Manager, service management engineering Work, Jobs in Harrogate, Eng (with Salaries)

Manager, Service Management Engineering
Mastercard —Harrogate
- Full-time
- Contracts
- IT
- Financial services
4d
Project Manager
The Avalon Group —Harrogate
- £40,800 a year
- Full-time
- Management
- Supervising experience
- Project management
- Work from home
- Employee discount
Quick apply
Managing Director
Vanify —Harrogate
- £90,000 - £110,000 a year
- Full-time
- Management
- Supervising experience
- Bachelor's degree
Quick apply
11d
Recovery Operations Manager
Acumen Logistics —Harrogate
- £40,000 - £48,000 a year
- Full-time
- Microsoft Excel
- Driving
- In-person
- Free parking
- Annual leave
Quick apply
Managing Director
ABP Group —York
- £120,000 a year
- Full-time
- Anatomy knowledge
- Management
- Bachelor's degree
- Free parking
Quick apply
3d
Production Shift Manager (Evening Shift)
Belzona Limited —Harrogate
- Full-time
- ERP systems
- Microsoft Office
- Continuous improvement
- Free parking
- Annual leave
Quick apply
Commissioning Operations Manager
Orchard Healthcare Group —Harrogate
- £60,000 - £65,000 a year
- Full-time
- Business development
- Communication skills
- Marketing
- Employee assistance programme
Quick apply
Change & Implementation Manager
thebigword —Leeds
- £45,000 - £60,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Registered Manager
Aiyara Partners —Harrogate
- £70,000 - £75,000 a year
- Full-time
- Management
- Nursing home
- Organisational skills
Quick apply
4d
Mobilisation Manager
Omni RMS —Denton
- £65,000 a year
- Microsoft Office
- Project management
- Organisational skills
Quick apply
5d
Service Manager
Vertu Motors —Knaresborough
- £45,000 - £65,000 a year
- Full-time
- Leadership
- Communication skills
Quick apply
Housing Manager
Leeds Jewish Housing Association —Leeds
- £51,544 a year
- Full-time
- Hybrid work
- Management
- Analysis skills
- Leadership
- Free parking
- Health & wellbeing programme
Quick apply
10d
Compliance Manager
1ST LOCATE (UK) LIMITED —Temple Newsam
- £45,000 - £60,000 a year
- Full-time
Quick apply
Bar Manager
Harrogate Brewing Co. Royal Parade —Harrogate
- From £32,000 a year
- Weekend availability
- Hospitality
- Bar
- Sales
Quick apply
11d
Maintenance Manager
North Yorkshire Council —Harrogate
- £57,239 - £60,902 a year
- Maintenance
- Travel
- Communication skills
7d
Project Manager, New Horizon Fund
University of York —University of York
- £46,049 - £56,535 a year
- Part-time
- Project management
- Communication skills
- School
Senior Team Manager - Global Client Delivery
Labcorp —Harrogate
- Full-time
- Customer service
- Laboratory experience
- Bachelor's degree
PA to the Director. Retail Operations & Stock Management.
Porters —Harrogate
- £18,000 - £30,000 a year
- Part-time
- Analysis skills
- Data entry
- Organisational skills
- Employee discount
- Sick pay
Quick apply
5d
Account Manager
JudgeService Research Ltd —Harrogate
- From £28,000 a year
- Full-time
- Microsoft Powerpoint
- Salesforce
- Microsoft Office
- Free parking
- Work from home
Quick apply
3d
Customer Service Manager - Food Retail (B2B)
Beijer Ref UK Limited —Leeds
- £45,000 - £55,000 a year
- Full-time
- Management
- Sales
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
11d

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Manager, Service Management Engineering

Mastercard -
Harrogate

Apply Now

Job details

Full-time
4 days ago

Qualifications

ITIL Certification
Contracts
IT
Financial services
Root cause analysis
Negotiation

Full job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Service Management Engineering

Overview
Customer Operations plays a critical role in ensuring Vocalink delivers secure, reliable, and high performing payment services.
The Customer Operations Manager is responsible for the day to day, end to end operational delivery of assigned services, acting as an operational Subject Matter Expert (SME). The role ensures services are delivered in line with contractual, regulatory, and customer expectations, with a strong focus on service stability, incident management, risk control, and continuous improvement.
Role
The Customer Operations Manager acts as the primary operational contact and escalation point for schemes and customers, owning service performance and ensuring issues, risks, and changes are managed effectively.
The role requires the ability to interpret complex technical issues and translate them into clear, business focused communication, representing Vocalink confidently with customers, schemes, and industry stakeholders as required.
Key Responsibilities
Responsibilities include:

Owning end to end operational service delivery for assigned services, ensuring performance meets contractual obligations, SLAs and regulatory requirements.
Acting as the primary operational escalation point, taking ownership of incidents through to resolution, including leading major incident communications and reporting suitable for external publication to schemes, customers and regulators.
Ensuring all contractual customer communications (incidents, changes, maintenance) are delivered accurately and within agreed timeframes.
Acting as the operational SME, providing authoritative guidance on service behaviour, risk, and customer impact, including translating technical issues into clear business messaging.
Building and maintaining senior operational relationships with schemes, customers and stakeholders, acting as a trusted point of contact.
Managing the operational impact of change and release activity, ensuring risks are identified, assessed and mitigated.
Driving service improvements and risk mitigation activity, informed by incident trends, root cause analysis, and customer feedback.
Ensuring operational risks, audit actions and control requirements are actively managed and delivered within agreed timelines.
Producing and presenting service performance reporting and operational insights to stakeholders and senior management.

All About You / Experience
Essential

Strong experience in a customer facing service delivery or service management role within a complex operational environment.
Experience within financial services or payments, with an understanding of service criticality and regulatory expectations.
Proven track record of building, owning and developing relationships with senior external stakeholders, including schemes and customers.
Proven experience acting as a primary escalation point for incidents, including ownership of customer communication.
Proven ability to make informed decisions under pressure, balancing customer impact, risk and service priorities.
Experience producing high quality major incident reports / post incident outputs suitable for external customers, schemes and regulators.
Ability to interpret technical information and translate it into clear, business focused communication.
Experience working with and negotiating SLAs, service levels and performance expectations.
Strong stakeholder management skills, with the ability to influence, challenge and build credibility at multiple levels.
Experience working in regulated and audit driven environments, with an understanding of risk and control requirements.
Commercial awareness, including understanding of contracts and service obligations.
Experience of service management frameworks or operational delivery models (e.g. ITIL).
Ability to work independently, take ownership of outcomes, and operate effectively with minimal supervision.

Desirable

ITIL certification.
Knowledge of ISO20000 or similar service management standards.
Previous experience in a similar operational or service delivery management role within payments or financial services.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Apply Now

Refine Your Search

manager, service management engineering jobs in harrogate, eng

Manager, Service Management Engineering

Project Manager

Managing Director

Recovery Operations Manager

Managing Director

Production Shift Manager (Evening Shift)

Commissioning Operations Manager

Change & Implementation Manager

Registered Manager

Mobilisation Manager

Service Manager

Housing Manager

Compliance Manager

Bar Manager

Maintenance Manager

Project Manager, New Horizon Fund

Senior Team Manager - Global Client Delivery

PA to the Director. Retail Operations & Stock Management.

Account Manager

Customer Service Manager - Food Retail (B2B)

I want to receive the latest job alerts for manager, service management engineering in harrogate, eng

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