Head of customer service Work, Jobs in Heysham, Lan (with Salaries)

Training Supervisor
Citrus-Lime Limited —Ulverston
- From £36,000 a year
- Full-time
- Microsoft Office
- Travel
- Classroom experience
- Free parking
Quick apply
Head of Year
Star Academies —Morecambe
- £27,126.07 - £29,617.88 a year
- Call to connect
- Organisational skills
- School
Neighbourhood Partnership Specialist
OnwardHomes —Preston
- £37,250 a year
- Call to connect
- Customer service
- Microsoft Office
- IT
- Annual leave
- Employee discount
8d
Export Trade Administrator
Gastronomyplus Ltd —Lancaster
- Up to £30,000 a year
- Full-time
- Customer service
- ERP systems
- Microsoft Office
- Free parking
- Employee discount
Quick apply
Deputy Manager
Toll House Inn —Lancaster
- Full-time
- Bar
- Annual leave
- Employee assistance programme
Quick apply
9d
Contract Manager
The James Mercer Group Ltd —Preston
- £52,000 - £56,000 a year
- Full-time
- Maintenance
- Organisational skills
- Contracts
- Free parking
- Sick pay
Quick apply
10d
Demand Planning Manager
GILBERT GILKES & GORDON LTD —Kendal
- £32,937 - £44,751 a year
- Full-time
- Microsoft Excel
- Oracle
- Analysis skills
- Free parking
- Employee assistance programme
Quick apply
11d
Sales Administrator
Strongdor Ltd —Morecambe
- £28,000 a year
- Full-time
- Administrative experience
- Communication skills
- Annual leave
- Referral programme
11d
Recruitment & Onboarding Advisor
James Hall & Co Ltd —Preston
- £29,035.24 a year
- Full-time
- Communication skills
- Time management
- Free parking
- Annual leave
Quick apply
Food Service Area Manager / Brand Manager
James Hall & Co Ltd —Preston
- Full-time
- Hospitality
- Analysis skills
- Food service experience
- Free parking
- Annual leave
Quick apply
10d
MilkShed Supervisor
James Hall & Co Ltd —Preston
- Weekend availability
- No experience needed
- Travel
- IT
- Employee discount
- Life insurance
Quick apply
8d
Senior Operational Buyer
Emcor —Barrow-In-Furness
- Up to £55,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Employee assistance programme
- Referral programme
Quick apply
Training Supervisor
Citrus-Lime —Ulverston
- From £36,000 a year
- Full-time
- Microsoft Office
- Travel
- Classroom experience
Fire Risk Assessment Validator
Walker Fire and Security —Preston
- £20,000 - £25,000 a year
- Part-time
- Hybrid work
- English
- Mentoring
- Organisational skills
- Referral programme
Quick apply
2d
Franchisee Support & Claims Manager
Concept Building Solutions UK Ltd —Preston
- £40,000 a year
- Full-time
- Management
- Supervising experience
- Mentoring
- Free parking
- Annual leave
Quick apply
2d
Ship Manager
JamesFisher —Barrow-In-Furness
- Weekend availability
- Hybrid work
- Team management
- Travel
- Organisational skills
L'Enclume Head Waiter
Simon Rogan —Cartmel
- Full-time
- IT
- Restaurant
- Communication skills
- Annual leave
- Employee discount
Market Intelligence Executive
Ascentis —Lancaster
- From £25,010 a year
- Full-time
- Hybrid work
- English
- Analysis skills
- Project management
- Free parking
- Annual leave
Business Development Manager
Ascentis —Lancaster
- From £36,849 a year
- Full-time
- Hybrid work
- Sales
- English
- Analysis skills
- Free parking
- Annual leave
Chef de Partie- Live In Available
Netherwood Hotel —Grange-over-Sands
- £32,000 a year
- Cooking
- Hotel
- In-person
- Gym membership
Quick apply

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head of customer service jobs near heysham, lan

Training Supervisor

Citrus-Lime Limited -
Ulverston

Quick apply

Job details

Permanent | Full-time
From £36,000 a year

Benefits

Free parking
Casual dress
Private dental insurance
Company events
Private medical insurance

Qualifications

Technical support
Microsoft Office
Classroom experience
IT
Communication skills
Teaching

Full job description

Training Supervisor

Location: Ulverston, Cumbria.

Reports to: Head of Customer Support

Salary: £36,000+, depending on experience.

Citrus-Lime

Citrus-Lime is a fast-growing SaaS business providing Cloud POS—an end-to-end retail system specifically designed for independent retailers in the Cycle, Equestrian, and Outdoor sectors. Our platform integrates EPOS, Stock Control, Ecommerce, Supplier Data, Payments, Reporting, and more, helping retailers streamline operations, improve customer experiences, and grow sustainably. 

We are profitable and financially strong, processing over £750 million in customer revenues annually. Since launching in 2018, we’ve transformed independent Cycle retail in the UK and are now expanding rapidly into Outdoor and Equestrian sectors. Our next phase of growth is international, focusing on the USA, Canada, and Australia. 

Our mission is to double our turnover in the next five years, with a strong emphasis on international expansion. As we scale, strong financial control, performance reporting, and commercial insight are critical to supporting our sustainable growth. 

About the Role

Our platform is only as valuable as our customers’ ability to use it well. The Training Supervisor is a pivotal role within our Support Team, with ownership of all training activity across the business. Your job is to make sure every Citrus-Lime customer is fully proficient in our products and services and getting genuine value from them as a result.

This is a role with real scope. You’ll shape how training is designed, delivered and improved across remote sessions, on-site visits, webinars and our Knowledgebase, and you’ll manage the Training Coordinator, supporting their growth through regular one to ones and performance reviews.

What the role involves

Training:

Develop and deliver comprehensive training across all Citrus-Lime solutions.
Oversee the scheduling of regular remote training sessions and on-site visits.
Plan and help to deliver regular webinars to promote and train on new products and services.
Work closely with the Onboarding Team to ensure training is tailored to the needs of each new customer.
Own the Citrus-Lime Knowledgebase, ensuring it’s clearly structured, up-to-date and useful, so that it serves to reduce enquiries into the Support Team.
Constantly monitor and evaluate the effectiveness of our training programme, adjusting and refining where required.
Drive our training offering forwards, innovating with new formats and content, so that every customer gets the best possible service from us.
Collaborate with the Head of Customer Support and First-Line Supervisor to upskill all members of the Support Team, so they can deliver first-class training to our customers.

Management:

Supervise and mentor the Training Coordinator, ensuring their growth and development.
Oversee their workload, ensuring they are always working efficiently.
Conduct regular one to one meetings, providing the Head of Customer Support with updates on progress.
Ensure the Training Coordinator’s activities align with Citrus-Lime’s training goals and our customers’ needs.

Skills & Qualifications

Essential:

Proven experience in teaching or training, whether in a classroom, workplace or customer-facing setting.
Previous experience managing members of a team.
Exceptional verbal and written communication skills, with the ability to make complex systems feel simple.
A strong grasp of ICT skills, including MS Office.
Able to work to deadlines.
Resilient and upbeat attitude.
A desire to see every job completed quickly and to a high standard, and the ability to push other colleagues to deliver on these goals.
A willingness to travel to visit customers on-site when necessary, including overseas.

Desirable:

Previous retail experience, especially in the sectors we work with.
Experience in producing digital training resources, such as webinars, video guides and/or in-app tutorials.

What’s in it for you?

Full-time position, based at our Head Office in Ulverston.
Starting salary of £36,000+, depending on expierence.
20 days holiday plus bank holidays and time off at Christmas.
Regular 1:1 meetings with Line Manager and annual pay reviews.
Private healthcare, including dental, optical and mental health support.
Work alongside passionate and experienced people.

Pay: From £36,000.00 per year

Benefits:

Casual dress
Company events
Free parking
Private dental insurance
Private medical insurance

Ability to commute/relocate:

Ulverston LA12: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Quick apply

Refine Your Search

head of customer service jobs in heysham, lan

Training Supervisor

Head of Year

Neighbourhood Partnership Specialist

Export Trade Administrator

Deputy Manager

Contract Manager

Demand Planning Manager

Sales Administrator

Recruitment & Onboarding Advisor

Food Service Area Manager / Brand Manager

MilkShed Supervisor

Senior Operational Buyer

Training Supervisor

Fire Risk Assessment Validator

Franchisee Support & Claims Manager

Ship Manager

L'Enclume Head Waiter

Market Intelligence Executive

Business Development Manager

Chef de Partie- Live In Available

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