Office Work, Jobs in Heywood, Gtm (with Salaries)

Customer Service Coordinator
TVS Supply Chain Solutions —Chorley
- Weekend availability
- Customer service
- Travel
- Communication skills
Purchasing & Finance Administrator
Wipertec ltd —Manchester
- From £15 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Office Administrator
Kinder Interiors Ltd —Rochdale
- £22,568.00 - £26,436.80 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
10d
Polish speaking Accounts Payable Clerk
Lineage Logistics —Heywood
- Full-time
- Customer service
- Computer literacy
- English
- Free parking
- Annual leave
Quick apply
Personal Assistant (PA)
UK Biobank —Manchester
- £33,000 - £36,000 a year
- Monday to Friday
- Travel
- Organisational skills
- In-person
- Free parking
- Health & wellbeing programme
10d
Office Administrator (Part-Time)
Fishers FM Ltd —Rochdale
- £13 - £14 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
5d
Sales Support Co-ordinator
British Millerain —Rochdale
- £25,000 a year
- Full-time
- Sales
- Customer service
- Administrative experience
- Free parking
Quick apply
20h
Full Time Receptionist
RKN Accountancy —Bury
- £13 - £14 an hour
- Full-time
- Microsoft Office
- Administrative experience
- Data entry
- Free parking
Quick apply
Admin Assistant
Campus Student Agency —Manchester
- £1,700 - £2,500 a month
- Full-time
- Hybrid work
- Sales
- Social media management
- IT
- Work from home
Quick apply
3d
Administration (Level 4) Office Manager
The Harmony Trust Ltd —Rochdale
- £28,598 - £31,022 a year
- Part-time
- Microsoft Office
- Administrative experience
- Supervising experience
- Employee assistance programme
Quick apply
11d
Care Coordinator
Apollo Home Healthcare —Heywood
- £28,000 - £31,000 a year
- Full-time
- Customer service
- Driving
- Organisational skills
- Annual leave
- Referral programme
Office Manager
UK DEFENCE SERVICES LTD —Bury
- £38,700 - £41,700 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Health & wellbeing programme
Quick apply
4d
Administrative Assistant & Review Co-ordinator
Rossendale School —Ramsbottom
- £13.45 an hour
- Microsoft Word
- Microsoft Excel
- English
Bookkeeper - Part Time
Fishers FM Ltd —Rochdale
- £14.50 - £16.50 an hour
- Part-time
- Accounting
- QuickBooks
- Organisational skills
- Free parking
Quick apply
5d
PART TIME OFFICE ADMINISTRATOR/ ACCOUNTS ADMINISTRATOR
MAGNUM CAR PANELS LTD —Rochdale
- Part-time
- Microsoft Excel
- Microsoft Office
- Accounting
Quick apply
Preconstruction Administration Assistant
F Parkinson Ltd —Bury
- £21,500 - £26,000 a year
- Part-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Organisational skills
- Health & wellbeing programme
- Annual leave
Quick apply
Sales & Events Co-ordinator
Manchester Hall —Manchester
- £29,500 a year
- Weekend availability
- Hospitality
- Sales
- Microsoft Office
Quick apply
Business Support Administrator
Sterling Property Co —Bury
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Free parking
- Health & wellbeing programme
Quick apply
9d
Business Support Administrator
CareTech Group —Oldham
- £31,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
- Referral programme
5d
Technical services co-ordinator / administrator
Fletchers Engineering —Eccles
- £24,420.00 - £35,462.24 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Customer service
- Free parking
Quick apply
6d

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Customer Service Coordinator

TVS Supply Chain Solutions -
Chorley

Apply Now

Job details

Permanent

Qualifications

Customer service
Communication skills

Full job description

Job ID: 43112

Job Function: Service Delivery Coordinator

Job Term: Permanent

Job Region: Chorley

Posted Date: 14 Apr 2026

Job Overview

Overview: As a Service Delivery Coordinator, you will play a vital role in managing customer service operations for a diverse range of current clients at our Chorley Head Office as well as supporting calls and email queries for a new big client into Banbury. You will be the primary point of contact for our customers, handling a variety of tasks including issue resolution, collection arrangements, credit processing, case management, SLA & KPI management and managing claims for lost packages. This position requires a strong focus on customer service, excellent communication skills, and the ability to coordinate across multiple departments and systems to ensure timely resolution of customer queries and challenges.

MUST BE WILLING TO MOVE TO A SHIFT PATTERN IN LINE WITH BUSINESS NEEDS IF REQUIRED

Job Responsibilities

Key Responsibilities:

CRM Management: Use our CRM management system to log, track, and update customer inquiries, ensuring all data is accurately recorded and managed for effective resolution.
Customer Communication: Manage customer interactions via phone and email, ensuring clear, professional communication and maintaining positive customer relationships.
Arranging Collections and Raising Credits: Coordinate collections for returns or damaged goods and raise credits as needed to resolve customer concerns regarding invoicing or deliveries.
Handling Lost Packages: Conduct investigations for lost packages in collaboration with our third-party carriers. Raise claims forms and follow up on the status to ensure prompt resolutions.
Cross-department Collaboration: Work closely with internal departments (such as logistics, finance, and operations) to resolve issues raised by customers, ensuring timely and accurate solutions.
Client Knowledge and System Familiarity: Gain in-depth knowledge of up to 19 client accounts, learning their individual processes, preferences, and requirements. Navigate and manage 4 different systems and follow the procedures outlined in the new training matrix to effectively address customer needs.
Support of new client take on – supporting unblocking issues, liaising with DC operations to resolve issues
Employee of the month reward!

Qualifications and Skills

Desired Skills and Experience:

Customer Service Experience: Proven experience working within a customer service environment, handling difficult customers and challenging queries.
Problem-solving Ability: Strong drive and determination to deliver excellent customer service, with evidence of going above and beyond to resolve issues and exceed customer expectations.
Transport Handling: Experience in transport handling is an advantage, particularly in managing logistical challenges and resolving issues related to delivery or shipment.
Strong Communication Skills: Confident and professional in communicating with both customers and internal teams. The ability to remain calm and effective under pressure is essential.
Willingness to Learn: Demonstrated ability to learn new systems and processes quickly and effectively, with a proactive attitude toward acquiring new knowledge and skills.

Attributes:

Strong problem-solving skills and ability to handle multiple tasks simultaneously.
High level of attention to detail, ensuring that all customer interactions and records are accurate.
Ability to work independently and as part of a team to meet goals and objectives.
A positive, customer-focused attitude with a passion for providing exceptional service.

Place of Work:
This role is based at the TVS Supply Chain Solutions Chorley Head Office. Occasional travel may be required to other sites.

Shift patterns IF introduced would include weekend work/bank holidays on a rota’d basis

Current working hours:

Monday- Friday covering on a rota’d basis in the office from 7am to 6pm. Could be subject to change in line with business needs (as above) MUST be willing to cover weekend and bank holidays in holidays and sickness

Job Location

Chorley

Apply Now

Refine Your Search

office jobs in heywood, gtm

Customer Service Coordinator

Purchasing & Finance Administrator

Office Administrator

Polish speaking Accounts Payable Clerk

Personal Assistant (PA)

Office Administrator (Part-Time)

Sales Support Co-ordinator

Full Time Receptionist

Admin Assistant

Administration (Level 4) Office Manager

Care Coordinator

Office Manager

Administrative Assistant & Review Co-ordinator

Bookkeeper - Part Time

PART TIME OFFICE ADMINISTRATOR/ ACCOUNTS ADMINISTRATOR

Preconstruction Administration Assistant

Sales & Events Co-ordinator

Business Support Administrator

Business Support Administrator

Technical services co-ordinator / administrator

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