Senior receptionist Work, Jobs in Hemel Hempstead, Hrt (with Salaries)

Patient Services Co-ordinator part time
Lincoln House Surgery —Hemel Hempstead
- £12.71 an hour
- Part-time
- Customer service
- Computer literacy
- GP surgery experience
- Annual leave
- Employee assistance programme
Quick apply
5d
Receptionist
Verulam House Care Home —St Albans
- £12.85 an hour
- Weekend availability
- Nursing home
- Computer literacy
- Front desk
- Annual leave
Quick apply
Dental Receptionist
Dentopedia Group —Redbourn
- £27,040 - £31,200 a year
- Weekend availability
- English
- Organisational skills
- Employee discount
Quick apply
Receptionist/Administrator
West Green Surgery —London
- £12.71 - £13.00 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- English
- Annual leave
- Employee discount
Quick apply
13d
Senior Corporate Receptionist
Williams Lea —London
- £37,000 a year
- Full-time
- Management
- Customer service
- English
- Referral programme
Receptionist Monday-Friday
CH&CO —London
- £35,000 a year
- Full-time
- Hospitality
- Employee discount
Receptionist
Portico Corporate Reception Management —London
- £30,975 a year
- Front desk
- Communication skills
- Annual leave
- Life insurance
Quick apply
12d
Senior Receptionist
GAUCHO Restaurants —Richmond
- £16.79 an hour
- Part-time
- Front desk
Quick apply
Office Administrator/Receptionist
High Voltage Substation Services Limited —Watford
- £25,000 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Dental Receptionist
Obex Dental —Hitchin
- £12.75 - £15.00 an hour
- Full-time
- Administrative experience
- Travel
- In-person
- Annual leave
Quick apply
4d
Senior Receptionist
London Egg Bank —London
- £28,000 - £32,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health & wellbeing programme
- Annual leave
Quick apply
9d
School Receptionist
Tring Park School for Performing Arts —Tring
- £18,000 a year
- Part-time
- Microsoft Office
- Administrative experience
- Front desk
- Free parking
- Health & wellbeing programme
Quick apply
5d
Senior Receptionist
Rapport —London
- £38,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Employee assistance programme
5d
Receptionist
George House Business Centre —London
- £27,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
11d
Client Experience Host and Corporate Receptionist VA2739
Anabas —London
- £35,700 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
- Life insurance
Senior Receptionist
Il Gattopardo —London
- £18.17 an hour
- Full-time
- Hospitality
- Front desk
- Guest services
- Referral programme
Quick apply
Receptionist and Administrator
Harris Federation —London
- £26,946.58 - £27,331.06 a year
- Full-time
- Administrative experience
- Front desk
- School
10d
Medical Receptionist and Administrator
Enfield Community Gynaecology —Enfield
- From £13 an hour
- Full-time
- Microsoft Excel
- English
- Windows
Quick apply
6d
Private Healthcare Full-Time Receptionist
MyHealthcare Clinic —Chiswick
- £25,000 - £26,000 a year
- 8 hour shift
- Microsoft Word
- Hospitality
- Customer service
- Employee discount
Quick apply
3d
Admin Assistant/ Receptionist/ Personal Assistant
Medical Recruit —London
- £12,000 - £29,000 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
1d

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Patient Services Co-ordinator part time

Lincoln House Surgery
Hemel Hempstead

Quick apply

Job details

Part-time
£12.71 an hour
5 days ago

Benefits

Annual leave
Company pension
Employee assistance programme
On-site parking

Qualifications

Customer service
Computer literacy
GP surgery experience
GCSE
Microsoft Office
Administrative experience
Front desk
Typing
Phone etiquette
Medical terminology
Communication skills
Office experience

Full job description

Job Overview

We are seeking a motivated and adaptable Patient Services Coordinator to join our busy and dynamic GP practice on a part-time basis (16 hours per week). This role combines front-of-house reception duties with administrative and patient triage responsibilities, playing a key role in ensuring the smooth flow of patient services.

The successful candidate will work across both practice sites and must be able to travel between locations. You will contribute to delivering high-quality patient care by managing appointment requests, supporting clinical teams, and maintaining efficient administrative processes.

Working Hours

16 hours per week (3 days out of 5, on a rota basis. 1 x 6hr & 2 x 5hr shifts)
Shift patterns vary between:Morning shifts from 8:00am & Afternoon shifts until 6:30pm
Rotas are issued one month in advance
Flexibility to cover additional shifts when required is essential

Key Responsibilities

Patient Coordination & Triage

Manage and triage patient appointment requests, primarily via online consultation systems (eConsults)
Follow practice protocols and optimisation flowcharts to direct patients to appropriate clinical or administrative services
Escalate clinical queries to GPs, nurses, or healthcare assistants where appropriate

Reception & Administrative Duties

Provide front-line reception support, including patient interaction and appointment booking
Undertake general administrative tasks such as scanning, filing and taking monies for private work
Support wider team as required

Team Collaboration

Work closely with clinical and non-clinical staff on a daily basis
Act on direction from senior team members and management
Attend training sessions, including system optimisation training

General Responsibilities

Adhere to all practice policies, procedures, and relevant legislation
Maintain strict confidentiality in line with Data Protection regulations and Caldicott principles
Comply with Health & Safety requirements to ensure a safe working environment
Report incidents, accidents, or near misses promptly
Support safeguarding responsibilities and uphold equal opportunities principles
Participate in mandatory training and continuous professional development

Person Specification

Essential Qualifications

GCSE (or equivalent) in English and Mathematics
Strong computer literacy (including Microsoft Office systems)

Essential Experience

Experience in a customer service or receptionist role
Experience working in a fast-paced environment

Desirable Experience

Previous experience in a GP practice
Familiarity with EMIS or SystemOne

Skills & Attributes

Excellent communication and interpersonal skills
Ability to work under pressure and meet deadlines
Strong organisational and administrative abilities
Knowledge of medical terminology (desirable)
Professional, reliable, and discreet
Friendly, approachable, and a strong team player
Flexible with working hours and duties

Benefits

6 weeks annual leave (pro-rata) + Bank Holidays (pro-rata)
NHS Pension scheme
Employee Assistance Programme
On-site parking

Additional Information

Mid August start preferred
Applicants must be able to travel between both sites
Due to high application volumes, only shortlisted candidates will be contacted
Previous applicants need not apply

Closing Date: 30/7/2026 (may close earlier if suitable candidate is found)

This role is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A Disclosure and Barring Service (DBS) check will be required.

Job Type: Part-time

Pay: £12.71 per hour

Benefits:

Company pension
On-site parking

Application question(s):

Have you used EMIS or System 1? if so for how many years?
Are you able to work different shift patterns between the hours of 8am and 6.30pm, Monday to Friday? if the answer is no please do not apply.
Are you available to start work within the next 2-4 weeks? if NO what is your notice period?

Work Location: In person

Quick apply

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