Customer service Work, Jobs in Helion Bumpstead, Ess (with Salaries)

Customer Care Associate
Origin UK Operations and Origin Amenity —Finchingfield
- Weekend availability
- Salesforce
- Organisational skills
- Computer skills
Quick apply
Customer Care Advisor
CARECO UK LTD —Braintree
- £27,295 a year
- Full-time
- Computer literacy
- Computer skills
- In-person
- Free parking
- Annual leave
Quick apply
Publishing Assistant - Journals
Royal Society of Chemistry —Cambridge
- £26,000 a year
- Full-time
- Computer literacy
- Communication skills
- Time management
- Annual leave
9d
Customer Advisor
Boots —Haverhill
- £13.02 an hour
- Part-time
- In-person
- Employee assistance programme
- Employee discount
13d
Information Services Assistant
Neon Diagnostics —Witham
- £12.75 an hour
- Full-time
- Inventory control
- In-person
- Marketing
Quick apply
Customer Support Specialist
Beyond Co —Newmarket
- £26,500 a year
- Hybrid work
- Continuous improvement
- Communication skills
- School
- Health & wellbeing programme
- Work from home
Quick apply
4d
Customer Service Agent (CSA)
ABM —Stansted Airport
- £28,857 a year
- Weekend availability
- Customer service
Internal Sales Coordinator
Teknis Ltd —Cambridge
- £30,000 - £35,000 a year
- Full-time
- CRM software
- English
- Business development
- Free parking
Quick apply
13d
Team Member - Stansted Airport
Pret A Manger —Stansted
- £15.05 an hour
- Full-time
- Customer service
- No experience needed
- Annual leave
- Employee discount
Digital Marketing Executive
Beyond Co —Newmarket
- £27,000 - £32,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Organisational skills
- Health & wellbeing programme
- Work from home
Quick apply
11d
Guest Relations & Office Administration assistant
Skreens Park Activity Centre —Chelmsford
- £10.85 - £12.71 an hour
- Full-time
- Microsoft Word
- Front desk
- Cleaning
- Free parking
- Health & wellbeing programme
Quick apply
2d
Full Time Receptionist - Cambridge CB1
Hyline Security UK Ltd —Cambridge
- £13.45 an hour
- Part-time
- Management
- Computer literacy
- English
Quick apply
4d
Sales Development Manager - Desk Based, Based anywhere in the UK
Ecolab Inc. —Cambridge
- Overtime
- Remote
- Customer service
- English
- Hotel
2d
Clinical Rota Co-ordinator / Administrator
Cornford House Surgery —Cambridge
- £12.71 an hour
- Full-time
- Microsoft Outlook
- Customer service
- English
- Free parking
Quick apply
Customer Care / Bookings Co-Ordinator
Accora —Cambridge
- Full-time
- Computer literacy
- Travel
- Organisational skills
- Annual leave
Quick apply
9d
Argos Store Manager - Inside Sainsbury's
Sainsbury's —Haverhill
- From £31,700 a year
- Customer service
- Training & development
- Retail management
- Employee discount
3d
Customer Service Host - 2659
Greater Anglia —Stansted Airport
- £31,996 a year
- Weekend availability
- Customer service
- Employee discount
2d
Post Office Assistant
Nisa Local Cherry Hinton —Cambridge
- £12.75 - £13.50 an hour
- Full-time
- Merchandising
- Basic maths
- English
- Free parking
Quick apply
Sales Advisor
Hotel Chocolat —Cambridge
- £13.05 an hour
- Customer service
- Hotel
- Café
- Employee discount
10d
Counselling and Partnerships Administrator
Petals - The Baby Loss Counselling Charity —Cambridge
- £26,227 a year
- Part-time
- Hybrid work
- CRM software
- Microsoft Outlook
- Writing skills
- Free parking
- Work from home
Quick apply
14d

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Customer Care Associate

Origin UK Operations and Origin Amenity
Finchingfield

Quick apply

Job details

Full-time

Qualifications

Live chat
Customer service call handling
Inbound customer enquiry call handling
Returns processing
Client engagement
Salesforce
Internal department liaison
Microsoft Office Suite
Complaint handling
Organisational skills
Computer skills
Customer interaction
Communication skills

Full job description

Origin Suregreen Limited are a retail and wholesale supplier of landscaping, fencing and gardening products. We are looking for a Customer Care Associate to join our team in Finchingfield, Essex.

As a Customer Care Associate, you will be involved in providing excellent service to our customers, assisting at our on-site Trade Counter, as well as providing timely and professional responses within our various online platforms and over the telephone. This is a multifaceted role that encompasses a variety of responsibilities aimed at providing exceptional customer service across different communication channels and platforms. You will be responsible for ensuring customer satisfaction and loyalty through effective issue resolution and support while maintaining a positive and professional demeanour.

The shift pattern for this role covers our core operating hours of 7:00am–6:00pm, with the following shifts:

7:00am–4:00pm
8:00am–5:00pm
9:00am–6:00pm

During the off-peak season, the shorter operating hours are 7:00am–5:30pm.

Weekend working will be required for this role.

Main Responsibilities

Multi-Channel Communication: Engage with customers through in-person interactions, telephone calls, web chat, and platform messaging, ensuring clear and effective communication.
Customer-Focused Approach: Maintain a positive, empathetic, and professional attitude toward customers at all times, building rapport and trust.
Prompt Response: Respond promptly and professionally to customer enquiries, complaints, and feedback, ensuring a high standard of service.
Product Knowledge: Provide detailed information about available products and services, answering any questions customers may have.
Issue Resolution: Investigate and resolve customer issues effectively, providing solutions or escalating matters to the appropriate team when necessary.
Order Management: Process quotes, orders, take payments, issue refunds, and manage returns while assisting customers with delivery-related issues.
Record Keeping: Maintain accurate records of customer interactions, transactions, comments, and complaints for future reference and analysis.
Cross-Department Collaboration: Work collaboratively with internal departments to ensure the effective resolution of customer issues, fostering a team-oriented environment.
Account Management: Establish new customer accounts, accurately recording information in Linnworks and Salesforce to ensure seamless data management.
Administrative Support: Manage daily administrative tasks efficiently, prioritising workload to meet customer service objectives.
Feedback Analysis: Identify trends in customer feedback and suggest improvements to enhance the overall customer experience and service quality.
Escalation Management: Refer advanced cases to management for resolution, providing necessary background information to facilitate a timely response.
eCommerce Support: Support the eCommerce team with administrative tasks as required.

Skills and Experience

At least 2 years’ experience in Customer Care or a similar role
Ability to thrive in demanding environment, multitasking while keeping focus on the customer
Experience using CRM systems
Solid computer skills, including MS Office
Ability to remain calm when dealing with difficult customers
Excellent work ethic, self-motivator and driven
Ability to quickly learn and retain product information
Strong written and verbal communication skills
Ability to demonstrate patience and understanding
Good planning and organisational skills

It’s you we’re interested in

At Origin, we want everyone to have an equal opportunity to achieve their full potential. We positively encourage applications from all suitably qualified and eligible candidates, regardless of their gender, ethnicity, disability, age, sexuality, religion or belief, marital status, pregnancy and maternity.

Having a diverse and inclusive business is vital for our future success and that’s why we treat all our applicants fairly and with respect, irrespective of their background or any other protected characteristic.

Quick apply

Refine Your Search

customer service jobs in helion bumpstead, ess

Customer Care Associate

Customer Care Advisor

Publishing Assistant - Journals

Customer Advisor

Information Services Assistant

Customer Support Specialist

Customer Service Agent (CSA)

Internal Sales Coordinator

Team Member - Stansted Airport

Digital Marketing Executive

Guest Relations & Office Administration assistant

Full Time Receptionist - Cambridge CB1

Sales Development Manager - Desk Based, Based anywhere in the UK

Clinical Rota Co-ordinator / Administrator

Customer Care / Bookings Co-Ordinator

Argos Store Manager - Inside Sainsbury's

Customer Service Host - 2659

Post Office Assistant

Sales Advisor

Counselling and Partnerships Administrator

I want to receive the latest job alerts for customer service in helion bumpstead, ess

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