for private, non general medical services. Accept payment and issue receipts for same where required.
Enter patient information on to computer as required.
Adhering to GDPR
Provision of high-quality service to patients, internal and external colleagues
Seeking ways of improving efficiency and productively
Respecting and abiding confidentiality
Be proactive and take ownership of all aspects of Safety, Health, Environment and Quality

KEY SKILL REQUIREMENTS

The ability to work within a team environment with minimum supervision
Organisation skills with the ability to prioritise individual workload and meet tight deadlines
Oral communications and interpersonal skills with the ability to take a confident and diplomatic approach with patients and colleagues internal and external
Be sensitive to patients’ requirements/needs is critical to ensure good relations
Innovative with a focus on quality improvement
Have the desire to help, service and meet the needs of the patients
Proactively seek to find out additional information
Have positive attitude and be enthusiastic
Be able to tackle problem in a logical way, considering all relevant information and take responsibility for solving problems and seeing it throughout
Have a working knowledge of excellent customer service
The ability to work effectively under pressure
A working knowledge of PC based computer systems and the ability to adapt quality to changes to these systems

PERSON SPECIFICATION

Qualifications

Educated to GCSE standard or equivalent 4-9 / A-C.
GCSE Maths and English C or above or equivalent.
Committed to life-long learning and self-development

Experience

Previous reception work, including dealing with the general public.
IT Literate.
General office procedures.
Demonstrate ability to manage own workload and meet deadlines.
Demonstrate ability to use own initiative.
Able to deal with people efficiently in various circumstances
Previous GP reception and/or administration experience.
Evidence of good organisational skills.
Clinical system experience, particularly SystmOne.

Communication Skills

The ability to communicate effectively in a variety of situations.
Evidence of successfully communicating with people at all levels.
Effective listening skills
A clear understanding of confidentiality and GDPR/Data Protection.
Previous experience of working within an NHS/Health Care environment.
Working knowledge of medical terminology
Adhere to GDPR

Teamwork

Knowledge and understanding of working in a successful team.
To work flexibly within a team.
Ability to work extra hours at short notice.
Previous experience of working in a multi-disciplinary team.
Ability to work under pressure to effectively deal with high level of patient contacts
Required to drive to different sites within the practice
Keep reception area clean & tidy Being able to open and close the building
Basic knowledge of health and safety.
Participate in any training programme implemented by the Practice as part of this employment.
Support the equality, diversity and rights of staff, patients and associated health care professionals.

Closing date 24 August 2026

Experience:

Receptionist: 1 year (required)

Work Location: In person

Quick apply

Refine Your Search

care navigator jobs in harlow

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Receptionist/Care Navigator

Family Navigator

Medical Receptionist / Care Navigator

Patient Care Navigator

Care Navigator/Receptionist

Band 7 Senior Complex Discharge Navigator

Family Navigator - Internal Only

Clinical Safety Officer

Business Development Representative - UK

Mental Health Together Navigator

Care Navigator - Administrator

Account Development Representative (ADR)

Navigation Practitioner

Regulatory Lead

Senior Clinical Account Executive

Practice Manager

Senior Commercial Account Executive

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