Logistics manager Work, Jobs in Horsham, Wsx (with Salaries)

Customer Service Manager
Lumina Rose Consulting —Woking
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Free parking
Quick apply
3d
Senior Customer Success Manager
KILLSTAR —Brighton
- £54,000 - £57,000 a year
- Full-time
- Hybrid work
- Communication skills
- Employee assistance programme
Head of Inventory and Logistics
Ancient + Brave —Lewes
- Full-time
- ERP systems
- Team management
- Communication skills
- Employee assistance programme
- Employee discount
Senior Supply Chain Manager
Pyroban Limited —Shoreham by Sea
- £60,000 - £70,000 a year
- Full-time
- Management
- ERP systems
- Travel
- Free parking
- Employee assistance programme
Quick apply
1d
Transport & Logistics Manager
Exsportise Summer Schools —Haywards Heath
- Full-time
- School
Head of Central Logistics
Nomad Foods —Woking
- Full-time
- Leadership
8d
Logistics Manager
Rideout Agricultural Ltd —Heathfield
- £40,000 a year
- Full-time
- Analysis skills
- In-person
- Leadership
Quick apply
9d
Supply Chain Manager
Parafix —Lancing
- £45,000 - £50,000 a year
- Full-time
- Analysis skills
- In-person
- Free parking
- Life insurance
Quick apply
9d
Operations Manager - Guildford
DPD Group UK —Guildford
- Weekend availability
- Warehouse experience
- Communication skills
- Free parking
Quick apply
Logistics & Warehouse Manager
APS Sussex —Hove
- £30,000 - £36,000 a year
- Full-time
- Supervising experience
- Driving
- Organisational skills
- Free parking
Quick apply
Supply Chain Manager
Pyroban —Shoreham by Sea
- £60,000 - £65,000 a year
- Continuous improvement
- Leadership
- Employee assistance programme
Service Logistics Manager
Rapiscan —Salfords
- Microsoft Excel
- Microsoft Outlook
- ERP systems
Warehouse Team Leader - Nights
World Duty Free Group —Gatwick Airport
- Full-time
- Supervising experience
- Warehouse experience
- Communication skills
Quick apply
Supply Chain & Procurement Lead
Universal Quantum —Haywards Heath
- Full-time
- Hybrid work
- Negotiation
- Annual leave
- Flexible schedule
Quick apply
Senior Event Partnerships Operations Manager
William Reed Ltd —Gatwick Airport
- Full-time
- Hybrid work
- Hospitality
- Travel
- IT
- Annual leave
- Employee assistance programme
Quick apply
Operations Manager - Collections
The Recycling Partnership Ltd —Crawley
- From £35,000 a year
- Full-time
- In-person
- Leadership
- Communication skills
- Free parking
Quick apply
7d
Service Logistics Manager
OSI Systems, Inc. —Salfords
- Full-time
- Microsoft Excel
- Microsoft Outlook
- ERP systems
Transport Logistics Lead
Flex LTD —Castle
- Full-time
- Microsoft Office
- Analysis skills
- IT
- Annual leave
- Employee assistance programme
Group Logistics Finance Manager
Nomad Foods —Woking
- Analysis skills
- Presentation skills
- Bachelor's degree
7d
Warehouse Manager
DHL —Sutton
- £40,000 a year
- Monday to Friday
- Warehouse experience
9d

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Customer Service Manager

Lumina Rose Consulting
Woking

Quick apply

Job details

Permanent | Full-time
£40,000 - £60,000 a year
3 days ago

Benefits

Free parking
Private medical insurance
On-site parking

Qualifications

Management
Logistics
English
Supervising experience
Project management
Communication skills

Full job description

Role Overview

My client is seeking a Customer Service Manager to join a quiet, considered homeware brand. Reporting into senior leadership, you will lead and professionalise the customer service function, embedding a leadership culture, strengthening foundations across people, process and systems, and delivering excellent customer experiences that reflect our brand. This is a senior hire responsible for day‑to‑day business management activities and for driving the strategic changes needed as the business scales.

Hybrid, with some onsite presence (~3 days per week)

Key Responsibilities

Lead and manage the customer service team and any PAs/administrative resources; ensure roles, responsibilities and execution are clear and effective.
Drive business management activities across customer service: operational governance, leadership structure, and decision frameworks that support consistent delivery.
Shape and implement organisational design and leadership culture for the customer function; advise and work with senior leaders on structure, accountabilities and resource planning.
Provide strategic support: translate leadership priorities into clear programmes of work and ensure timely execution and delivery.
Project and resource planning: scope, prioritise and track projects and cross‑functional initiatives affecting customer outcomes.
Budget tracking and financial oversight for the customer service area; ensure efficient use of resource and deliver against agreed budgets.
Oversee third‑party relationships and supplier performance where applicable (logistics, contact centre vendors, etc.).
Ensure operational delivery against service expectations (response times, resolution SLAs, proactive comms) and drive continuous improvement.
Monitor customer feedback and performance data; use insights to reduce repeat contacts, refunds and complaints and to inform product, packaging and operations teams (e.g., damage‑on‑arrival, installation queries).
Ensure the PA(s) and support staff are delivering required tasks, and provide coaching and development to frontline and management staff.

Experience & Skills Required

Significant experience at consultant / senior manager / MD / Head of function level, ideally with advisory consultancy or PMO background; proven experience advising on organisational design and operations.
Experience working with multinationals or scaling retailers, and familiarity with the interplay between operations, finance and customer systems/data flows.
Demonstrable track record of driving operational change, creating governance, and delivering against KPIs in a customer‑facing environment.
Strong programme and project management skills: resource planning, budget control, prioritisation and delivery focus.
Commercially minded with experience reducing cost‑to‑serve through self‑serve, process improvements and root‑cause fixes.
Excellent stakeholder management and communication skills; ability to work with senior leaders and across Product, Ops, Logistics and Finance.
Experience of establishing and monitoring meaningful performance metrics and translating them into actions.
Previous experience in furniture, homeware or a related retail sector is highly desirable but not essential.

What's on offer

A senior role within a thoughtful, growing brand with a clear, design‑led ethos.
Opportunity to shape a customer function and leadership structure at a pivotal stage of growth.

Pay: £40,000.00-£60,000.00 per year

Benefits:

Free parking
On-site parking
Private medical insurance

Work Location: Hybrid remote in Woking GU21 4XS

Quick apply

Refine Your Search

logistics manager jobs in horsham, wsx

Customer Service Manager

Senior Customer Success Manager

Head of Inventory and Logistics

Senior Supply Chain Manager

Transport & Logistics Manager

Head of Central Logistics

Logistics Manager

Supply Chain Manager

Operations Manager - Guildford

Logistics & Warehouse Manager

Supply Chain Manager

Service Logistics Manager

Warehouse Team Leader - Nights

Supply Chain & Procurement Lead

Senior Event Partnerships Operations Manager

Operations Manager - Collections

Service Logistics Manager

Transport Logistics Lead

Group Logistics Finance Manager

Warehouse Manager

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