Customer experience manager Work, Jobs in Horfield, Bst (with Salaries)

Front of House Manager
RPG —Bristol
- £32,000 - £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
4d
Customer Experience Manager
Zellis —Bristol
- Hybrid work
- Data analysis skills
- Analysis skills
- Communication skills
- Annual leave
Operations Manager
Protos —Berkeley
- £42,000 - £48,000 a year
- Full-time
- Management
- Leadership
- Marketing
- Free parking
- Health & wellbeing programme
Quick apply
13d
FOH Supervisor
FED —Bristol
- £13.00 - £13.75 an hour
- Part-time
- Sales
- Customer service
- Organisational skills
- Employee discount
Quick apply
Assistant Manager
OMG Clubs —Bristol
- Up to £32,500 a year
- Full-time
- Customer service
- In-person
- Leadership
- Employee discount
Quick apply
Customer Liaison Manager
Keepmoat Homes —Bristol
- Full-time
- Customer service
- Employee assistance programme
- Employee discount
Warehouse Administrator
Farmfoods —Bristol
- £15.07 - £17.59 an hour
- Full-time
- Employee discount
Quick apply
14d
Customer Service Representative - Bristol
Diligenta —Bristol
- £24,570 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
Head of Product - Dairy
YeoValley —Blagdon
- Up to £90,000 a year
- Monday to Friday
- Hybrid work
Quick apply
13d
General Manager Stradivarius
INDITEX —Bristol
- Full-time
- Employee discount
Quick apply
Activities Manager
David Lloyd Clubs —Bristol
- Communication skills
- Employee discount
Head of Operations
ASDAN —Bristol
- £47,500 - £54,750 a year
- Full-time
- Hybrid work
- Management
- Supervising experience
- In-person
- Sick pay
Quick apply
5d
Crematorium Manager
WesterleighGroup —Trowbridge
- £42,000 - £52,000 a year
- Weekend availability
- Management
- Travel
- IT
- Free parking
- Employee discount
13d
Front of House Manager
Dorothys Diner Take Out —Bristol
- Up to £28,000 a year
- Full-time
- Hospitality
- Customer service
- Supervising experience
- Employee discount
Quick apply
7d
Customer Experience Manager
Sainsbury's —Bristol
- From £32,700 a year
- Management
- Leadership
- Employee discount
2d
Assistant Manager
Salt & Malt (Wapping Wharf) —Bristol
- From £30,000 a year
- 8 hour shift
- Hospitality
- Restaurant management
- Microsoft Office
- Employee discount
Quick apply
Business Development Executive
Kidwells Solicitors —Bristol
- From £26,500 a year
- Full-time
- Sales
- Microsoft Office
- IT
- Free parking
Quick apply
7d
Store Assistant
Toolstation —Bristol
- £12.87 an hour
- Part-time
- Employee discount
10h
Night Supervisor
Dalata —Bristol
- Part-time
- Hotel
- Organisational skills
- Front desk
- Employee assistance programme
Quick apply
New Business Manager
Brakes —Bristol
- Up to £48,000 a year
- Full-time
- Microsoft Powerpoint
- Communication skills
- Negotiation
- Employee discount

I want to receive the latest job alerts for customer experience manager in horfield, bst

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Front of House Manager

RPG
Bristol

Quick apply

Job details

Full-time
£32,000 - £35,000 a year
4 days ago

Benefits

Cycle to work scheme
Company pension
On-site parking

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Management
Sales
Customer service
First aid
Organisational skills
IT
Construction
Leadership
Communication skills
Time management

Full job description

At RPG, we don’t just build and manage bricks and mortar, we build communities. We make space for people to flourish and businesses to develop, we want to provide the perfect place for businesses to thrive.

The Front of House Manager role is integral to ensuring that a first-class experience is provided to our tenants and their visitors by building strong, long-lasting partnerships.This role would suit an immaculately presented, professional and highly organised individual, who has had previous Front of House Management experience and a friendly presence. They must be willing to go that extra mile for tenants and visitors and thrive in creating a memorable customer service experience.

This diverse role requires the management of a range of services including the provision of event management, community place making, and the support of building amenities such as the Gym and breakout space.  This role is a unique opportunity for an enterprising individual who wishes to deliver an unforgettable service, have a long-lasting career and the opportunity to create something amazing.

Key Responsibilities

Deliver a first-class customer experience to all tenants and visitors. 
Build and maintain excellent tenant relationships, staying informed of their needs and implementing improvements where necessary. 
Collaborate with RPG’s Customer Experience Team to deliver the  LIFE  experience on site. 
Ensure the Life by RPG  app is regularly updated with the latest building events and other relevant site content. 
Work with local partners to secure discounts and activity listings, creating the best possible tenant experience.  
Develop and sustain strong relationships with The Quorum partners, including gym providers, to deliver outstanding services and benefits for tenants. 
Review and maintain the Building Operations Manual to ensure it remains current and accurate. 
Ensure adherence to all front-of-house administrative policies and procedures. 
Always maintain consistent reception coverage. 
Participate in the presentation team, confidently showcasing the workspace, building features, and local area to prospective tenants. 
Take responsibility for maintaining “viewing-ready” spaces and ensuring the overall presentation of the building meets high standards. 
Maintain in-depth knowledge of the building’s construction, systems, services, and front-of-house operations, including fire, security, and plant equipment. 
Ensure the safety of all contractors, tenants, and visitors, maintaining full compliance with Health & Safety and statutory regulations. 
Report faults and incidents via the Vantify Facilities Management Helpdesk and manage issues through to resolution. 
Provide ongoing support to the Facilities Management and Investment Management teams. 
Be a motivational and inspiring leader, recommending and leading initiatives, and gathering feedback that would further improve the service at The Quorum.
Liaison with tenants and FM team regarding move-in and move-out requirements, tenant fit-out or alterations and any other ongoing tenant issues & matters
Evaluating the performance of service providers and carrying out regular contractor review meetings to discuss improvements.
Complete monthly Vantify audits and review any actions noted during your inspections and ensure all compliance items are up to date and documented.
Competent to manage planned and unplanned evacuations, always remaining calm and professional.
To gain an understanding and assist in the creation and maintenance of the Service Charge Budget.

Key Skills and Personal Attributes

Highly presentable and professional in appearance and manner. 
Strong IT skills, including proficiency in Microsoft Word, Excel, and Outlook. 
Fully customer service–driven, with a genuine willingness to understand and meet the needs of both internal and external clients to build and maintain positive relationships. 
Excellent communication skills, both written and verbal. 
Strong workflow management, with effective organisational and time management skills and the ability to prioritise tasks efficiently. 
Act as a confident ambassador for RPG and the The Quorum brand. 
Demonstrate a strong commitment to excellence; takes initiative, adapts positively to change, and proactively seeks solutions to challenges. Focused on delivering high-quality work and motivated to continue learning and improving 
To ensure inspections are undertaken as directed by the RPG Facilities Management team
To have input and keep up to date the facilities team emergency and out-of-hours cover for those premises under your management, in conjunction with the RPG 24/7 help desk and database as central contact point

Requirements

IOSH Qualified (preferred)
First Aid at Work (preferred)
Exceptional customer service skills. 
Proven experience in a similar role. 
Excellent communication skills, both written and verbal. 
Strong IT proficiency. 
Collaborative team player with a flexible and adaptable approach. 
Experience in event organisation and implementation preferable
Experience in People Management and Leadership
Team player with the ability to be flexible
Sales experience would be an advantage
Experience with managing budgets
Awareness of Health & Safety standards and procedures

Job Type: Full-time

Pay: £32,000.00-£35,000.00 per year

Benefits:

Company pension
Cycle to work scheme
On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer experience manager jobs in horfield, bst

Front of House Manager

Customer Experience Manager

Operations Manager

FOH Supervisor

Assistant Manager

Customer Liaison Manager

Warehouse Administrator

Customer Service Representative - Bristol

Head of Product - Dairy

General Manager Stradivarius

Activities Manager

Head of Operations

Crematorium Manager

Front of House Manager

Customer Experience Manager

Assistant Manager

Business Development Executive

Store Assistant

Night Supervisor

New Business Manager

I want to receive the latest job alerts for customer experience manager in horfield, bst

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected