Customer services advisor Work, Jobs in Herne Bay (with Salaries)

Customer Service Advisor
Fire Protection Online Ltd —Canterbury
- £13.61 an hour
- Full-time
- Customer service
- Organisational skills
- IT
Quick apply
7h
Customer Sales Advisor
Halfords —Thanet
- £10.85 - £12.71 an hour
- Part-time
- Sales
- Customer service
- Retail sales
- Store discount
- Health & wellbeing programme
7d
Customer Services Advisor
Halfords —Canterbury
- £11.48 - £13.34 an hour
- Part-time
- Sales
- Customer service
- Store discount
- Health & wellbeing programme
14d
Customer Services Advisor
PowaKaddy International —Sittingbourne
- £25,000 - £27,000 a year
- Full-time
- Customer service
- Computer literacy
- Microsoft Office
- Free parking
- Annual leave
Quick apply
1d
Digital Customer Advisor– Travel
Saga —Folkestone
- Up to £25,000 a year
- Full-time
- Customer service
- Travel
- Communication skills
- Employee discount
Quick apply
9d
Customer service Advisor (Billing) Folkestone
Affinity Water —Folkestone
- £26,206 a year
- Weekend availability
- Customer service
6d
Sales and Service Advisor
A2 Tyre Supplies Ltd —Whitstable
- From £31,096 a year
- Full-time
- Customer service
- Computer literacy
- Administrative experience
- Employee discount
Quick apply
2h
Retail Travel Advisor
TUI Group —Canterbury
- From £13.09 an hour
- Weekend availability
- Customer service
- Employee discount
2d
Customer Service Advisor
Autocheck Faversham —Faversham
- £24,420.00 - £38,841.32 a year
- Full-time
- Bilingual
- Salesforce
- Merchandising
- Free parking
- Employee discount
Quick apply
Sales - Sales Advisor - UK
New Look —Canterbury
- Part-time
- Microsoft Word
Customer Service Advisor
National Westminster Bank PLC —Southend-on-Sea
- Monday to Friday
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
1d
Service Advisor
Marshall Motor Group —Ashford
- £27,343 a year
- Customer service
- Communication skills
- Annual leave
- Employee discount
Quick apply
Parts Advisor
LISTER WILDER LTD —Ashford
- Up to £35,000 a year
- Full-time
- Customer service
- In-person
- Phone etiquette
- Free parking
- Health & wellbeing programme
Quick apply
8d
Casual Sales Assistant
Lindt Careers —Ashford
- Bar
- Analysis skills
- IT
Connected Travel Insurance Advisor
Saga —Folkestone
- £26,227.50 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Customer service
- Communication skills
- Employee discount
Quick apply
6d
SALES ADVISOR - CANTERBURY (FULL-TIME)
H&M —Canterbury
- Weekend availability
- Employee assistance programme
- Employee discount
Quick apply
3d
Sales Advisor
Crew Clothing Canterbury 3 —Canterbury
- Part-time
- Customer service
- IT
- Communication skills
- Referral programme
Quick apply
Customer Relations Advisor
Toomey Motor Group —Southend-on-Sea
- £25,000 - £29,000 a year
- Full-time
- Sales
- Customer service
- Organisational skills
- Annual leave
- Employee discount
2d
Guest Experience Advisor
McArthurGlen UK Ltd —Ashford
- From £12.92 an hour
- Part-time
- Hospitality
- English
- IT
Quick apply
Showroom Advisor
B&Q —Southend-on-Sea
- £14.10 an hour
- Weekend availability
- Communication skills
- Annual leave
- Employee assistance programme
9d

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customer services advisor jobs near herne bay

Customer Service Advisor

Fire Protection Online Ltd
Canterbury

Quick apply

Job details

Full-time
£13.61 an hour
7 hours ago

Qualifications

Customer service
Organisational skills
IT
Communication skills

Full job description

Customer Service Advisor

Would you like to join a company that genuinely cares?

If you're passionate about helping people, enjoy solving problems, and want to work in a supportive team, we'd love to hear from you.

We are a growing online safety company supplying products that help keep people safe every day. Our customers rely on us for expert advice, friendly service, and practical solutions,and that's where you come in.

About the Role

As a Customer Service Advisor, you'll be the friendly voice of our business, providing excellent customer service by phone and email. No two days are the same. One moment you might be helping a customer measure a fire bucket to ensure it fits their trolley, and the next you'll be advising on the most suitable fire safety products for their workplace.

You'll play a key role in ensuring every customer receives a professional, efficient and friendly service from their first enquiry through to the successful delivery of their order.

Hours:

Full-time
Monday to Friday
9:00am – 5:00pm
Office-based

Key Responsibilities

Your responsibilities will include:

Answering all incoming telephone calls promptly and professionally.
Answering incoming calls for other departments when required.
Processing customer orders accurately and efficiently.
Generating sales orders from purchase orders received.
Responding to customer enquiries by telephone and email.
Managing and organising the customer service inbox, ensuring all emails and call centre enquiries are responded to promptly or forwarded to the appropriate department.
Keeping customers informed of any stock shortages or backorders and providing updates on expected delivery times.
Liaising with couriers to track deliveries and keep customers informed of any delays.
Liaising with suppliers to obtain product information and resolve customer queries.
Preparing customer quotations and following up where appropriate.
Arranging product returns, replacements and credits where necessary.
Using our order management system to accurately record customer interactions, orders and service requests.
Maintaining accurate customer records and updating information where required.
Working closely with the warehouse, sales and purchasing teams to ensure orders are fulfilled efficiently.
Assisting with general administrative duties to support the smooth running of the customer service department.
Providing a consistently high standard of customer service while identifying opportunities to exceed customer expectations.

What We're Looking For

We're looking for someone who enjoys talking to people and takes pride in delivering outstanding customer service.

Ideally, you'll have:

Excellent communication and listening skills.
Previous experience in a customer service or office-based role.
A friendly, positive and professional telephone manner.
Strong organisational skills with the ability to prioritise a busy workload.
Excellent attention to detail and accuracy.
Good IT skills and confidence using order management or CRM systems.
A flexible attitude and willingness to help colleagues.
Strong team-working skills.
Good attendance and punctuality.

What We Offer

In return, you'll become part of a friendly and supportive team where your contribution is genuinely valued.

Career Development

This is a permanent, full-time position with genuine opportunities for career progression. As our company continues to grow, we always look to promote from within wherever possible, giving our team the chance to develop and progress into new roles.

If you're looking for a company where you'll be supported, appreciated, and have the opportunity to build a long-term career, we'd love to hear from you.

Pay: £13.61 per hour

Work Location: In person

Quick apply

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