Customer service manager Work, Jobs in Hawthornden, Mln (with Salaries)

Internal Sales Manager
The Edinburgh Boiler Company —Dalkeith
- £43,000 - £55,000 a year
- Full-time
- CRM software
- Sales
- Analysis skills
Quick apply
13d
Service Manager - Customer Services
East Lothian Council —Haddington
- £40.40 - £45.51 an hour
- Call to connect
- Hybrid work
- In-person
- School
- Work from home
2d
Customer Success Manager – Hospitality Technology | Office Based | Edinburgh | £32,000–£36,000 + OTE
triSaaS (Enhance) —Edinburgh
- £32,000 - £36,000 a year
- Full-time
- Hospitality
- Management
- Salesforce
- Free parking
- Sick pay
Quick apply
3d
Helpdesk Team Leader
Lovat's Group —Loanhead
- Full-time
- Customer service
- Maintenance
- Microsoft Office
- Free parking
- Employee assistance programme
Quick apply
3d
Team Leader
Card Factory —Dalkeith
- £13 an hour
- Leadership
Customer Service Manager
Grant Westfield —Edinburgh
- Management
- Customer service
- No degree
- Annual leave
- Employee discount
13d
Sales and Marketing Manager
Raeburn Training —Kirkcaldy
- £45,000 - £55,000 a year
- Full-time
- Sales
- Marketing
- Social media management
- Free parking
Quick apply
6d
Business Development Manager (BDM) - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Galashiels
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Bershka Edinburgh General Manager
INDITEX —Edinburgh
- Full-time
- Sales
- Leadership
Quick apply
Trainee Management - Sales and Marketing
CSP SOLUTIONS LIMITED —Edinburgh
- £27,000 - £28,000 a year
- Full-time
- Management
- Sales
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
4d
Head of Events
Sodexo —Edinburgh
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
Quick apply
3d
Store / Sales Manager
TILE STAR —Edinburgh
- £28,700 - £36,000 a year
- Full-time
- Management
- Sales
- English
Quick apply
12d
Retail Manager - Maternity Cover
I.J. MELLIS CHEESEMONGER —Edinburgh
- £29,870 a year
- Full-time
- In-person
- Leadership
- Employee discount
Quick apply
11d
Manager Designate - Livingston
Chisholm Hunter Ltd —Livingston
- £30,000 a year
- Full-time
- Management
- Employee discount
Quick apply
Business Development Manager (BDM) - Edinburgh - Circa 41k Basic - 53k OTE Uncapped
Yell Ltd —Edinburgh
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Lead Nightshift Manager
Sainsbury's —Loanhead
- From £36,250 a year
- Full-time
- Management
- Leadership
- Employee discount
4d
Client Services Manager
Nikos Apergis Business Solutions Ltd —Bathgate
- £2,800 - £3,900 a month
- Full-time
- In-person
- Communication skills
Quick apply
22h
Assistant Branch Manager
Travis Perkins —Haddington
- Full-time
Duty Manager
ABM UK —Edinburgh
- £39,000 a year
- Full-time
- Customer service
- English
- Organisational skills
- Employee discount
Quick apply
Business Development Manager (BDM) - Linlithgow - Circa 41k Basic - 53k OTE Uncapped
Yell Ltd —Linlithgow
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply

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Internal Sales Manager

The Edinburgh Boiler Company -
Dalkeith

Quick apply

Job details

Permanent | Full-time
£43,000 - £55,000 a year
13 days ago

Benefits

On-site parking

Qualifications

CRM software
Sales
Analysis skills
Continuous improvement
Sales pipeline
Business coaching
Communication skills

Full job description

Internal Sales Manager - Lead the Team. Drive Growth. Shape the Future.

At The Edinburgh Boiler Company, we're entering an exciting new chapter.

Would you like to work with a company where customers welcome our call, thanks to fantastic online reviews and industry awards?

Imagine working with a company where you can speak with a customer after the job has been completed, and get positive feedback because your installation colleagues hold the same high standards as you?

As we continue to expand across boilers, solar, battery storage, heat pumps and wider home energy solutions, we're looking for an ambitious Sales Manager to lead our Internal Sales and Customer Success function.

We're looking for someone who can build capability, drive performance, improve conversion rates, and create a culture of accountability, coaching and continuous improvement.

Reporting directly to the Sales Director, you will lead a team of Sales Executives while owning the performance of our internal sales operation.

You will oversee lead management, pipeline performance, customer follow-up, referral generation and existing customer growth, ensuring every opportunity is maximised and every customer receives an exceptional experience.

You'll play a key role in helping us achieve our next stage of growth by increasing lead-to-sale conversion, improving CRM discipline, strengthening customer engagement and embedding a high-performance sales culture.

What You'll Be Responsible For

Leading a High-Performing Team

Coaching, developing and motivating Sales Executives to achieve and exceed targets
Conducting regular one-to-ones, performance reviews and call coaching sessions
Building capability through training, feedback and structured development
Creating a culture of accountability, ownership and continuous improvement

Driving Sales Performance

Managing the full internal sales pipeline through Pipedrive
Monitoring conversion performance and identifying opportunities for improvement
Ensuring every lead has a clear next action and outcome
Driving lead-to-sale conversion across multiple product lines

Delivering an Exceptional Customer Journey

Ensuring every customer interaction reflects EBC's values and service standards
Managing lost opportunity recovery and customer re-engagement activity
Supporting referral generation and customer loyalty initiatives
Working closely with operational teams to ensure seamless customer handovers

Using Data to Drive Decisions

Producing meaningful sales reports and performance insights
Monitoring KPIs, pipeline health and CRM compliance
Identifying trends, bottlenecks and opportunities for growth
Supporting strategic decision-making through accurate reporting and analysis

What We're Looking For

You'll be an experienced sales leader with a passion for coaching people and delivering results.

You'll be commercially minded, highly organised and comfortable working in a fast-paced environment where performance, customer experience and continuous improvement are equally important.

Essential Experience

Previous experience leading or managing a sales team
Strong track record of achieving and improving sales performance
Experience managing sales pipelines and CRM systems
Ability to coach, motivate and develop high-performing teams
Strong analytical skills with the ability to use data to improve performance
Excellent communication and stakeholder management skills

Our Values

People First
We care about our customers, our colleagues and the communities we serve.

One Team, One Company
We collaborate, support each other and win together.

Unequivocal Safety
We never compromise on safety, quality or doing the right thing.

Ready to Apply?

If you're a driven sales leader who enjoys developing people, improving performance and making a genuine impact, we'd love to hear from you. Please send you CV and cover letter to;

[email protected] & [email protected]

Pay: £43,000.00-£55,000.00 per year

Benefits:

On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer service manager jobs in hawthornden, mln

Internal Sales Manager

Service Manager - Customer Services

Customer Success Manager – Hospitality Technology | Office Based | Edinburgh | £32,000–£36,000 + OTE

Helpdesk Team Leader

Team Leader

Customer Service Manager

Sales and Marketing Manager

Business Development Manager (BDM) - Circa 41k Package - 53k OTE Uncapped

Bershka Edinburgh General Manager

Trainee Management - Sales and Marketing

Head of Events

Store / Sales Manager

Retail Manager - Maternity Cover

Manager Designate - Livingston

Business Development Manager (BDM) - Edinburgh - Circa 41k Basic - 53k OTE Uncapped

Lead Nightshift Manager

Client Services Manager

Assistant Branch Manager

Duty Manager

Business Development Manager (BDM) - Linlithgow - Circa 41k Basic - 53k OTE Uncapped

I want to receive the latest job alerts for customer service manager in hawthornden, mln

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