Control room Work, Jobs in Heaton, Twr (with Salaries)

Alarm Call Handler
Verisure Services (UK) Limited —Newcastle upon Tyne
- £25,500 - £26,500 a year
- Full-time
- Customer service
- Data entry
- IT
- Annual leave
- Employee discount
Quick apply
Alarm Call Handler (Part-Time AM)
Verisure Services (UK) Limited —Newcastle upon Tyne
- £25,500 - £26,500 a year
- Part-time
- Customer service
- Data entry
- IT
- Annual leave
- Employee discount
Quick apply
Alarm Call Handler (Part-Time PM)
Verisure Services (UK) Limited —Newcastle upon Tyne
- £25,500 - £26,500 a year
- Part-time
- Customer service
- Data entry
- IT
- Annual leave
- Employee discount
Quick apply
Reception Administrator
UpNorth Group Ltd —Gateshead
- £27,000 a year
- Full-time
- Microsoft Word
- Microsoft Office
- Accounting
- Free parking
Quick apply
2d
Alarm Call Handler (Full-Time PM)
Verisure Services (UK) Limited —Newcastle upon Tyne
- £25,500 - £26,500 a year
- Full-time
- Customer service
- Data entry
- IT
- Annual leave
- Employee discount
Quick apply
Relief Control Room Response Driver
ASEL —Gateshead
- £13.68 - £14.21 an hour
- Microsoft Outlook
- IT
- Leadership
- Employee assistance programme
- Employee discount
Security Officer
ABM UK —Cramlington
- £13.27 an hour
- Full-time
- Communication skills
- Employee discount
Quick apply
Room Attendant
Cairn Hotel Newcastle —Newcastle upon Tyne
- Full-time
- Hospitality
- Hotel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Nursery Cleaner/Housekeeper
Ladybird Children's Nursery —Gosforth
- £12.71 an hour
- Part-time
- In-person
- Time management
Quick apply
2d
Housekeeping Supervisor
Sandman Hotel Group —Newcastle upon Tyne
- Part-time
- Management
- Customer service
- Hotel
- Flexible schedule
- Referral programme
Operations Engineer
Siemens Energy —Newcastle upon Tyne
- Full-time
- Engineering
4d
Commis Chef
Leonardo Hotel Newcastle —Newcastle upon Tyne
- Hotel
- Referral programme
Quick apply
Cleaner
Britsafe Limited —Newcastle upon Tyne
- £12.71 an hour
- Part-time
Repairs and Maintenance Team Lead - Kyloe House
Northumberland County Council —Stannington
- £35,412 - £39,152 a year
- Maintenance
- IT
Quick apply
Deputy Store Manager
Starbucks —Benton
- Weekend availability
- Leadership
- Store discount
- Employee assistance programme
Casual Matchday Hospitality Bar Supervisor - Newcastle United Football Club
Sodexo —Newcastle upon Tyne
- £13.70 - £14.30 an hour
- Weekend availability
- Hospitality
- Bar
- Customer service
Quick apply
Security Officer
ABM —Washington
- £12.90 an hour
- Full-time
- Annual leave
10d
Financial Controls & Reporting Assistant
The Inn Collection —Newcastle upon Tyne
- Full-time
- Microsoft Excel
- Annual leave
- Employee assistance programme
Quick apply
Domestic Assistant - Kibblesworth
Active Care Group —Gateshead
- £26,884.93 a year
- Part-time
- Rehabilitation centre
- Employee assistance programme
- Referral programme
2d
Customer Service Officer
ABM UK —Cramlington
- £12.75 an hour
- Full-time
- Communication skills
- Employee discount
Quick apply

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Alarm Call Handler

Verisure Services (UK) Limited -
Newcastle upon Tyne

Quick apply

Job details

Full-time
£25,500 - £26,500 a year

Benefits

Cycle to work scheme
On-site gym
Annual leave
Canteen
Discounted gym membership
Private medical insurance
Employee discount
Referral programme

Qualifications

Customer service
Data entry
SIA
IT
Communication skills

Full job description

Alarm Call Handler (Permanent, Full-Time)

Location: Quorum Business Park, Newcastle (NE12 8BU)
Hours: 37.5 hours per week | Rota based day shifts (5 days out of 7)
Salary: £25,500 starting salary, rising to £26,500 with progression
Bonus: Up to £1,200 performance & attendance bonus

Shifts: Choice of AM shift or PM shift

Start Date: 26th May (please note, training will be full time, Monday to Friday for 4 weeks to start)

Be the first response when it matters most.

At Verisure, our Alarm Call Handlers are at the heart of our 24/7 monitoring operation. When a customer’s alarm is triggered, you are the calm, decisive voice that takes control, assessing the situation, protecting people and property, and coordinating the right response.

Based at our Newcastle Centre of Excellence, you’ll work as part of a highly trained Alarm Receiving Centre team, supporting customers across the UK every day of the year.

This is a permanent, full time.

What you’ll be doing

Responding quickly and accurately to alarm activations
Monitoring alarm signals, reviewing images and assessing incidents
Contacting emergency services (police, ambulance, fire brigade) when required
Making fast, confident decisions while following strict security protocols
Handling inbound customer calls and providing reassurance during incidents
Making outbound calls to keep customers informed
Preventing false alarms by advising customers on system use
Identifying potential technical issues and escalating where needed

What we’re looking for

You don’t need security experience as we provide full training. What matters most is how you handle people and pressure.

Experience delivering excellent customer service
Clear, confident communication skills
Calm and patient approach, even in high-pressure situations
Strong problem-solving and decision-making ability
Ability to multitask while maintaining accuracy and quality
Comfortable following processes and protocols precisely
Good IT skills and accurate data entry
A team-focused attitude and willingness to support others

We welcome applicants from backgrounds such as retail, hospitality, call centres, emergency services, NHS 111, or control room environments.

What you’ll get in return

29 days’ annual leave including bank holidays (rising to 31 days with service)
Your birthday off
Performance & attendance bonus
Private healthcare options (BUPA & MediCash)
PerkBox rewards, discounts and freebies
Discounted gym and health club memberships
Onsite coffee shop and canteen
Employee referral bonuses
Discounted Verisure alarm systems
Cycle to Work Scheme
Ongoing training, development and internal career opportunities

About Verisure

Verisure is the leading European provider of professionally monitored security systems, protecting over 5.1 million families and businesses across 17 countries. With over 35 years of experience, we’re known for innovation, customer focus, and industry-leading response services.

Diversity & Inclusion

Verisure is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment where everyone can succeed. If you need any adjustments during the recruitment process, please let us know.

Important information

All successful candidates will be required to:

Complete a DBS check (provided by Verisure)
Obtain an SIA Licence (UK) and Private Security Authority Licence (IE) - fully supported and funded by Verisure

Ready to start a career where every shift makes a difference?
Apply today and we’ll be in touch.

Be you. Be more. Be Verisure.

Quick apply

Refine Your Search

control room jobs in heaton, twr

Alarm Call Handler

Alarm Call Handler (Part-Time AM)

Alarm Call Handler (Part-Time PM)

Reception Administrator

Alarm Call Handler (Full-Time PM)

Relief Control Room Response Driver

Security Officer

Room Attendant

Nursery Cleaner/Housekeeper

Housekeeping Supervisor

Operations Engineer

Commis Chef

Cleaner

Repairs and Maintenance Team Lead - Kyloe House

Deputy Store Manager

Casual Matchday Hospitality Bar Supervisor - Newcastle United Football Club

Security Officer

Financial Controls & Reporting Assistant

Domestic Assistant - Kibblesworth

Customer Service Officer

I want to receive the latest job alerts for control room in heaton, twr

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