Customer support & client services occupations Work, Jobs in Hook Norton, Oxf (with Salaries)

Customer Support Advisor - Validations
Hellios Information Limited —Oxford
- £26,250 - £27,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Computer literacy
- Free parking
- Work from home
Quick apply
11d
Customer Experience Manager
Ace Grading —Banbury
- £35,000 - £42,000 a year
- Full-time
- Management
- English
- In-person
Quick apply
7d
Administrator (Key Accounts)
Drain Doctor —Brackley
- £26,500 - £27,500 a year
- Full-time
- CRM software
- Computer literacy
- Microsoft Office
- Free parking
- Life insurance
Quick apply
Customer Service Representative
Care Check Ltd —Evesham
- From £25,000 a year
- Full-time
- Customer service
- English
- QuickBooks
- Free parking
Quick apply
3d
Customer Excellence co-ordinator
NGRE LTD —Witney
- £30,000 - £38,000 a year
- Full-time
- CRM software
- Customer service
- Travel
- Free parking
- Annual leave
Quick apply
2d
Delivery Station Liaison Agent
Amazon UK Services Ltd. —Banbury
- Full-time
- Customer service
- English
- Administrative experience
Customer Services Specialist
Abbott Laboratories —Abingdon
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Administrative experience
Customer Service Advisor
Astor Bannerman (Medical) —Cheltenham
- £26,000 - £27,000 a year
- Full-time
- Salesforce
- Analysis skills
- Organisational skills
- Free parking
- Referral programme
Quick apply
3d
Trust Services Partner
NHSProfessionals —Oxford
- £26,000 a year
- Monday to Friday
- Hospital
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
7d
Key Accounts Manager
Drain Doctor —Brackley
- £44,000 - £46,000 a year
- Full-time
- Customer service
- Microsoft Office
- IT
- Free parking
- Life insurance
Quick apply
Project Support Officer
The Smallpeice Trust —Leamington Spa
- £29,580 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Sales
- Work from home
- Life insurance
Quick apply
17h
Customer Care Coordinator
Public Library of Science —Oxford
- £24,000 - £26,000 a year
- Remote
- CRM software
- Customer service
- Salesforce
Customer Services Executive
Robert Welch Designs —Evesham
- Overtime
- Hybrid work
- Microsoft Outlook
- Customer service
- English
- Free parking
- Work from home
Quick apply
2d
Customer Service Specialist - UK
Seco Tools —Alcester
- Full-time
- Administrative experience
1d
Customer Service Specialist - UK
SECO —Alcester
- Full-time
- Administrative experience
2d
Service Coordinator
Clover Technical Services —Daventry
- £26,000 - £30,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Life insurance
Quick apply
9d
Customer Experience Coordinator
Green Retreats —Aylesbury
- £28,000 a year
- Part-time
- Customer service
- Salesforce
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
4d
Customer Service Specialist
Abbott Laboratories —Abingdon
- Full-time
- Salesforce
- Communication skills
Customer Services Executive - weekend
Robert Welch Designs —Evesham
- Overtime
- Microsoft Outlook
- Customer service
- Travel
- Work from home
- Employee discount
Quick apply
2d
Customer Services Assistant
Gigaclear —Abingdon
- £26,000 - £26,500 a year
- Weekend availability
- Hospitality
- School
- Employee assistance programme
Quick apply
3d

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customer support & client services occupations jobs near hook norton, oxf

Customer Support Advisor - Validations

Hellios Information Limited -
Oxford

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Job details

Permanent | Full-time
£26,250 - £27,000 a year
11 days ago

Benefits

Free parking
Company pension
Work from home
Company events
Paid volunteer time
Bereavement leave
Enhanced paternity leave
Referral programme
Sick pay
On-site parking

Qualifications

Microsoft Excel
Customer service
Computer literacy
Data analysis skills
Business processes
Microsoft Office
Data management
Organisational skills
Communication skills
Time management

Full job description

Customer Support Advisor – Validations

Job title: Customer Support Advisor - Validations

Location: Kemp House, Chawley Park, Cumnor Hill, Oxford OX2 9PH

Reporting to: Team Leader

Job summary:

To provide excellent customer service in our Validations team. Explaining the benefits and processes associated with our service as well as handling enquiries and issues through first line support.

Key responsibilities

Build a rapport and strong relationship with customers by offering support and advice throughout the validation process.
Validate information received from online questionnaires with close attention to detail, and with reference to standard processes, guidelines, and procedures.
Verifying various financial documentation, certifications and insurance policies, making sure that it is accurate, reliable, and coherent with company records and policies.
Making 10-15 outbound calls a day to help guide customers through validation queries.
Assisting with general inbound phone cover to help with customer support.
Accurately log and update customer records on the status of their questionnaires using internal CRM application.
Proficient user of validation process within our business system.
Identify ways in which processes and procedures can be streamlined and made more efficient.
Active participation in team meetings to share and exchange information.
Consistently meet or exceed personal targets.
Escalate customer issues to the Team Leader or Service Delivery team.

General

Work together as part of the Operations team to ensure overall KPIs and process deliverables are consistently achieved.
Be pro-active at all times and ‘go the extra mile’ to uphold a first class customer experience.
Ad hoc tasks assigned from time to time by the Team Leader to meet the needs of the business

Key requirements

You’ll ideally have:

Knowledge and experience

Previous experience in a customer service environment
Working knowledge of data management and data analysis
Demonstrable experience of process improvement
Proven track record of working to deadlines and targets
Customer contact through inbound and high volume of outbound calls
Ability to adapt to the needs of a growing business

Qualifications and skills

Highest accuracy and attention to detail
Strong organisational and time management skills
Detailed working knowledge of Excel to Intermediate or Advanced level
Good knowledge of other MS Office applications
Articulate with a confident telephone manner
Strong communicator, both written and verbal, with good interpersonal skills
Commitment to provide excellent customer service at all times
Flexible in approach

Desirable

Education to degree level (or equivalent)

Salary and remuneration

This post will attract a competitive salary and our benefits include:

· Blended working

· 25 days holiday

· Contributory pension scheme

· Paid compassionate leave

· Free car parking

· Flexi Friday scheme

· Refer a Friend scheme (applicable to some posts)

· Varied programme of social events

Further information

The Operations team deliver our core business to the highest quality and through first class customer service. All postholders should be computer literate with a good working knowledge of MS Office especially Excel. Extensive training will be given on specific applications.

The postholder will be required to work Monday to Friday, 37.5 hours per week.

There may be opportunities for the postholder to progress their career to a Senior Customer Support Advisor or to look at specialist operational roles or a role in account management.

The Company’s policy on blended working currently requires the postholder to work a minimum of two days per week in the office and this policy may be reviewed from time to time.

The Company

Hellios is a leading supplier information and risk management company operating in the financial services and defence industry. Established with the primary objective to benefit major blue-chip companies and their suppliers. Hellios provides a single streamlined approach by sharing data across an industry community in areas including modern slavery, cyber security and GDPR.

Since its inception as a startup in 2012, Hellios has experienced rapid growth, expanding to over 120 employees and establishing offices across the UK, The Netherlands, Spain, and Ireland. The Company is continuing to grow quickly, and a key part of this role is to prepare the Company for further growth.

At Hellios, we are guided by an ethos centred on delivering unparalleled service quality and innovative technology. Our commitment rests upon nurturing enduring, sustainable relationships with both our buyer and supplier clientele. To delve deeper into Hellios' core values shaping the culture embraced by our team, partners, and our customer-centric approach, please visit our website at Hellios.com.

Job Types: Full-time, Permanent

Pay: £26,250.00-£27,000.00 per year

Benefits:

Bereavement leave
Company events
Company pension
Enhanced paternity leave
Free parking
On-site parking
Paid volunteer time
Referral programme
Sick pay
Work from home

Ability to commute/relocate:

Oxford OX2 9PH: reliably commute or plan to relocate before starting work (preferred)

Work authorisation:

United Kingdom (required)

Location:

Oxford OX2 9PH (preferred)

Work Location: Hybrid remote in Oxford OX2 9PH

Quick apply

Refine Your Search

customer support & client services occupations jobs in hook norton, oxf

Customer Support Advisor - Validations

Customer Experience Manager

Administrator (Key Accounts)

Customer Service Representative

Customer Excellence co-ordinator

Delivery Station Liaison Agent

Customer Services Specialist

Customer Service Advisor

Trust Services Partner

Key Accounts Manager

Project Support Officer

Customer Care Coordinator

Customer Services Executive

Customer Service Specialist - UK

Customer Service Specialist - UK

Service Coordinator

Customer Experience Coordinator

Customer Service Specialist

Customer Services Executive - weekend

Customer Services Assistant

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