Customer experience manager Work, Jobs in Heanor, Dby (with Salaries)

Community Navigator
Intuitive Thinking Skills Ltd —Derby
- £26,500 - £28,500 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Mentoring
5d
Service Coordinator
Peak Home Assist Limited —Langley Mill
- £28,000 a year
- Full-time
- Hybrid work
- Computer literacy
- Organisational skills
- IT
- Free parking
- Sick pay
Quick apply
Business Development Executive
Sign Systems (UK) Ltd —Ilkeston
- £33,922.65 - £50,922.65 a year
- Full-time
- Computer literacy
- English
- Business development
- Free parking
Quick apply
13d
Events Manager
The In-House Agency —Derby
- £35,000 - £40,000 a year
- Weekend availability
- Hybrid work
- Bachelor's degree
- Organisational skills
- Budgeting
Quick apply
Telesales & Sales Order Processor
The Bakewell Bakery —Bakewell
- £26,500 a year
- Full-time
- Microsoft Office
- Bakery
- Organisational skills
- Free parking
- Employee discount
Quick apply
Finance Manager - Eastwood Hall - The Venues Collection
Levy —Eastwood
- £35,000 a year
- Full-time
- Hotel
- Annual leave
- Employee assistance programme
6d
Recruitment & Compliance Advisor
Portland College —Mansfield
- £37,048.77 a year
- Full-time
- Hybrid work
- Management
- Supervising experience
- Human resources
- Free parking
- Employee assistance programme
4d
Remedial Team Manager
Rehlko —Heanor
- Up to £55,000 a year
- Full-time
- Team management
- Organisational skills
- Leadership
- Employee assistance programme
Referrals Coordinator
Esland —Belper
- £31,500 a year
- Full-time
- Hybrid work
- CRM software
- Customer service
- Computer literacy
- Annual leave
- Employee assistance programme
Quick apply
Operations Manager
The Regent Health Club & Spa —Long Eaton
- From £35,000 a year
- Weekend availability
- First Aid Certification
- In-person
- Guest services
- Gym membership
Quick apply
1d
Full Time Supervisor - Tommy Hilfiger (South Normanton)
Tommy Hilfiger —South Normanton
- Full-time
- Customer service
- Supervising experience
- Conflict management
CRM Manager
Riviera Travel —Burton-On-Trent
- Up to £55,000 a year
- Full-time
- Hybrid work
- Team management
- Travel
- In-person
- Work from home
- Employee assistance programme
Quick apply
Store Manager - East Midlands Outlet
Skechers USA Ltd —South Normanton
- Customer service
- Retail management
- Leadership
Quick apply
Sales Assistant at Tesco
The Entertainer at Tesco —Ilkeston
- £11.15 - £12.71 an hour
- Temporary
Quick apply
Recruitment Coordinator
Chilled Pubs —Quarndon
- £28,000 - £33,000 a year
- Full-time
- Contracts
- In-person
Quick apply
4d
Motorcycle Showroom and sales manager
Long Eaton Motorcycles —Nottingham
- £30,000 - £50,000 a year
- Full-time
- CRM software
- Sales
- In-person
Quick apply
General Manager
Sodexo —Nottingham
- Up to £60,000 a year
- Full-time
- Continuous improvement
- Free parking
- Employee assistance programme
Quick apply
11d
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Nottingham
- £3,800 a month
- Full-time
Quick apply
Entry Level Account Executive - Mansfield
Flourish —Mansfield
- £35,000 a year
- Full-time
- Hybrid work
- Communication skills
Quick apply
Social Media and Content Manager
Black Diamond Leisure Ltd —Chesterfield
- £22,000 - £30,000 a year
- Part-time
- Travel
- In-person
- Time management
- Free parking
Quick apply

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Community Navigator

Intuitive Thinking Skills Ltd
Derby

Apply Now

Job details

Full-time
£26,500 - £28,500 a year
5 days ago

Qualifications

Microsoft Powerpoint
Microsoft Word
Driving Licence
Client engagement
Stakeholder liaison
Microsoft Office Suite
Client progress monitoring
Partnership building
Mentoring
Organisational skills
Safeguarding procedures
Multidisciplinary collaboration
Training & development
Networking
Project management experience
Multi-agency care coordination

Full job description

Job Description – Ambition Derby Service

Role: Community Navigator

Reporting to: Ambition Derby Service Manager

Accountable To: Head of Operations

Location: Ambition Derby Hub

Background

Intuitive Thinking Skills place a high value on the life experiences of individuals, regardless of their backgrounds. As such, all roles within the organisation are primarily focussed on fostering these experiences, supporting employees to thrive in whatever sector they are working in.

This emphasis on the skills of our workforce is primary to all other activities, as without a relevantly skilled, empowered and highly motivated workforce we will fail to support the needs and aspirations of our learners.

JOB PURPOSE

Working as a Community Navigator you will be involved in engaging with people who are vulnerable across a number of fields such as, but not restricted to substance misuse, criminal justice, homelessness, mental health, domestic abuse and sex working. You will be assessing their needs and delivering personalised support to encourage individuals to make positive changes. As a Community Navigator you will also work in partnership with multi-disciplinary teams and agencies.

The Community Navigatorwill play a key role in delivering an integrated approach to the core functions of:

Will work to identify and engage with those in need around the Derby Area
Carry out assessments and case work as necessary focussing on harm reduction
Responsible for liaising and networking with partner agencies and feeding into strategic multi-agency groups, as well as completing referrals to other agencies
Carry out risk assessments in relation to all clients, and carry out regular reviews in line with our risk management protocols
To maintain a caseload of clients and offer clients assertive, consistent, ongoing advice and guidance tailored to their individual needs.
Administration duties such as compiling statistics and progress reports, including recording and monitoring of caseloads
Hot desking around partner services to build and maintain healthy working relationships
Evaluate and monitor the work as required and update monitoring databases including reviewing client progress with service users using evidence-based review tools.
Identify ways in which project services can develop and improve with special reference to vulnerable people in Derby
Proactively engage with difficult and vulnerable clients and support clients to make informed choices about their own wellbeing
Advocate where possible on behalf of clients with external agencies e.g. Drug / Alcohol Services, Employment, Probation, Health Care Providers
To motivate and help clients access pathways to accommodation
Accompany clients to attend appointments and where possible to encourage the clients to represent themselves
Negotiate support plans with each client and ensure their benefits are maximised and clients are supported to manage budgets
Undertake welfare checks where required
Provide clients with practical and emotional support of active engagement, and build on client’s strengths

· Working with Service Lead and Designated Safeguarding lead with Safeguarding matters

Undertake any other duties as required

KEY DUTIES AND RESPONSIBILITIES

· To deliver high quality provision to learners, maintaining the highest standards of customer service throughout.

· To support your Line Manager through participating in relevant activities and attending meetings where necessary.

· To support the development and collation of the product evidence base through timely data collection and recording of information.

· To liaise with and provide training to partner agency staff to ensure effective relationships that facilitate quality engagement with learners, support collection of activity, performance and outcome information and promote business growth.

· To highlighting any issues or areas of concern with your line manager.

· To promote and support the mission, vision and values of the company at all times, providing a quality service and treating all those with whom they come into contact in a courteous and respectful manner.

· To be aware of and compliant with all company policies and procedures.

· To ensure familiarity with partner agency policies and procedures when working within their sites with particular regard to Health & Safety, Safeguarding and incident reporting.

· To identify any learning, development and training needs, bring these to the attention of your line manager through regular supervision and appraisal reviews.

· Any other duties appropriate to the role as tasked by your Line Manager or Company Directors.

PERSON SPECIFICATION

Essential Criteria

· Experience of working within a multidisciplinary, multi-agency environment including the public, voluntary and private sector providers and commissioners.

· Demonstrate the ability to develop and maintain working relationships with a wide range of stakeholders including representatives of commissioners, purchasers, partner agencies and customers.

· Demonstrate project management skills and experience.

· Excellent organisational and interpersonal skills.

· Well-developed literacy and numeracy skills and a clear understanding of transactional analysis.

· Highly proficient in the use of software packages such as Microsoft Excel, PowerPoint and Word to interpret data and create presentations and/or reports of the highest standard.

· Hold a current driving licence and/or have access to a form of transport which will permit the applicant to meet the post requirements in full.

Desirable Criteria

· Knowledge of, and experience in supporting provision through peer mentoring, especially within a hard to engage customer cohort.

· Ambitious and willing to be flexible regarding working times and locations.

· Able to develop staff and create and maintain positive team environments.

Personal Qualities

· Developing self-awareness

· Managing Yourself

· Continuing Personal Development

· Acting with Integrity

Working with Others

· Developing networks

· Working and leading within Teams

Managing Services

· Planning

· Managing resources

Targets and Outcomes

· Delivery of key output and outcome targets, ie commencements, completions, measurable cessation of negative behaviours, positive life changes ie job starts etc.

· Increase new referrals into the business amongst partner agencies

Pay: £26,500.00-£28,500.00 per year

Work Location: In person

Apply Now

Refine Your Search

customer experience manager jobs in heanor, dby

Community Navigator

Service Coordinator

Business Development Executive

Events Manager

Telesales & Sales Order Processor

Finance Manager - Eastwood Hall - The Venues Collection

Recruitment & Compliance Advisor

Remedial Team Manager

Referrals Coordinator

Operations Manager

Full Time Supervisor - Tommy Hilfiger (South Normanton)

CRM Manager

Store Manager - East Midlands Outlet

Sales Assistant at Tesco

Recruitment Coordinator

Motorcycle Showroom and sales manager

General Manager

JUNIOR SALES CONSULTANT

Entry Level Account Executive - Mansfield

Social Media and Content Manager

I want to receive the latest job alerts for customer experience manager in heanor, dby

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