Benefits manager Work, Jobs in Harrogate, Nyk (with Salaries)

Senior Customer Service Manager
Corporate Trade Supplies UK —Northallerton
- £45,000 - £50,000 a year
- Full-time
- CRM software
- Customer service
- ERP systems
Quick apply
Continuous Improvement Manager
Shepley Spring Ltd —Knaresborough
- £50,000 - £65,000 a year
- Full-time
- Engineering
- Microsoft Office
- Continuous improvement
- Free parking
- Gym membership
Quick apply
11d
Mindplace Centre Manager - Harrogate
Bupa —Harrogate
- £43,000 - £48,000 a year
- Full-time
- Management
- Sales
- Microsoft Office
- Gym membership
- Life insurance
Quick apply
Empty Homes Team Leader
Yorkshire Housing —York
- £45,685 a year
- Full-time
- Maintenance
- Leadership
- Communication skills
- Annual leave
- Employee discount
12d
Part-Time Access Control Specialist - UK
CenCore Associates —Harrogate
- Part-time
- Military
- English
Operations Manager
Pass —Harrogate
- From £32,000 a year
- Full-time
- Supervising experience
- Organisational skills
- In-person
- Free parking
- Annual leave
Quick apply
2h
Maintenance & Grounds Manager
Catgill Campsite Ltd —Skipton
- £35,000 - £40,000 a year
- Weekend availability
- Maintenance
- Hotel
- Supervising experience
- Employee discount
Quick apply
Senior Event & Production Manager
Hedonist Creative Brand Agency —Leeds
- £45,000 a year
- Weekend availability
- Hospitality
- Team management
- Travel
- Free parking
- Annual leave
Quick apply
Senior Site Director - Operations
Corporate Trade Supplies UK —Northallerton
- Up to £80,000 a year
- Full-time
- Master's degree
- Continuous improvement
- No degree
Quick apply
12d
Property Manager
LentinSmith —Harrogate
- £30,000 - £35,000 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
- Annual leave
Quick apply
Ecommerce Manager
Roar Studios —Harrogate
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Free parking
- Flexitime
Quick apply
8d
Employability Coach – Community Outreach & Referral
United Response —York
- £28,270.50 - £30,712.50 a year
- Part-time
- Hybrid work
- Business development
- Travel
- IT
- Paid training
- Referral programme
Supply Chain Industrial Placement
Procter & Gamble —Harrogate
- £2,625 a month
- Full-time
- English
- Mentoring
- Leadership
- Employee stock ownership plan
Recruitment Manager
Reed In Partnership —Harrogate
- £30,000 - £35,000 a year
- Full-time
- Presentation skills
- Travel
- Annual leave
- Flexible schedule
Home Administrator
Fairfax Manor Care Home —Harrogate
- £29,000 a year
- Full-time
- Hotel
- Front desk
- Paid training
- Annual leave
Quick apply
6d
Proofreader
Williams Lea —Leeds
- £34,450 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Referral programme
11d
Project Manager
Olympus Power Ltd —Harrogate
- £45,000 - £60,000 a year
- Full-time
- Hybrid work
- Engineering
- System design
- Microsoft Office
- Sick pay
Quick apply
12d
Sales Valuer
Hunters Property Group —Harrogate
- From £30,000 a year
- Full-time
- Administrative experience
- Organisational skills
- In-person
- Health & wellbeing programme
- Sick pay
Quick apply
Teacher - Early Years and Education (Part Time)
Harrogate College —Harrogate
- £22,341 - £35,912 a year
- Part-time
- Hybrid work
- Administrative experience
- Education
- Teaching
- Annual leave
11d
DEPUTY GENERAL MANAGER
Grantley Hall —Grantley
- Hotel
- Leadership
- Communication skills
- Store discount
- Annual leave
Quick apply

I want to receive the latest job alerts for benefits manager in harrogate, nyk

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

benefits manager jobs near harrogate, nyk

Senior Customer Service Manager

Corporate Trade Supplies UK
Northallerton

Quick apply

Job details

Permanent | Full-time
£45,000 - £50,000 a year

Benefits

Company events
On-site parking

Qualifications

CRM software
Customer service
Supply chain
ERP systems
Six Sigma
Analysis skills
Project management
Continuous improvement
Business
Operations
Leadership

Full job description

Company Overview

Corporate Trade Supplies (CTS) is a leading provider of PPE, corporate branded clothing, and promotional products, dedicated to supporting businesses across the region with quality supplies and exceptional service. Our mission is to help companies enhance their brand presence while ensuring safety and professionalism.

Role Purpose

The Senior Customer Service Manager is responsible for leading and developing the customer service function to deliver an exceptional customer experience. The role oversees Service Performance and Continuous Improvement activities, ensuring customers receive accurate, timely and professional support throughout the entire customer journey.

The position plays a critical role in driving customer retention, operational efficiency, and service excellence while building strong relationships with key customers and internal stakeholders. This is a senior leadership role is responsible for the strategic and operational management of customer service, order management, and customer satisfaction activities, ensuring the organisation consistently delivers an outstanding customer experience while achieving business performance objectives.

Key Responsibilities

Customer Service Leadership

Lead, coach and develop the customer service and order management teams.
Establish a customer-centric culture focused on service excellence and continuous improvement.
Define departmental objectives, KPIs and performance standards.
Devise SOP and training to Implement best practice customer service
Drive employee engagement and foster a high-performing team environment.

Order Management

Drive order lifecycle efficiency from order receipt through to delivery and invoicing.
Manage order fulfilment performance, identifying and resolving issues proactively.
Collaborate with Sales, Supply Chain, Procurement, Operations and Finance teams to ensure customer requirements are met.
Develop processes to improve order accuracy, lead times and customer communication.

Customer Experience

Develop & implement strategies to improve customer satisfaction, loyalty and retention.
Manage customer feedback, complaints and service metrics.
Lead customer issue resolution and escalation management processes.
Conduct customer reviews and identify opportunities to enhance service delivery.
Drive Voice of Customer initiatives and implement action plans based on customer insights.

Operational Performance

· Monitor, analyse and report all key performance indicators to identify operational improvements of the following:

Customer Satisfaction (CSAT), Net Promoter Score (NPS), Order Accuracy, On-Time Delivery, Service Level Achievement, Complaint Resolution Time and Customer Retention

Stakeholder Management

Act as the senior point of contact for customer service escalations.
Build strong relationships with key customers and strategic accounts.
Partner with commercial teams to support customer growth initiatives.
Able to work across all departments with various stakeholders

Continuous Improvement

Lead customer service transformation and improvement projects.
Utilise data and analytics to drive informed decision-making and improvements
Identify opportunities for automation and process optimisation.
Support business change initiatives and customer experience programmes.

Skills & Experience

Essential

Significant experience in a customer operations leadership role.
Proven experience in order management and customer service functions.
customer experience and customer satisfaction methodologies.
Experience leading and developing high-performing teams.
Strong analytical and problem-solving skills.
Excellent communication and stakeholder management abilities.
Experience working with ERP and CRM systems.
Demonstrated success in delivering service improvement initiatives.

Desirable

Experience in retail, manufacturing, distribution, wholesale, or supply chain environments.
Knowledge of Lean, Six Sigma or continuous improvement methodologies.
Project management experience.
Degree-level qualification in Business, Operations, Customer Experience or related field.

Key Competencies

Strategic Thinking
Commercial Awareness
Decision Making
Problem Solving
Influencing & Negotiation
Continuous Improvement
Performance Management
Collaboration & Teamwork

Pay: £45,000.00-£50,000.00 per year

Benefits:

Company events
On-site parking

Experience:

Leadership: 5 years (required)
Customer service: 10 years (required)

Work Location: In person

Quick apply

Refine Your Search

benefits manager jobs in harrogate, nyk

Senior Customer Service Manager

Continuous Improvement Manager

Mindplace Centre Manager - Harrogate

Empty Homes Team Leader

Part-Time Access Control Specialist - UK

Operations Manager

Maintenance & Grounds Manager

Senior Event & Production Manager

Senior Site Director - Operations

Property Manager

Ecommerce Manager

Employability Coach – Community Outreach & Referral

Supply Chain Industrial Placement

Recruitment Manager

Home Administrator

Proofreader

Project Manager

Sales Valuer

Teacher - Early Years and Education (Part Time)

DEPUTY GENERAL MANAGER

I want to receive the latest job alerts for benefits manager in harrogate, nyk

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected