Customer support & client services occupations Work, Jobs in Herstmonceux, Esx (with Salaries)

Customer Service Advisor
Hastings Direct —Bexhill
- £26,230 - £29,500 a year
- Weekend availability
- Hybrid work
- Communication skills
- Life insurance
- Referral programme
Customer Operations Executive
Camlock Systems Ltd —Eastbourne
- Full-time
- CRM software
- Microsoft Excel
- Microsoft Outlook
- Health & wellbeing programme
Quick apply
10d
Client Services Associate
Easy Live Auction —Eastbourne
- From £28,000 a year
- Weekend availability
- Customer service
- Computer literacy
- English
- Store discount
- Employee discount
Quick apply
5d
SENIOR CUSTOMER OPERATIONS EXECUTIVE
HelpAlert Ltd —Brighton
- £28,000 - £32,000 a year
- Full-time
- English
- Data entry
- Organisational skills
- Free parking
Quick apply
Customer Relations Advisor
Master of Malt —Tonbridge
- £13 an hour
- 8 hour shift
- Hybrid work
- Customer service
- English
Quick apply
9d
Late Night Customer Service Representative
Shrub Provisions Ltd —Brighton
- £13 - £14 an hour
- Part-time
- Hospitality
- Sales
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
17h
Premium client services associate
Gold Arthur —Hove
- £30,000 - £100,000 a year
- Part-time
- Hospitality
- Customer service
- Organisational skills
Quick apply
Key Account Administrator
Kentec Training Ltd —Tonbridge
- £13.45 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
2d
Customer Service Representative
LegalAndGeneral —Brighton and Hove
- £24,720 a year
- Full-time
- Hybrid work
- Customer service
- Financial services
- Communication skills
- Employee discount
Quick apply
9d
Customer Support Specialist
Royal HaskoningDHV —Brighton
- Part-time
- Data analysis skills
- APIs
Aftersales Advisor
BCA —Tonbridge
- £14.54 an hour
- Monday to Friday
- Customer service
- Salesforce
- Data entry
- Employee assistance programme
- Employee discount
Quick apply
Customer Operations Specialist
Octopus Electric vehicles —Brighton
- Full-time
- Hybrid work
- Phone etiquette
Quick apply
Customer Service Advisor - Energy (Brighton)
Octopus Energy Group —Brighton
- £26,600 a year
- Full-time
- Hybrid work
- Work from home
Quick apply
10d
Contact Centre Advisor
Procter & Gamble —Royal Tunbridge Wells
- Full-time
- CRM software
- Customer service
- IT
Customer Experience Specialist
The GelBottle Inc. —Brighton
- Hybrid work
- Communication skills
- Employee discount
Quick apply
Customer Service Representative
Legal & General Investment Management —Hove
- £24,720 a year
- Hybrid work
- Customer service
- Financial services
- Communication skills
- Employee discount
9d
Member Xperience Assistant
Bannatyne —Hastings
- £12.71 an hour
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
1d
Global Customer Experience Manager
The GelBottle Inc. —Brighton
- Hybrid work
- Leadership
- Employee discount
Quick apply
Join Our Call Centre Team – Customer Service & Sales Opportunities
The Telemarketing Company —Brighton
- Customer service
- Annual leave
- Employee discount
Customer Experience Advisor
MPB —Brighton
- £26,700 a year
- Full-time
- Hybrid work
- Customer service
- AI
- Annual leave
- Employee assistance programme
Quick apply

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Customer Service Advisor

Hastings Direct -
Bexhill

Apply Now

Job details

Full-time
£26,230 - £29,500 a year

Benefits

Cycle to work scheme
Company pension
Tech scheme
Pay rise
Life insurance
Referral programme

Qualifications

Communication skills

Full job description

Customer Service Advisor

Are you passionate about delivering exceptional customer experiences? Are you confident in your communication skills both verbal and written? Can you deliver an exceptional customer experience every time?

If so, we’d love to hear from you! Join our Customer Service team and be the first point of contact for our customers when they need us the most, regardless of communication channel.

Working Hours/ Shift Patterns: You will work 37.5 hours per week including 3-4 weekends out of 8. If you work a weekend shift, you’ll get time off in the week.

Our opening hours: Monday to Friday 08:00 - 19:00, Saturday 09:00 – 17:00 and Sunday 09:00 – 13:00

Training: Our 12 week training programme is delivered face to face in the office.

The first 8 weeks focus on core learning, followed by continued in‑office support through to week 12 as you build confidence and embed your skills. Your training will consist of learning both our Customer Service journeys (telephony and digital) so you’re fully equipped to support customers across all channels.

After completing the full programme, you’ll receive sign‑off from a trainer or team leader before moving to hybrid working and into your permanent team.

Holiday Allowance During Training: To ensure you gain the maximum benefit from our training programme and feel fully supported as you begin your career, holiday will be limited during the initial training period. One day of holiday is permitted within the first 4 weeks. From weeks 5 to 12, holiday requests will be reviewed on a case‑by‑case basis.

Our approach to Hybrid Working: With hybrid working, you have more flexibility, as you usually only have to visit our office once a week and work remotely for the rest of the time. You can always opt to work from the office more frequently if that suits you better. When we organise training and events you may be required to attend in person for the duration.

Salary: The starting salary is £26,230, plus a comprehensive benefits package. Upon completing the training and coaching period, which typically lasts 12 weeks, the salary will automatically increase to £26,550. There will be further opportunities for salary progression up to £29,500, depending on your commitment to personal development and career growth.

Location: Our fantastic Bexhill office, which is next to the seafront, and only a short walk from Collington station.

Your role: Our Customer Service department is searching for a dedicated Representative to manage telephony communications. In this Customer focused role, you’ll be the first point of contact primarily handling inbound calls.

You will assist customers with various inquiries, ranging from providing information about our products and policies to adjusting and adding additional products.

As you grow in the role and demonstrate key competencies, you'll have the opportunity to expand your skillset by engaging with customers through our digital communication channels, where business demand requires.

What we're looking for in a Customer Service Representative

Self-motivated individuals who focus on customer outcomes, uphold our values, and take pride in their work.
Effective communicator both written and verbal to ensure we support customer to make an informed decision.
Someone who's accountable, thorough, and pays attention to detail
Someone who can demonstrate flexibility and resilience through navigating change and continuous improvement.
Is comfortable navigating and utilising multiple IT systems to achieve work objectives.
Continually evaluates customer needs to determine the appropriate channel for communication.

What we offer:
Join us and you’ll find a different way of doing things. We call it the 4Cs. So, we focus on getting it right for our colleagues, customers, company and community.

As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. That includes initial in-house training on our products and systems, as well as taking live calls alongside an experienced colleague, and regular, on-going training tailored to your individual needs. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice. And the chance to develop your career across our business, with opportunities for secondments, or to become a coach.

Benefits you’ll receive:

Up to 5% annual discretionary Bonus
Hybrid working (1 day per week in the office with the option to do more depending on your preference)
A fantastic open plan modern office
We promote a relaxed, friendly & diverse working environment
'Harrys’ - a great onsite restaurant, with a wide range of choice at breakfast and lunchtime & an on-site Costa coffee
25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days)
Pension match up to 10% of your salary
Life insurance (4 x base salary)
Discounted Hasting Direct products
Discounts & cashback with well-known retailers
Tech scheme, cycle to work, health assessments, and skin check - on completion of probation
Refer a friend scheme - earn £500 for every friend you refer
We will provide you will all the tech that you need! Including a brand-new Microsoft Surface laptop

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. For this position, we’re regrettably unable to accept applications through the Disability Confident Scheme (DCS) due to the extremely high volumes of applications we receive. However, what we put in place for these positions instead in order to remove barriers is an opportunity for all candidates to complete first stage assessments, in the form of some online exercises, which we can also provide adjustments for on a case-by-case basis. For more information on the DCS, please visit our inclusive business page on our careers site.

If you require any reasonable adjustments to be made throughout the assessment process you should contact the recruitment team at [email protected] prior to starting any assessments, in order that adjustments can be considered.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.

Job posting end date:

Apply Now

Refine Your Search

customer support & client services occupations jobs in herstmonceux, esx

Customer Service Advisor

Customer Operations Executive

Client Services Associate

SENIOR CUSTOMER OPERATIONS EXECUTIVE

Customer Relations Advisor

Late Night Customer Service Representative

Premium client services associate

Key Account Administrator

Customer Service Representative

Customer Support Specialist

Aftersales Advisor

Customer Operations Specialist

Customer Service Advisor - Energy (Brighton)

Contact Centre Advisor

Customer Experience Specialist

Customer Service Representative

Member Xperience Assistant

Global Customer Experience Manager

Join Our Call Centre Team – Customer Service & Sales Opportunities

Customer Experience Advisor

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