Reservations manager Work, Jobs in Harrogate, Nyk (with Salaries)

Front Office Manager
Rudding Park Harrogate —Harrogate
- From £37,000 a year
- Weekend availability
- Hospitality
- Hotel
- Guest services
13d
Reception Manager
The Old Swan Hotel —Harrogate
- £28,000 - £31,000 a year
- Weekend availability
- Customer service
- Computer literacy
- Hotel
- Free parking
- Health & wellbeing programme
Quick apply
Reception Manager- The Old Swan Hotel Harrogate
Classic Lodges —Harrogate
- Weekend availability
- Customer service
- Computer literacy
- Hotel
General Manager
Johnny’s Bar and Parlour —Harrogate
- Weekend availability
- Hospitality
- Culinary experience
- Customer service
Quick apply
12d
Event & Group Sales Office Manager
The Queens Hotel —Leeds
- £40,945 a year
- Full-time
- Hotel
- Employee discount
- Referral programme
Quick apply
13d
Hotel Receptionist
Rudding Park Harrogate —Harrogate
- £26,895 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
10d
Graduate Management Trainee - Harrogate
Enterprise Mobility —Harrogate
- Full-time
- Sales
- Customer service
- Bachelor's degree
Reservations and Groups Coordinator
NOVOTEL —York
- £13.45 an hour
- Full-time
- Hotel
- Organisational skills
- Restaurant
- Employee discount
Quick apply
Front Office Manager
Radisson Hotel Group —York
- £29,959.93 a year
- Full-time
- Customer service
- Hotel
- Driving
- Employee discount
Quick apply
6d
Assistant General Manager
Guy Fawkes Inn —York
- £31,000 - £33,000 a year
- Weekend availability
- Hospitality
- Bar
- Management
- Free parking
- Employee discount
Quick apply
Graduate Management Trainee - York
Enterprise Mobility —York
- Full-time
- Sales
- Customer service
- Bachelor's degree
Graduate Management Trainee - Leeds
Enterprise Mobility —Leeds
- Full-time
- Sales
- Customer service
- Bachelor's degree
Graduate Management Trainee - Wakefield / Dewsbury
Enterprise Mobility —Wakefield
- Full-time
- Sales
- Customer service
- Bachelor's degree
Lettings Negotiator
Allsop Letting and Management —Leeds
- From £26,000 a year
- Full-time
- Hybrid work
- Sales
- Administrative experience
- Organisational skills
- Store discount
- Health & wellbeing programme
Quick apply
Graduate Management Trainee - Bradford
Enterprise Mobility —Bradford
- Full-time
- Sales
- Customer service
- Bachelor's degree
HOUSEKEEPING SUPERVISOR
Grantley Hall —Grantley
- Hotel
- Communication skills
- Store discount
- Annual leave
Quick apply
Graduate Management Trainee - Huddersfield
Enterprise Mobility —Huddersfield
- Full-time
- Sales
- Customer service
- Bachelor's degree
Restaurant Manager
The Box Tree Restaurant Ltd. —Ilkley
- £38,000 - £45,000 a year
- Weekend availability
- Sales
- Customer service
- Restaurant management
- Employee discount
Quick apply
10d
Front of House Manager On Duty
Enoteca by Luva —York
- £13.50 an hour
- 8 hour shift
- Serving
- Hospitality
- Bar
- Employee discount
Quick apply
4d

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Front Office Manager

Rudding Park Harrogate -
Harrogate

Apply Now

Job details

Full-time
From £37,000 a year
13 days ago

Qualifications

Hospitality
Guest services
Leadership
Hotel experience

Full job description

We're not just searching for a manager, we're looking for a presence that sets the tone the moment guests step into Rudding Park.

How warm is your welcome, How confidently do you lead a team, Can you turn a busy lobby into a seamless symphony of smiles, solutions, and unforgettable first impressions

At Rudding Park, the Front Office isn't just a department, it's the heartbeat of the guest experience. We believe the magic happens when professionalism meets personality, and when leadership is delivered with authenticity, positivity, and genuine care.

If you bring energy, elegance, and the ability to make every guest feel like the only guest, then you're exactly who we want to meet.

We're on the lookout for a Front Office Manager who thrives in a guest facing role, inspires their team, and creates moments guests will remember long after check‑out.

JOB SUMMARY

The Front Office Manager is responsible for leading the day to day operation of the hotel reception, concierge, luggage porters and doormen to ensure an exceptional guest experience. This role focuses on delivering luxury hospitality standards, managing front office staff, maximizing operational efficiency, and creating memorable guest experiences aligned with Rudding Park's values and reputation.

What we are looking for:

Skills and Experience Required

Previous experience in a luxury hotel front office supervisory or management role
Strong leadership and interpersonal skills
Excellent communication and problem-solving abilities
Ability to remain calm under pressure in a fast-paced hospitality environment
Knowledge of hotel PMS systems and front office software
Professional appearance and high attention to detail flexible approach to shifts including evenings, weekends, and bank holidays

Desired Qualities

Passion for hospitality and guest satisfaction
Positive, energetic, and approachable personality
Strong organisational and multitasking abilities
Commitment to delivering exceptional luxury service standards.

Key Responsibilities:

Guest Experience & Service

Deliver outstanding guest service and ensure every guest receives a warm and professional welcome
Oversee all check in and check out procedures efficiently and accurately for both hotel bedrooms and luxury lodges
Ensure switchboard is covered and external and internal phones are answered
Ensure guests are met on arrival in car park and shown to exactly where they need to be
Handle guest enquiries, complaints, and special requests promptly and professionally
Ensure VIP guests, returning visitors, and special occasions receive personalised attention
Maintain high standards throughout reception and front of house areas
Recruit, train, coach, and motivate front office team members
Conduct shift briefings and allocate daily duties effectively
Monitor team performance and maintain high morale and service standards
Prepare staff rotas and ensure appropriate staffing levels at all times
Lead by example and support operational shifts when required
Oversee reception, concierge, luggage porters and doormen co-ordination
Ensure compliance with hotel policies, health & safety, security, GDPR, and cash handling procedures
Maintain accurate guest records, billing, and financial procedures
Produce daily and monthly operational reports including occupancy and guest feedback
Conduct audits and ensure smooth communication during shift handovers
Work closely with reservations and revenue teams to maximise occupancy and room revenue
Encourage upselling of rooms, spa services, dining, and hotel experiences
Monitor departmental costs and contribute to achieving financial targets
Monitor NPS scores, forecasts and budgets with a clear understanding and expectations of business v forecasts
Be responsible for Health and Safety as an individual and also to work colleagues, customers and the business, reporting concerns through the Health and Safety processes and procedures.
Ensure continuous professional development of self, including attending required training courses and seeking means of developing within the business
Promote continuous improvement in the level of quality and customer care provided by the business and make proposals/suggestions where applicable
Respect colleagues and the working environment at all times.
Ensure high standard of dress and self presentation within the working environment
Undertake any other duties commensurate within the position for which you are qualified.

About Rudding Park

A privately-owned luxury hotel, Rudding Park has 90 bedrooms and suites, a destination spa, three restaurants and a kitchen garden, private cinema, two golf courses and meetings and events venue. Set in 300 acres of landscaped gardens and woodland, Rudding Park is one of the most beautiful Harrogate hotels.

Rudding Park features the first Roof Top Spa in the UK and offers an extensive range hydrotherapy and thermal experiences. We offer an extensive range of treatments and guests can discover the Escape Zone - a peaceful and serene space to relax following a treatment. The Spa also offers an indoor swimming pool using natural waters from the grounds of Rudding Park, a Juniper Log Sauna, Rasul for traditional Moorish mud treatments, Retail Therapy, Hair Studio, Nail and Beauty Studio.

Apply Now

Refine Your Search

reservations manager jobs in harrogate, nyk

Front Office Manager

Reception Manager

Reception Manager- The Old Swan Hotel Harrogate

General Manager

Event & Group Sales Office Manager

Hotel Receptionist

Graduate Management Trainee - Harrogate

Reservations and Groups Coordinator

Front Office Manager

Assistant General Manager

Graduate Management Trainee - York

Graduate Management Trainee - Leeds

Graduate Management Trainee - Wakefield / Dewsbury

Lettings Negotiator

Graduate Management Trainee - Bradford

HOUSEKEEPING SUPERVISOR

Graduate Management Trainee - Huddersfield

Restaurant Manager

Front of House Manager On Duty

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