Technical manager Work, Jobs in Hinckley (with Salaries)

IT Service Delivery Manager
Erud It Ltd —Leicester
- £35,000 - £42,000 a year
- Full-time
- Continuous improvement
- In-person
- Training & development
- Free parking
Quick apply
8d
Technical Account Manager
RM Design & Engineering Ltd —Southam
- £40,040 - £50,024 a year
- Full-time
- Sales
- Salesforce
- In-person
- Free parking
Quick apply
6d
Quality & Technical Manager
Bodycote —Coventry
- £46,000 a year
- Continuous improvement
- Quality control
- Travel
8d
Cleaning Operations Manager
SPACE CLEANERS NUNEATON FRANCHISE LTD —Nuneaton
- £41,700 a year
- Full-time
- Hybrid work
- Schematics
- Maintenance
- English
- Free parking
Quick apply
4d
Group IT Manager
Icar Auto —Warwick
- £50,000 a year
- Full-time
- Travel
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
10d
Delivery Coordinator
Cameo —Leicester
- £28,000 - £32,000 a year
- Full-time
- English
- Data entry
- Communication skills
- Free parking
- Life insurance
Quick apply
10d
Yard Technician
DPD Group UK —Hinckley
- Up to £58,000 a year
- Full-time
- Organisational skills
- Automotive diagnostics
- Time management
- Free parking
Quick apply
17h
Technical Manager
Phenna Group —Castle Donington
- £35,000 - £40,000 a year
- Full-time
- Management
- Business development
- Continuous improvement
Contracts Manager
Bloor Homes —Hinckley
- Full-time
- Quality control
- Recruiting
- Organisational skills
- Employee discount
10d
Senior Technical Production Manager
On Event Production Co. —Castle Donington
- Overtime
- Hybrid work
- Business development
- Budgeting
- Communication skills
Quick apply
Production Controller (Publishing Project Manager)
Troubador Publishing —Market Harborough
- £26,500 a year
- Full-time
- Customer service
- Project management
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
9d
IT Support Manager
Gtsuk Solutions —Birmingham
- £68,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Life insurance
- Sick pay
Quick apply
1d
Technical Accounting Manager
National Grid —Warwick
- Up to £75,000 a year
- Presentation skills
4d
Senior Technical Production Manager
On Event Production Co —Castle Donington
- Overtime
- Business development
- Communication skills
Technical Manager
Rubix —Leicester
- Full-time
- Presentation skills
- Quality control
- Communication skills
1d
SHEQ Technical Compliance Manager
Complii —Birmingham
- Full-time
- Remote
- Continuous improvement
- Communication skills
Quick apply
Technical Delivery Manager
Blue Light Card —Leicester
- Hybrid work
- AI
- Free parking
- Annual leave
2d
Regional Technical Manager
Bleckmann Logistics UK Ltd —Crick
- Up to £60,000 a year
- Full-time
- Continuous improvement
- Training & development
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Resource and Workflow Manager
West Midlands Combined Authority —Birmingham
- £59,417 - £66,614 a year
- Part-time
- Continuous improvement
- Agile
- Communication skills
- Annual leave
- Employee discount
11d
Technical Change Manager
High Speed Two (HS2) —Birmingham
- £54,878 - £64,562 a year
- Full-time
- Writing skills
- Analysis skills
- Continuous improvement
14d

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IT Service Delivery Manager

Erud It Ltd
Leicester

Quick apply

Job details

Full-time
£35,000 - £42,000 a year
8 days ago

Benefits

Free parking
Casual dress
Company pension
On-site parking

Qualifications

ITIL Certification
Operations management
Stakeholder collaboration
Client engagement
IT team management
Stakeholder liaison
IT service management
Continuous improvement
Continuous improvement cycles oversight
Employee performance appraisals
Major incident coordination
Management reporting
Customer support
Professional development mentoring
Customer interaction
Training & development
Information technology team management
Root cause analysis
Technical roadmaps
Leadership
Team motivation leadership
Communication skills
Help desk

Full job description

Overview

The Service Delivery Manager plays a central role in leading service operations across our growing managed IT, cyber resilience, and communications portfolio. This position blends operational leadership, client partnership, technical support and team development ensuring every customer receives a consistent, high‑quality experience that reflects our commitment to reliability, integrity, and technical excellence.

You will oversee our service teams responsible for ticket resolution, major incident management, proactive monitoring, problem management, and on‑site project delivery. Success in this role requires strong leadership, broad technical capability, and a proactive, solutions‑driven mindset.

Our Vision

To be the trusted technology partner for UK SMEs & renewable energy companies delivering dependable managed IT services, robust cyber resilience, and modern communications solutions. We achieve this by building a skilled, passionate team, implementing best in class technologies, and staying committed to doing things properly, efficiently, and with integrity.

Our Values

Passion: A genuine enthusiasm for technology and continuous improvement.

Trust: Transparent, dependable relationships with customers and colleagues.

Collaboration: Working as one unified team, internally and with our clients.

Responsibilities

1. Service Delivery & Operations

Lead and oversee service delivery performance across the UK customer base.
Ensure all SLAs are consistently met or exceeded.
Own major incident management, communication, and escalation processes.
Drive problem identification, root cause analysis, and long‑term resolution.
Track and report on operational metrics and service trends.
Deliver service improvement initiatives that enhance customer experience and operational efficiency.
Ensure consistent use of tools, systems, develop and expand SOPs, and service desk processes.
Coordinate and support technical delivery of on‑site client projects.

2. Client Engagement & Technology Planning

Act as a senior operational contact for key clients.
Lead customer service reviews with clear reporting, actions, and follow‑up.
Support clients with technology planning, roadmaps, and alignment to business goals.
Manage customer escalations professionally, ensuring root causes are addressed and long‑term improvements implemented.

3. Team Leadership & People Management

Direct line management of service desk / field service staff.
Recruit, onboard, and develop team members in line with our growth strategy.
Conduct regular 1‑to‑1s, appraisals, and development reviews.
Create and maintain personal development plans for all team members.
Build a culture of accountability, engagement, and customer‑first thinking.

4. Technical

Provide technical oversight on system configurations & deployments.
Act as a 2nd / 3rd line resource for clients and technical staff.
Assist in the development of the companies product portfolio
Provide remote & on-site assistance for projects / installations when required.

5. Team Integration & Alignment

Unite and strengthen service teams following recent business expansion and acquisitions.
Lead the integration of people, processes, and operational standards across multiple teams.
Define and embed a single operating model for service delivery across E2TS.
Set clear expectations for service quality, communication, documentation, and performance.
Oversee training programmes to close capability gaps and upskill the team.

6. Communication & Stakeholder Engagement

Represent service teams in internal leadership and operational meetings.
Provide concise reporting on service performance, risks, and improvement plans.
Liaise with vendors and third parties for escalations, service coordination, and project support.

Requirements

Minimum 5 years’ experience in IT service delivery leadership or management.
Experience within a Managed Service Provider environment.
Proven ability to lead, motivate, and develop multi‑disciplinary technical teams.
Strong client engagement and stakeholder management experience.
Experience running service reviews and managing customer expectations.
Solid understanding of ITIL fundamentals and service management best practice.
Highly organised with excellent written and verbal communication skills.
Strong technical grounding across infrastructure, Microsoft 365, Azure, networking, telephony & Communications, cyber security, and business continuity.

Desirable Skills & Experience

Experience as an IT Service Manager in an MSP
Familiarity with tools such as Atera and Datto.
Formal leadership or management training.
Broad technical skill set across modern IT environments.
ITIL Practitioner certification.
Knowledge of the following vendors is desirable but not essential: ESET, Ubiquiti, Teltonika, Cisco, Lenovo

Pay: £35,000.00-£42,000.00 per year

Benefits:

Casual dress
Company pension
Free parking
On-site parking

Experience:

IT Service Delivery Manager: 5 years (required)

Work Location: In person

Quick apply

Refine Your Search

technical manager jobs in hinckley

IT Service Delivery Manager

Technical Account Manager

Quality & Technical Manager

Cleaning Operations Manager

Group IT Manager

Delivery Coordinator

Yard Technician

Technical Manager

Contracts Manager

Senior Technical Production Manager

Production Controller (Publishing Project Manager)

IT Support Manager

Technical Accounting Manager

Senior Technical Production Manager

Technical Manager

SHEQ Technical Compliance Manager

Technical Delivery Manager

Regional Technical Manager

Resource and Workflow Manager

Technical Change Manager

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