Customer services administrator Work, Jobs in Harrogate (with Salaries)

Patient Services and Data Administrator
Crossley Street Surgery —Wetherby
- From £12.71 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Annual leave
Quick apply
Receptionist / Patient Co-ordinator
New Life Teeth Belfast —Harrogate
- From £13.50 an hour
- Full-time
- Computer literacy
- Microsoft Office
- Analysis skills
- Employee discount
- Sick pay
Quick apply
Wealth Management Administrator - Hybrid
Argentis Group Limited —Harrogate
- Full-time
- Hybrid work
- Administrative experience
- Financial services
- Communication skills
- Employee discount
Quick apply
Receptionist/Admin Assistant
Fairdeal Motors —Knaresborough
- £13 an hour
- Part-time
- Microsoft Word
- Accounting
- Front desk
Quick apply
2d
Care Coordinator (Medical Receptionist) Part-Time
Strayside Health —Harrogate
- £13.38 an hour
- Part-time
- Microsoft Office
- Front desk
- In-person
Quick apply
10d
Care Coordinator (Medical Receptionist) Full-Time
Strayside Health —Harrogate
- £13.38 an hour
- Full-time
- Microsoft Office
- Front desk
- In-person
Quick apply
10d
Hotel Receptionist -The Old Swan Hotel- Harrogate
Classic Lodges —Harrogate
- Full-time
- Writing skills
- English
- Hotel
- Employee discount
12d
Administrative Assistant
Bupa —Harrogate
- £26,800 a year
- Weekend availability
- Computer literacy
- Administrative experience
- Front desk
- Employee discount
- Gym membership
Quick apply
Warranty Administrator
Stratstone —Harrogate
- Customer service
- Computer literacy
- Computer skills
- Annual leave
- Employee discount
Quick apply
Student Services Administrator
University of York —University of York
- £28,778 - £32,080 a year
- Part-time
- Hybrid work
- Microsoft Office
- Organisational skills
6d
Customer Account Administrator
MYGroup UK Ltd —Leeds
- £13 - £14 an hour
- Full-time
- CRM software
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
2d
Customer Service Administrator
Yorkshire Eyewear —Knaresborough
- £10.85 - £13.00 an hour
- Part-time
- Computer literacy
- Organisational skills
- Front desk
- Employee discount
Quick apply
8d
Full Time Receptionist
The Old Swan Hotel —Harrogate
- £10.85 - £12.77 an hour
- Full-time
- Writing skills
- Organisational skills
- Front desk
- Free parking
- Health & wellbeing programme
Quick apply
13d
Administration and Reception Administrator
Jet2.com and Jet2holidays —Leeds
- Full-time
- Computer literacy
- Administrative experience
- Data entry
- Employee discount
Client Services Administrator
My Law Solicitors —Wakefield
- £21,500 - £28,000 a year
- Full-time
- Computer literacy
- Administrative experience
- Computer skills
- Free parking
- Annual leave
Quick apply
9d
Showroom Administrative Assistance (sales & Consignment)
Brooklands Motor Centres —Leeds
- £27,000 - £32,000 a year
- Full-time
- Microsoft Outlook
- Administrative experience
- Contracts
Quick apply
Office Administrator/Transport Environment
Wetherby Skip Services —Wetherby
- £20,000 a year
- Part-time
- Administrative experience
- Data entry
- Organisational skills
Quick apply
6d
Receptionist & Administrative Assistant
Wakefield Trinity RLFC —Wakefield
- From £28,500 a year
- Full-time
- CRM software
- Microsoft Office
- Administrative experience
- Employee discount
Quick apply
1d
Administrator
CH&CO —Leeds
- £15.50 an hour
- Part-time
- Customer service
- Administrative experience
- Organisational skills
- Employee assistance programme
- Employee discount
1h
Hotel Receptionist
Rudding Park Harrogate —Harrogate
- £26,895 a year
- Full-time
- Computer literacy
- English
- Hotel
- Annual leave
- Employee assistance programme

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Patient Services and Data Administrator

Crossley Street Surgery
Wetherby

Quick apply

Job details

Permanent | Part-time
From £12.71 an hour

Benefits

Free parking
Annual leave
Company pension
Sick pay
On-site parking

Qualifications

Microsoft Word
Collaborate with healthcare professionals
Customer service call handling
Microsoft Outlook
Inbound customer enquiry call handling
Clinical record keeping
SystmOne
Customer service
Triage
Updating electronic health records
Updating electronic care records
Patient appointment coordination
GCSE
Administrative support experience
Filing
Process improvement
English
Scanning
Administrative experience
Change management
Appointment booking and call handling
Medical reception and administration experience
Data entry
Front desk
Safeguarding procedures
Patient record updating
Patient registration
Managing patient records
Delegation
Communication skills

Full job description

Crossley Street Surgery is looking to recruit a part time Patient Services and Data Administrator. You will be required to work between Monday and Friday, 7:30am to 6.30pm.

We at Crossley Street Surgery in Wetherby are offering an excellent opportunity for a reliable and flexible individual to join our very busy reception and data quality team.

We are a semi-rural practice, with over 11,800 patients, working from a modern purpose built premises.

We are also a training practice with a wide multidisciplinary team including a PCN pharmacy team, PCN paramedics and an in-house pharmacy.

You must be a team player, willing to learn and looking for a fresh and rewarding challenge. You will receive ongoing personal development and training opportunities in our high achieving and supportive environment.

You will work as part of a team providing a professional and effective telephone and administrative service to patients, following business policies and procedures ensuring accuracy at all times.

You will:

Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors.
Assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Undertake a variety of administrative duties to assist the wider team.
Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

You must work at all times within your own competence and use your own judgement, knowledge and common sense in your day to day activities.

As a member of the Patient Services Team, you will split your time between working in reception, and working in the admin office.

Duties and Responsibilities:

Maintain and monitor the practice appointment system.
Process personal, telephone and e-requests for appointments.
Answer incoming phone calls, transferring calls or dealing with the callers’ request appropriately.
Responsible for the daily AccuRx Triage
Responsible for the management of the Admin AccuRx mailbox.
Signpost patients to the correct service.
To support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently.
Initiating contact with and responding to, requests from patients, team members and external agencies.
Scanning, processing, and coding hospital correspondence
Generating referrals to secondary care
Patient registrations and online access applications, including data entry of relevant patient information as required.
Input data into patients’ healthcare records as necessary.
Direct requests for information, i.e., SAR, insurance/solicitors’ letters and DVLA forms to the administrative team.
Promote, advise and assist patients accessing services via our online portals.
Support all clinical staff with general tasks as requested.

Your skills and experience

Ability to keep calm and professional in a fast paced environment
Previous administration or reception experience
Personable, positive and enthusiastic with a great customer focus
Efficient with Microsoft Word and Outlook
Knowledge of SystmOne would be an advantage
Strong communication and organisation skills

Reception

Providing excellent customer service at all times
Receiving and welcoming patients upon arrival at the surgery
Making appointments for patients via the telephone or face to face
Handling telephone, electronic and face to face queries from patients
Handing completed repeat prescriptions to patient and checking names and address.
Dealing with visit requests
Maintaining the reception area to a professional standard

Administration

To have a thorough knowledge of all Practice procedures
To work in accordance of written protocols
Filing and photocopying as requested
Handle specimens as per Practice protocol
Provide new patients with the relevant paperwork and make an appointment for a new patient check
Explain Practice arrangements and requirements for new and temporary patients
Deal with and action SystmOne tasks and notifications in a timely manner
Regularly check the Practice email inbox and take the appropriate action

Team working:

Assist and support your line manager to provide a quality service.
Provide cover for members of your team during periods of sickness and annual leave.
Support and facilitate change as requested.
Undertake additional tasks as required within your general role.
Understand own role and scope in the organisation and identify how this may develop over time.
Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working.
Accept delegation from senior staff, prioritise own workload and ensure effective time management strategies are embedded in own practice.
Participate in team activities that create opportunities to improve customer care.
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
Delegate clearly and appropriately, adopting the principles of safe practice and assessment of competence of those taking on delegated duties.

Business Responsibilities

Assist with the gathering of statistics and information when required.
Undertake specific assigned tasks
Maintain accurate and complete documentation and records utilising I.T. as appropriate and in accordance with processes and procedures.
Follow agreed protocols, referring to management for guidance.
Demonstrate pro-active engagement with the practice population and wider community to promote an uptake of services.
Maintain the ethos and culture of Crossley Street Surgery, whilst positively promoting the practice.
Ensure rationalisation of resources.
To assist in enhanced and extended services to grow the professional offerings of the business.
Attend in-house governance, educational and staff meetings as appropriate.
To help plan, develop and support the introduction of new working processes to optimise quality.
Train staff to attain optimum performance.
To build and maintain relationships with other healthcare professionals, including GPs, GP surgery personnel, care home personnel, CCG personnel etc.
Behave in a professional manner at all times

Be familiar with and adhere to the practice safeguarding policies, procedures, and guidelines for both children and adults at risk of abuse or neglect. This must be in conjunction with the Multi-agency Safeguarding Children and Safeguarding Adults at risk of abuse or neglect Policy, Protocols, and guidelines.

All employees should undertake mandatory safeguarding children, adults and MCA training (as appropriate to role) including updates and other professional development activities to ensure training compliancy.

Other:

This job description is neither exhaustive nor exclusive and will be reviewed periodically in conjunction with you. Your job title and job description may be amended by the Managing Partner/Practice Manager including any additional duties that may be required. You will need to be flexible in developing the role to provide the best possible care to patients.

Pay: From £12.71 per hour

Benefits:

Company pension
Free parking
On-site parking
Sick pay

Education:

GCSE or equivalent (preferred)

Experience:

Customer service: 1 year (preferred)
Administrative: 1 year (preferred)

Language:

English (preferred)

Work Location: In person

Quick apply

Refine Your Search

customer services administrator jobs in harrogate

Patient Services and Data Administrator

Receptionist / Patient Co-ordinator

Wealth Management Administrator - Hybrid

Receptionist/Admin Assistant

Care Coordinator (Medical Receptionist) Part-Time

Care Coordinator (Medical Receptionist) Full-Time

Hotel Receptionist -The Old Swan Hotel- Harrogate

Administrative Assistant

Warranty Administrator

Student Services Administrator

Customer Account Administrator

Customer Service Administrator

Full Time Receptionist

Administration and Reception Administrator

Client Services Administrator

Showroom Administrative Assistance (sales & Consignment)

Office Administrator/Transport Environment

Receptionist & Administrative Assistant

Administrator

Hotel Receptionist

I want to receive the latest job alerts for customer services administrator in harrogate

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