Customer service coordinator Work, Jobs in Holywell, Fln (with Salaries)

Customer Quality and Compliance Coordinator
Pinnacle Group —Liverpool
- £26,227.50 a year
- Full-time
- Customer service
- Microsoft Office
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Salon Coordinator
Rosser Hairdressing —Liverpool
- £23,998 - £26,767 a year
- Full-time
- Microsoft Excel
- Sales
- Customer service
- Free parking
- Employee discount
Quick apply
Customer Support Coordinator
Boolean Inc. —Liverpool
- £2,350 - £3,100 a month
- Full-time
- Customer service
- Microsoft Office
- In-person
Quick apply
3d
Service Coordinator
Master Grill —Wallasey
- From £13 an hour
- Full-time
- Analysis skills
- Data entry
- Typing
Quick apply
2d
Sales Support Coordinator
CMA CGM —Liverpool
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Sales
- Annual leave
- Employee assistance programme
10d
Sales Co-ordinator
SIG Roofing —Liverpool
- Sales
- Customer service
- IT
- Employee discount
12d
Client Services Coordinator - Mandarin Speaking
Alfred H Knight Group —Liverpool
- Full-time
- Hybrid work
- Google Suite
- Customer service
- Microsoft Office
- Employee assistance programme
Quick apply
Sales Co-ordinator (office based)
OPENLANE Europe —Chester
- Microsoft Excel
- Sales
- Customer service
Quick apply
11d
Contracts, Systems and Administration Coordinator (maternity cover)
Liverpool School of Tropical Medicine —Liverpool
- £33,951 - £38,784 a year
- Hybrid work
- Administrative experience
- Organisational skills
- Contracts
- Annual leave
12d
Technical Engineering Coordinator
Flogas Britain Limited —Knowsley
- £14.20 an hour
- Hybrid work
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
5d
Customer Support Coordinator
Clearway Group —Runcorn
- £27,500 a year
- Full-time
- Communication skills
Quick apply
Part-Time Property Operations Coordinator
TKP-Maintenance —Liverpool
- £18,000.00 - £24,623.56 a year
- Part-time
- CRM software
- Administrative experience
- Data entry
- Free parking
Quick apply
12d
Sales Operations Coordinator (Temp)
KVH Industries, Inc. —Liverpool
- Temporary
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
4d
Dental Treatment Coordinator/administrative Assistant
MouthMatters —Chester
- From £26,350 a year
- Full-time
- Sales
- Customer service
- In-person
- Annual leave
Quick apply
2d

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Salon Coordinator
Rosser Hairdressing —Liverpool
Assist with retail sales ,product recommendations and after care sales. Monitor rebooking rates, retail performance, no-shows and client retention.
£23,998 - £26,767 a year
Quick apply
Library and Academic Skills Coordinator
Coleg Cambria —Deeside
This includes access to tailored Welsh language training plans as well as incentive payments for bilingual delivery and services.
£36,981 - £39,442 a year

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customer service coordinator jobs near holywell, fln

Customer Quality and Compliance Coordinator

Pinnacle Group -
Liverpool

Quick apply

Job details

Full-time
£26,227.50 a year

Benefits

Additional leave
Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount
Sick pay

Qualifications

Customer service
Microsoft Office
Communication skills

Full job description

Job Introduction

Pinnacle Group are looking to recruit a Customer Quality and Compliance Coordinator to support a customer-first culture, creating operational resilience through service delivery enhancements and data consolidation. In this role, you will focus on monitoring and improving the quality of customer interactions, overseeing compliance with housing allocation, repairs, and maintenance processes, and ensuring accurate, actionable data analysis supports continuous improvement.

Pinnacle Service Families manages 49,000 military family homes across the UK – one of the largest and most significant contracts within Pinnacle Group. Delivered on behalf of the Defence Infrastructure Organisation (DIO), part of the Ministry of Defence, our work supports service families by providing well-managed services and advocating for their needs in everything we do.
This is a full-time, hybrid role with a requirement of 3 days in the office each week. The working hours are 8AM-4.30PM.

Who We Are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.

We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who We’re Looking For

We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key responsibilities:

Monitor and evaluate customer interactions (calls, emails, CRM data) to ensure accuracy, professionalism, empathy, and compliance with service standards.
Identify areas for service improvement, and feedback to line managers as appropriate to support continuous improvement across NSC teams.
Ensure call centre operations comply with MOD contract requirements, housing regulations, data protection legislation (GDPR), and internal policies.
Support on internal and external audits of processes related to housing allocations, repairs, and maintenance reporting.
Collect, analyse, and interpret operational data (call quality scores, turnaround times, repair completion rates, complaints, etc.).
Provide regular quality and compliance reports to Quality, Assurance and Compliance Manager.
Identify performance trends, risks, and opportunities for operational improvement and make suggestions.

Key requirements:

Excellent communication skills and telephone manner.
Proficient in Microsoft Office applications and case management/CRM systems.
Knowledge of property management and housing legislation.
Experience in customer service or a client-facing position.

Our Offer

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.

We welcome applications from all backgrounds – particularly from those who represent the communities we serve including ex-armed forces personnel and their families.

As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.

Maternity/paternity packages
Flexible Working Arrangements
Life Assurance
Enhanced Pension Scheme
Additional Annual Leave
Private Medical Insurance
Cycle to Work Scheme
Employee Assistance Programme
Retail Discounts
Childcare Assistance
Season Ticket Loans
Sick Pay Schemes
Personal Development Plans

Quick apply

Refine Your Search

customer service coordinator jobs in holywell, fln

Customer Quality and Compliance Coordinator

Salon Coordinator

Customer Support Coordinator

Service Coordinator

Sales Support Coordinator

Sales Co-ordinator

Client Services Coordinator - Mandarin Speaking

Sales Co-ordinator (office based)

Contracts, Systems and Administration Coordinator (maternity cover)

Technical Engineering Coordinator

Customer Support Coordinator

Part-Time Property Operations Coordinator

Sales Operations Coordinator (Temp)

Dental Treatment Coordinator/administrative Assistant

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