Customer experience specialist Work, Jobs in Heckfield, Ham (with Salaries)

Contact Centre Associate
Castle Trust Bank —Basingstoke
- £25,500 a year
- Full-time
- Customer service
- Microsoft Office
- Financial services
- Employee assistance programme
Quick apply
Technical Operations Administrator
Hydratec Lift Services Ltd —Yateley
- £26,000 - £30,000 a year
- Full-time
- Microsoft Word
- Customer service
- Accounting
- Free parking
- Life insurance
Quick apply
1d
Property Care Operative
New Homes Flooring South Ltd —Reading
- £7,800 - £15,600 a year
- Part-time
- Customer service
- Organisational skills
- In-person
- Free parking
Quick apply
8d
Arrears & Collections Associate
Castle Trust Bank —Basingstoke
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Sales - Sales Advisor - UK
New Look —Fleet
- Part-time
- Microsoft Word
Trainee Quantity Surveyor
Collard Group Ltd —Eversley
- From £25,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Bachelor's degree
- Life insurance
- Referral programme
Quick apply
7d
Customer Service Representative - Basingstoke
Diligenta —Basingstoke
- £24,941 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
Senior Customer Service Manager
Unum Group —Basingstoke
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Annual leave
4d
Customer Care Specialist
Return on Investment Ltd —Maidenhead
- Up to £28,000 a year
- 8 hour shift
- CRM software
- Customer service
- English
- Annual leave
- Gym membership
Quick apply
Business Development Executive
Mysoft —Fleet
- Full-time
- Hybrid work
- CRM software
- Sales
- ERP systems
- Free parking
- Employee assistance programme
Quick apply
Treatment Co-Ordinator
Surrey Orthodontics (Godalming) Ltd —Godalming
- Sales
- Business development
- In-person
Quick apply
12d
Marketing Executive
Apacor Ltd —Wokingham
- £40,000 a year
- Full-time
- Sales
- Laboratory experience
- Travel
- Annual leave
Quick apply
5d
Customer Experience Specialist
GRENKE —Guildford
- Customer service
- Microsoft Office
- Organisational skills
Medical Receptionist/Administrator
Synthesis Clinic —Reading
- £15 - £17 an hour
- Full-time
- Google Suite
- Customer service
- Administrative experience
- Free parking
Quick apply
21h
Complaints Team Leader
Novuna —Newbury
- Up to £38,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Financial services
- Leadership
6d
Project Manager
Mysoft —Fleet
- Full-time
- Hybrid work
- PMP
- ERP systems
- Project management
- Free parking
- Employee assistance programme
Quick apply
Customer Specialist - Complaints T2
SNG (Sovereign Network Group) —Basingstoke
- £27,540 - £31,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Communication skills
4d
Sales Account Manager-Distributor Services
Sourcing City —Farnborough
- From £30,000 a year
- Full-time
- Microsoft Powerpoint
- Sales
- Salesforce
- Free parking
Quick apply
7d
Junior Category Specialist Executive
Avia Technique Limited —Wokingham
- £23,000 - £27,500 a year
- Full-time
- Microsoft Excel
- Customer service
- ERP systems
- Free parking
Quick apply
4d
Regional Operations Manager
Cross Rental Services Group —Andover
- HVAC
- Leadership
- Communication skills
Quick apply

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customer experience specialist jobs near heckfield, ham

Contact Centre Associate

Castle Trust Bank -
Basingstoke

Quick apply

Job details

Full-time
£25,500 a year

Benefits

Company pension
Discounted gym membership
Employee assistance programme
Paid volunteer time

Qualifications

Customer service
Microsoft Office
Financial services
Communication skills

Full job description

Contact Centre Associate

“Deliver exceptional service. Make a real difference to customers every day.”

At Castle Trust Bank, we pride ourselves in being a fintech challenger bank, providing specialist property mortgages, retail finance lending and savings accounts to a variety of customers.

This role is based in Basingstoke on site 5 days a week Monday to Friday 09.00 to 17.30

The role and what you’ll deliver:

We have an exciting opportunity for a Contact Centre Associate to join our growing team in Basingstoke.

In this role, you will be at the heart of our customer experience—supporting customers across our Savings and Omni Capital Retail Finance divisions.

You’ll handle a wide variety of customer queries via phone, email and online messaging, ensuring every interaction reflects our commitment to exceptional service.

Specifically, you will:

Deliver high-quality customer service via telephone, email and online channels
Support customers with savings products, account queries and online services
Assist customers in opening new accounts and managing existing ones
Handle retail finance queries including account balances, payment support and general enquiries
Maintain accurate records and ensure all communications are professional and clear
Build confidence and trust with customers while representing the Castle Trust Bank brand
Adapt to a variety of daily queries in a fast-paced contact centre environment

What you’ll bring:

Essential

Proven customer service experience, ideally in a contact centre or telephone-based role
Confidence handling a high volume of customer interactions
Excellent communication skills (both written and verbal)
Strong attention to detail and ability to manage tasks effectively
A positive, customer-focused mindset with a passion for helping people
Comfortable using multiple computer systems and Microsoft Office products
Self-motivated, organised and able to work both independently and as part of a team
Adaptable and comfortable working in a changing environment

Desirable

Experience within financial services

Recruitment Process

Initial call with HR
On-site interview in Basingstoke with the hiring team

Why join Castle Trust Bank?

Competitive salary is starting at £25,500, rising to £26,500 once fully competent
Annual performance-related bonus (up to 10%)
Generous pension scheme via Hargreaves Lansdown
Life assurance
25 days holiday + bank holidays (with option to buy/sell up to 5 days)
Additional paid volunteering day
Healthcare benefits through Equipsme
Employee Assistance Programme (LifeWorks)
Free eye test vouchers
Discounted gym membership
Season ticket travel loans (where applicable)

Caught your attention? If so, we’d love to talk to you and tell you more about what it’s like to work at Castle Trust Bank - The Place To Work!

Castle Trust Bank is an equal opportunity employer where we celebrate diversity and are committed to creating an inclusive environment for all our colleagues to thrive. We welcome applications from all and will not discriminate against any status/characteristic protected by law and will always base our decisions on merit.

We are proud to support people with disabilities and are committed to be a Disability Confident employer. If you are a person with a disability and meet the minimum criteria for the role you will be offered an interview. Should you require any reasonable adjustment to support you in your application for one of our opportunities, please contact [email protected]

https://www.castletrust.co.uk/careers/who-we-are

Quick apply

Refine Your Search

customer experience specialist jobs in heckfield, ham

Contact Centre Associate

Technical Operations Administrator

Property Care Operative

Arrears & Collections Associate

Sales - Sales Advisor - UK

Trainee Quantity Surveyor

Customer Service Representative - Basingstoke

Senior Customer Service Manager

Customer Care Specialist

Business Development Executive

Treatment Co-Ordinator

Marketing Executive

Customer Experience Specialist

Medical Receptionist/Administrator

Complaints Team Leader

Project Manager

Customer Specialist - Complaints T2

Sales Account Manager-Distributor Services

Junior Category Specialist Executive

Regional Operations Manager

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