Process lead Work, Jobs in Hinckley, Lec (with Salaries)

IT Service Delivery Manager
Erud It Ltd —Leicester
- £35,000 - £44,000 a year
- Full-time
- Continuous improvement
- In-person
- Training & development
- Free parking
Quick apply
Cleaning Operations Manager
SPACE CLEANERS NUNEATON FRANCHISE LTD —Nuneaton
- £41,700 a year
- Full-time
- Hybrid work
- Schematics
- Maintenance
- English
- Free parking
Quick apply
Operational Performance Improvement Consultant
Unipart —Nuneaton
- £80,000 a year
- Presentation skills
- Continuous improvement
- Communication skills
- Employee assistance programme
Quick apply
8d
Quality Manager
Leicester —Hinckley
- £63,000 a year
- Full-time
- Continuous improvement
Quick apply
10d
Television Licence Field Officer
Capita —Leicester
- £31,650 a year
- Weekend availability
- Computer literacy
- Communication skills
- Flexible schedule
Programme Operations Coordinator (Part-Time, Pro Rata)
The Manufacturing Technology Centre —Coventry
- £28,548 - £30,000 a year
- Part-time
- Engineering
- Mentoring
Quick apply
Operations & Logistics Internship, Amazon Logistics
Amazon EU SARL (UK Branch) —Hinckley
- Full-time
- English
- Analysis skills
- Business
Operational Data Improvement Officer
Platform Housing Group —Birmingham
- Up to £34,845 a year
- Full-time
- Remote
- Travel
- Analytics
- Annual leave
Plant Sortation Operative - Days
DPD Group UK —Hinckley
- £12.71 an hour
- Full-time
- Organisational skills
- Communication skills
- Free parking
Quick apply
Sortation Manager (Hubs)
DPD Group UK —Hinckley
- £35,900 a year
- Full-time
- Computer skills
- Communication skills
- Time management
- Free parking
Quick apply
1d
Catering Manager
Aramark —Hinckley
- £38,000 a year
- Full-time
- Hospitality
- Sales
- Customer service
- Annual leave
- Employee assistance programme
Area Manager , Operations Lead
Amazon UK Services Ltd. —Hinckley
- Full-time
- English
- Bachelor's degree
- Continuous improvement
Care Co-Ordinator - Hinckley
Universal Care Services —Hinckley
- £25,884 a year
- Temporary
- Management
- Budgeting
- Care plans
- Annual leave
- Employee discount
Quick apply
10d
Responsible Individual
Bayleaf Care —Burton-On-Trent
- £69,200 a year
- Full-time
- Management
- Recruiting
- In-person
- Health & wellbeing programme
- Annual leave
Quick apply
3d
Commercial Administrator - 5 hours PW
Kaine Management —City of Leicester
- £14 an hour
- Temporary
- Administrative experience
- Travel
- Recruiting
- Work from home
Quick apply
1d
Lead Instructor
Mathnasium Coventry —Coventry
- £12.71 - £15.00 an hour
- Part-time
- Management
- Maths
- Cleaning
- Free parking
Quick apply
14d
Process Lead
PepsiCo —Coventry
- Continuous improvement
Airport Station Manager
Wilson James —Birmingham
- £50,000 - £53,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Budgeting
- Annual leave
- Employee discount
Business Support Manager
Redline Presentation Solutions Ltd —Hinckley
- £27,000 - £30,000 a year
- Full-time
- CRM software
- Travel
- Construction experience
- Bereavement leave
- Sick pay
Quick apply
3d
Nationwide Mobile Operations Support Manager
First Fence —Swadlincote
- £50,000 a year
- Full-time
- Management
- Continuous improvement
- Training & development
- Annual leave
- Employee discount
Quick apply
7d

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IT Service Delivery Manager

Erud It Ltd
Leicester

Quick apply

Job details

Full-time
£35,000 - £44,000 a year

Benefits

Free parking
Casual dress
Company pension
On-site parking

Qualifications

ITIL Certification
Operations management
Stakeholder collaboration
Client engagement
IT team management
Stakeholder liaison
IT service management
Continuous improvement
Continuous improvement cycles oversight
Employee performance appraisals
Major incident coordination
Management reporting
Customer support
Professional development mentoring
Customer interaction
Training & development
Information technology team management
Root cause analysis
Technical roadmaps
Leadership
Team motivation leadership
Communication skills
Help desk

Full job description

Overview

The Service Delivery Manager plays a central role in leading service operations across our growing managed IT, cyber resilience, and communications portfolio. This position blends operational leadership, client partnership, technical support and team development ensuring every customer receives a consistent, high‑quality experience that reflects our commitment to reliability, integrity, and technical excellence.

You will oversee our service teams responsible for ticket resolution, major incident management, proactive monitoring, problem management, and on‑site project delivery. Success in this role requires strong leadership, broad technical capability, and a proactive, solutions‑driven mindset.

Our Vision

To be the trusted technology partner for UK SMEs & renewable energy companies delivering dependable managed IT services, robust cyber resilience, and modern communications solutions. We achieve this by building a skilled, passionate team, implementing best in class technologies, and staying committed to doing things properly, efficiently, and with integrity.

Our Values

Passion: A genuine enthusiasm for technology and continuous improvement.

Trust: Transparent, dependable relationships with customers and colleagues.

Collaboration: Working as one unified team, internally and with our clients.

Responsibilities

1. Service Delivery & Operations

Lead and oversee service delivery performance across the UK customer base.
Ensure all SLAs are consistently met or exceeded.
Own major incident management, communication, and escalation processes.
Drive problem identification, root cause analysis, and long‑term resolution.
Track and report on operational metrics and service trends.
Deliver service improvement initiatives that enhance customer experience and operational efficiency.
Ensure consistent use of tools, systems, develop and expand SOPs, and service desk processes.
Coordinate and support technical delivery of on‑site client projects.

2. Client Engagement & Technology Planning

Act as a senior operational contact for key clients.
Lead customer service reviews with clear reporting, actions, and follow‑up.
Support clients with technology planning, roadmaps, and alignment to business goals.
Manage customer escalations professionally, ensuring root causes are addressed and long‑term improvements implemented.

3. Team Leadership & People Management

Direct line management of service desk / field service staff.
Recruit, onboard, and develop team members in line with our growth strategy.
Conduct regular 1‑to‑1s, appraisals, and development reviews.
Create and maintain personal development plans for all team members.
Build a culture of accountability, engagement, and customer‑first thinking.

4. Technical

Provide technical oversight on system configurations & deployments.
Act as a 2nd / 3rd line resource for clients and technical staff.
Assist in the development of the companies product portfolio
Provide remote & on-site assistance for projects / installations when required.

5. Team Integration & Alignment

Unite and strengthen service teams following recent business expansion and acquisitions.
Lead the integration of people, processes, and operational standards across multiple teams.
Define and embed a single operating model for service delivery across E2TS.
Set clear expectations for service quality, communication, documentation, and performance.
Oversee training programmes to close capability gaps and upskill the team.

6. Communication & Stakeholder Engagement

Represent service teams in internal leadership and operational meetings.
Provide concise reporting on service performance, risks, and improvement plans.
Liaise with vendors and third parties for escalations, service coordination, and project support.

Requirements

Minimum 5 years’ experience in IT service delivery leadership or management.
Experience within a Managed Service Provider environment.
Proven ability to lead, motivate, and develop multi‑disciplinary technical teams.
Strong client engagement and stakeholder management experience.
Experience running service reviews and managing customer expectations.
Solid understanding of ITIL fundamentals and service management best practice.
Highly organised with excellent written and verbal communication skills.
Strong technical grounding across infrastructure, Microsoft 365, Azure, networking, telephony & Communications, cyber security, and business continuity.

Desirable Skills & Experience

Experience as an IT Service Manager in an MSP
Familiarity with tools such as Atera and Datto.
Formal leadership or management training.
Broad technical skill set across modern IT environments.
ITIL Practitioner certification.
Knowledge of the following vendors is desirable but not essential: ESET, Ubiquiti, Teltonika, Cisco, Lenovo

Pay: £35,000.00-£44,000.00 per year

Benefits:

Casual dress
Company pension
Free parking
On-site parking

Experience:

IT Service Delivery Manager: 5 years (required)

Work Location: In person

Quick apply

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