About us
Founded in 2008, CitNOW is an innovative, enterprise-level software product suite that allows automotive dealerships globally to sell more vehicles and parts more profitably. CitNOW’s app-based platform provides a secure, brand-compliant solution – for dealers to build trust, transparency and long-lasting relationships.
CitNOW Group was formed in 2021 to unite a portfolio of 12 global software companies leveraging innovation to aid retailers and manufacturers in delivering an outstanding customer experience. We have over 300 employees worldwide who all contribute to our vision to provide market-leading automotive solutions to drive efficiencies, seamlessly transforming every customer moment.
The CitNOW Group is no ordinary technology company, we live a series of One Team values and this guiding principle forms the foundation of CitNOW Group’s award winning, collaborative and inclusive culture.
About the role
The Credit Controller will manage debt collection across high-volume entities using our credit control software, Chaser. Working closely alongside the Group Credit Controller, they will support business goals to reduce debtor days and increase direct debit uptake.
This role will focus on assigned entities across our global customer base, with a proactive and organised approach to collections, strong communication skills and the ability to operate with pace and accuracy in a high-volume environment.
This will be a zero hours role with workload subject to fluctuations in demand and is based at our offices in Wokingham, however we appreciate the importance of a positive work life balance and have a hybrid home and office working model.
Key responsibilities include:
- Manage a high-volume debtor ledger across multiple currencies, ensuring timely collection of outstanding invoices in line with agreed payment terms
- Proactively chase overdue accounts via telephone, email and written correspondence to senior management or external agencies where necessary
- Allocate cash receipts accurately and in a timely manner, maintaining up-to-date and reconciled account records
- Update case notes across internal systems, and download and process information from customer portals as required
- Reconcile customer accounts and resolve billing queries or disputes in a prompt and professional manner, liaising with the relevant teams as required
- Active management of direct debit collections, encouraging existing customers to switch to Direct Debit.
- Maintenance of at risk debtor schedule, escalating and resolving issues with relevant in country teams
- Build and maintain strong working relationships with customers and internal stakeholders to facilitate prompt payment and resolve disputes effectively
- Produce weekly aged debt reports across assigned entities and provide clear commentary on debtor positions, highlighting risks and actions taken
- Support month-end close processes including debtor reconciliations, reporting, and bad debt provisioning
- Contribute to continuous improvement of credit control processes and systems to drive efficiency and reduce debtor days
- Undertake ad hoc duties as required by the Finance team
We are looking for:
- Proven experience in a similar credit control position, within a fast-paced, global environment
- Experience managing multi-currency ledgers including GBP, EUR and USD
- Strong working knowledge of credit control processes including collections, cash allocation and account reconciliation
- Excellent communication skills, both written and verbal, with confidence to engage customers at all levels
- High level of accuracy and attention to detail, with the ability to manage a large debtor portfolio under pressure
- Ability to work independently and manage own workload to meet deadlines, with a proactive and self-motivated approach
- Strong team player with a collaborative approach to working cross-functionally
In addition to a competitive salary, our benefits package is second to none. Employee wellbeing is at the heart of our people strategy, with a number of innovative wellness initiatives such as flexi-time, where employees can vary their start and finish times within our core business hours and/or extend their lunch break by up to 2 hours per day. Employees also benefit from an additional two half days paid leave per year to focus on their personal wellbeing.
We recognise the development of our people is vital to the ongoing success of the business and proudly promote a culture of continuous learning and improvement, along with opportunities to develop and progress a successful career with us.
The CitNOW Group is an equal opportunities employer that celebrates diversity across our international teams. We are passionate about creating an inclusive workplace where everyone’s individuality is valued.
Benefits:
- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Flexitime
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private medical insurance
- Referral programme
- Work from home
Ability to commute/relocate:
- Wokingham RG41 2AD: reliably commute or plan to relocate before starting work (required)
Work Location: Hybrid remote in Wokingham RG41 2AD
