Head of operations Work, Jobs in Helmshore, Lan (with Salaries)

Helpdesk Manager
Armstrong Building and Maintenance Limited —Heywood
- £37,500 - £40,000 a year
- Full-time
- Management
- Maintenance
- In-person
Quick apply
12d
Customer Service Administrator
Sell UK Property Ltd —Burnley
- £26,500 a year
- Full-time
- Microsoft Powerpoint
- Customer service
- Administrative experience
- Free parking
- Health & wellbeing programme
Quick apply
9d
Operations and Training Manager
Haute Dolci —Preston
- £35,000 - £45,000 a year
- Full-time
- Hospitality
- Up to 50% travel
- Project management
- Free parking
- Store discount
Quick apply
10d
Head of Operations
M Group —Preston
- Engineering
- Business development
- No degree
- Annual leave
- Employee assistance programme
11d
Operations & Administration Coordinator
GC Windows Ltd —Leigh
- £29,000 - £35,000 a year
- Full-time
- Microsoft Office
- IT
- Construction
- Annual leave
- Employee discount
Quick apply
10d
Demolition Administration and Compliance Manager
Rhodar Industrial Services Ltd —Warrington
- Up to £35,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Free parking
- Health & wellbeing programme
Quick apply
9d
Head of School - Primary
Outcomes First Group —Rossendale
- £63,903.82 a year
- Monday to Friday
- Leadership
- Communication skills
- School
- Employee discount
6d
Customer Support & IT Advisor
James Hall & Co Ltd —Preston
- Weekend availability
- Software troubleshooting
- Customer service
- Communication skills
- Free parking
- Annual leave
Quick apply
12d
Head of Client Account Management
Let Property —Salford
- From £55,000 a year
- Full-time
- Management
- In-person
- Leadership
- Free parking
- Referral programme
Quick apply
10d
SPAR Rawtenstall - Supervisor
James Hall & Co Ltd —Rawtenstall
- Part-time
- Employee discount
- Life insurance
Quick apply
2d
Sales & Loyalty Team Leader
SimpliSafe Ltd —Manchester Central
- £40,000 - £45,000 a year
- Full-time
- Management
- Sales
- Customer service
- Annual leave
- Employee assistance programme
Quick apply
Head of Academy
AFC Fylde —Tarleton
- Weekend availability
- Driving
Head of Field Service Operations (UK & Ireland)
Envipco —Warrington
- Full-time
- Hybrid work
- Engineering
- Analysis skills
- Bachelor's degree
Quick apply
9d
General Manager
The Foundry Blackburn —Blackburn
- From £41,178 a year
- Full-time
- Hospitality
- Management
- Computer literacy
- Free parking
- Employee discount
Quick apply
14d
Rental Manager
Northgate Vehicle Hire —Rochdale
- £33,000 - £35,000 a year
- Employee discount
Quick apply
5d
Telephony Application Manager
JLA —Sowerby Bridge
- Up to £35,000 a year
- Full-time
- IT
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
James Hall & Co. - Category Planner
James Hall & Co Ltd —Preston
- Full-time
- Sales
- Merchandising
- Analysis skills
- Free parking
- Annual leave
Quick apply
Branch Manager
United Worldwide Logistics Ltd —Eccles
- £40,000 - £50,000 a year
- Full-time
- Free parking
Quick apply
3d
Area Care Manager
Helping Hands —Manchester
- Up to £57,000 a year
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
4d
Regional Branch Manager - Manchester
Otto Car Ltd —Manchester
- £35,000 a year
- Full-time
- Management
- English
- In-person
Quick apply
10d

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Helpdesk Manager

Armstrong Building and Maintenance Limited -
Heywood

Quick apply

Job details

Permanent | Full-time
£37,500 - £40,000 a year
12 days ago

Benefits

Company pension
On-site parking

Qualifications

Management
Facilities management
Maintenance
Leadership
Communication skills
Help desk

Full job description

Are you passionate about delivering excellent customer support and leading a high-energy helpdesk team? Joining Armstrong Building and Maintenance Ltd as a Helpdesk Manager, you will champion exceptional service, streamline operations, and drive continuous improvement in a fast-paced environment.

About Us

With over 35 years’ experience we specialise in planned and reactive maintenance activities in the facilities management sector and project management and execution of planning, development and construction activities in the Construction sector.

Role Overview

Based at our Head Office in Heywood, the role of Helpdesk Manager is crucial to our success. Reporting directly to the company management and acting as line manager to our engineers and helpdesk team you will own the first point of contact for all maintenance service requests. You will optimise workflows, and uphold SLAs to ensure every call, email, and ticket is handled with precision and care. Your strategic insights will drive process improvements and elevate our customer experience.

Key Responsibilities

· Oversee daily helpdesk operations including work scheduling and SLA management

· Respond and provide updates on all work in process

· Fleet management

· Establish and maintain positive working relationships and levels of communication to ensure optimum service delivery and maximise work potential with existing clients

· Manage and mentor a team of helpdesk coordinators

· Completion of PCS audits

· KPI reporting

· Improve process efficiency, ensure full notes are made on the work management system for each job, to create full visibility for all Helpdesk team and management

Skills and Experience

· Minimum 3 years’ experience managing a helpdesk or service desk team, ideally within building maintenance or facilities management

· Strong understanding of CAFM software (preferably Job Logic) and ticketing workflows

· Excellent leadership skills with a track record of motivating teams and driving performance improvements

· Exceptional communication skills, both written and verbal, with the ability to liaise effectively across all levels

· Excellent UK geographical knowledge

· Ability to thrive under pressure and adapt quickly to changing priorities

What We Offer

· Competitive salary

· 40 hours per week, permanent contract of employment

· 20 days holiday plus bank holidays, additional holiday entitlement after a qualifying period

· Contributory Pension scheme,

· Professional development budget and access to industry training

· Staff Events

Build the future of building maintenance. Join us as Helpdesk Manager and make every call count!

Pay: £37,500.00-£40,000.00 per year

Benefits:

On-site parking

Work Location: In person

Quick apply

Refine Your Search

head of operations jobs in helmshore, lan

Helpdesk Manager

Customer Service Administrator

Operations and Training Manager

Head of Operations

Operations & Administration Coordinator

Demolition Administration and Compliance Manager

Head of School - Primary

Customer Support & IT Advisor

Head of Client Account Management

SPAR Rawtenstall - Supervisor

Sales & Loyalty Team Leader

Head of Academy

Head of Field Service Operations (UK & Ireland)

General Manager

Rental Manager

Telephony Application Manager

James Hall & Co. - Category Planner

Branch Manager

Area Care Manager

Regional Branch Manager - Manchester

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