customer service representative Work, Jobs in harpenden (with Salaries)

Customer Support Specialist
Tanner Pharma Group —Redbourn
- £24,000 - £28,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health & wellbeing programme
- Sick pay
Quick apply
1d
Customer Service Assistant
Admiral Slots —Luton
- £12.75 an hour
- Part-time
7d
Customer Service Advisor
Bionic Services Ltd —Luton
- Full-time
- Customer service
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
Quick apply
8d
Customer Service Advisor
PayPoint —Welwyn Garden City
- £25,510 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
Quick apply
12d
Customer Representative - Luton
Nationwide Building Society —Luton
- From £25,250 a year
- Temporary
- Customer service
- Banking
6d
Customer Service Representative
Sole Bliss Ltd —Watford
- £25,000 - £27,500 a year
- Part-time
- Microsoft Word
- CRM software
- Microsoft Excel
Quick apply
14d
Call Centre Assistant
Specsavers —Hemel Hempstead
- Up to £12.91 an hour
- Full-time
- Customer service
- Employee discount
- Sick pay
13d
Customer Care Coordinator
Dandara —Milton Keynes
- Customer service
- Maintenance
- IT
- Employee assistance programme
13d
Customer Service & Sales Advisor
Stellantis &You —Hatfield
- Up to £60,000 a year
- Weekend availability
- Customer service
- In-person
- Retail sales
- Store discount
- Health & wellbeing programme
Quick apply
8d
Membership Support Advisor - Nottingham
David Lloyd Clubs —Hatfield
- £27,040 a year
- Customer service
- Communication skills
- Employee discount
1d
Customer Service Advisor
City of Westminster Council —Westminster
- £34,359 - £38,637 a year
- Temporary
- Customer service
Customer Service Assistant
Lotus Bakeries —St Albans
- Full-time
- Microsoft Excel
- Analysis skills
- IT
1d
Senior Customer Service Advisor
Barclays —Hemel Hempstead
- £27,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance
Customer Service Advisor
BRIGHT UK IT SOLUTIONS LTD —London
- £14 - £16 an hour
- Weekend availability
- Microsoft Word
- Hospitality
- Microsoft Outlook
- Free parking
- Gym membership
Quick apply
12h
Customer Service Assistant
World Duty Free Group —Stansted
- Part-time
- Sales
- Communication skills
Quick apply
Customer Service Assistant
Royal Casino Slots —Borehamwood
- From £12.71 an hour
- Full-time
- Bilingual
- Microsoft Word
- Microsoft Outlook
Quick apply
14d
Customer Service
Tasty Gyros —London
- £12.71 - £13.50 an hour
- Full-time
- No experience needed
- In-person
- Communication skills
Quick apply
7d
Customer Service Representative
Element Materials Technology —Hitchin
- Microsoft Word
- Microsoft Excel
- Customer service
Customer Service Advisor
Health Primary LTD —London
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Negotiation
Quick apply
7h
Customer Support Advisor
Spreadex Careers —St Albans
- Up to £30,000 a year
- Weekend availability
- Hybrid work
- IT
- Employee discount
23h

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Customer Support Specialist

Tanner Pharma Group -
Redbourn

Quick apply

Job details

Full-time
£24,000 - £28,000 a year
1 day ago

Benefits

Health & wellbeing programme
Company pension
Company events
Private medical insurance
Paid volunteer time
Sick pay
On-site parking

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
English
Organisational skills
Communication skills

Full job description

Customer Support Specialist

Company & Role Description

Founded in 2002, Tanner Pharma Group, TPG, is a specialty service provider in the biopharmaceutical industry focused on improving patient access to medicines on a global basis. Tanner Pharma offers its biopharmaceutical partners a portfolio of four distinct service offerings that span the product lifecycle from clinical development to commercialization. With its global headquarters in Charlotte, North Carolina and offices in the United Kingdom, Switzerland and Ireland, Tanner Pharma is in a phase of rapid growth.

As a Customer Support Specialist, you are responsible for managing the complete order lifecycle for pharmacy accounts, ensuring accuracy, compliance, and timely delivery. This role serves as the primary point of contact for customers, coordinates with logistics and internal teams, and upholds the highest standards of customer service and regulatory compliance.

Role Accountabilities

Expected Responsibilities for the Customer Support Specialist are:

Major Objectives: 

Acknowledge 100% of pharmacy requests and issue proforma invoices within 1 business day, once all import documentation is received. 
Maintain on-time delivery performance by coordinating effectively with logistics and tracking shipments through Proof of Delivery. 
Provide exceptional customer service by proactively communicating order status and resolving issues promptly. 
Ensure compliance with country level import regulations and internal quality standards through accurate documentation and process adherence. 
Support business growth by onboarding new accounts efficiently and ensuring smooth ordering experiences.

Key Responsibilities:

Order Processing & Accuracy 

Serve as the primary contact for pharmacy account orders. 
Process orders, proformas, and quotes in ERP systems with precision and compliance. 
Issue proforma invoices within one business day of order receipt.

Logistics Coordination

Liaise with Tanner Logistics to arrange shipments and ensure all required documentation is complete. 
Track deliveries, confirm Proof of Delivery, and close out shipping tasks promptly.

Customer Communication & Support

Proactively update customers on order status, delays, and product availability. 
Assist with onboarding new accounts and train customers on ordering procedures. 
Provide timely responses to calls, emails, and faxes.

Documentation & Compliance

Review and validate import documentation (e.g., NOIs, CoAs, packing lists) and escalate discrepancies. 
Prepare and monitor Notices of Importation (NOIs) for UK imports. 
Maintain accurate records in CRM and ensure compliance with regulatory and quality standards.

Cross-Functional Collaboration 

Work closely with logistics, quality assurance, and internal teams to resolve issues and meet customer needs. 
Set up new customer and vendor accounts in the system.

This job might be for you if you have demonstrated strength and success in the following areas:

Communication and Listening Skills: Ability to effectively convey information and actively listen to partners’ needs.  
Relationship Building and Management: Developing trust and long-lasting relationships with partners 
Analytical and Performance Measurement: Proficiency in analyzing partnership performance and market opportunities. 
Problem-Solving Skills: Addressing challenges and adapting strategies to evolving partner needs and market conditions. 
Adaptability: Being flexible and responsive to the changing business landscape and partner requirements 
Project Management: Developing project plans and coordinating resources for successful execution 
Interpersonal Skills: Engaging effectively with people one-on-one and in groups

You should meet the following criteria to apply:

Required

Excellent verbal and written communication skills in English
Order Processing Experience
Knowledge of Microsoft Excel, PowerPoint, Outlook and Word subject to testing
Ability to reach, bend, stoop and lift up to 45 pounds
Excellent interpersonal skills
Excellent Customer Service skills
Demonstrated organizational and prioritization skills
Demonstrated ability to work in a team-based environment
Demonstrated aptitude to take initiative, set goals and make a plan for reaching them

Preferred

Other Language proficiency

Compensation & Benefits

Salary commensurate with experience
Pension scheme
Private health insurance
Attractive performance incentive plan
Vacation, Volunteer and paid sick leave

Tanner Pharma Group’s Core Values: Everything we do at Tanner Pharma Group is dictated by our values. We take them very seriously, and we're proud of this unwavering commitment.

Check out http://www.tannerpharma.comto view our core values and learn more about our company.

Candidates may be required to organize reference calls upon request. Confidentiality will be respected. Additionally, Pre-employment drug and background screening will be required.

Tanner Pharma Group is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Job Type: Full-time

Pay: £24,000.00-£28,000.00 per year

Benefits:

Company events
Company pension
Health & wellbeing programme
On-site parking

Language:

any other language besides English (preferred)

Work Location: In person

Quick apply

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