Service delivery manager Work, Jobs in Houghton Le Spring, Twr (with Salaries)

Office Facilities Manager
Arriva UK Bus Limited —Sunderland
- Hybrid work
- Management
- Customer service
- Maintenance
Quick apply
14d
Postperson with Driving
Royal Mail Group —Chester-le-Street
- Overtime
UKB National Facilities Manager
Arriva UK Bus Limited —Sunderland
- Hybrid work
- Maintenance
- Continuous improvement
- Organisational skills
Quick apply
14d
Regional Field Service Manager - North East
YouFibre —Durham
- £40,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- In-person
- Employee assistance programme
- Employee discount
Quick apply
7d
Agile Delivery Manager
Vertu Motors —Gateshead
- £50,000 a year
- Full-time
- Hybrid work
- Mentoring
- Agile
- Leadership
Quick apply
Head of Credit and Collections
Wave Utilities —Durham
- £70,667 - £84,002 a year
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Free parking
- Employee assistance programme
Quick apply
13d
VacancyTitle: Fleet Strategy and Operations Manager
Northumbrian Water/Essex & Suffolk Water —Durham
- £75,000 a year
- Full-time
- Hybrid work
- IT
- Annual leave
- Employee assistance programme
5d
Support Worker Days (Project based)
Oasis Community Housing —Houghton le Spring
- £25,877.80 a year
- Full-time
- Microsoft Office
- IT
- Communication skills
- Free parking
- Sick pay
Quick apply
Cluster Operations Manager
Unite Students —Durham
- Hospitality
- Leadership
- Annual leave
- Employee assistance programme
13d
Department Manager
Durham University —Durham
- £47,389 - £56,535 a year
- Full-time
- Doctoral degree
- Administrative experience
- Project management
- Annual leave
- Employee assistance programme
Postal Delivery Driver
Royal Mail Group —South Shields
- Overtime
13d
Assistant Manager
Wickes —Durham
- Full-time
- Travel
- Leadership
- Communication skills
- Employee discount
Dispenser
Boots —South Hetton
- £16 an hour
- Full-time
- Travel
- IT
- Employee assistance programme
- Employee discount
11d
Office Administrator
Alliance Tools Limited —Sunderland
- £26,000 - £32,000 a year
- Full-time
- Microsoft Office
- Supervising experience
- Project management
- Free parking
- Annual leave
Quick apply
19h
VacancyTitle: Project Manager (Integrated Delivery Services)
Northumbrian Water/Essex & Suffolk Water —Washington
- £52,870 - £62,200 a year
- Full-time
- Hybrid work
- Project management
- Construction experience
- Communication skills
- Annual leave
- Employee assistance programme
12d
Operations Manager
Aspens —Newcastle upon Tyne
- £50,000 a year
- Full-time
- Hospitality
- Computer skills
- Leadership
- Annual leave
Engagement Officer
Reed In Partnership —Newcastle upon Tyne
- £26,300 - £32,000 a year
- Full-time
- Sales
- Continuous improvement
- Travel
- Annual leave
- Flexible schedule
Senior Operations Manager
Transcare Solutions Limited —Sunderland
- Hybrid work
- Analysis skills
- Continuous improvement
- IT
Quick apply
11d
Community Safety Service Manager
Stockton-on-Tees Borough Council —Stockton-on-Tees
- £58,289 - £60,257 a year
- Presentation skills
- AI
- Annual leave
- Employee assistance programme
13d
Security Regional Operations Manager
ASEL —Newcastle upon Tyne
- Management
- Project management
- Communication skills
- Employee assistance programme

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Office Facilities Manager

Arriva UK Bus Limited -
Sunderland

Quick apply

Job details

14 days ago

Qualifications

Management
Customer service
Procurement
Facilities management
Maintenance
Microsoft Office
Administrative experience
Organisational skills
Front desk
Leadership
Communication skills

Full job description

Arriva is a leading European passenger transport partner, operating in 11 countries across the UK and Europe. With around 35,000 colleagues delivering more than 1.5 billion passenger journeys each year, we connect people and communities safely, reliably and sustainably. With strong roots dating back to 1938 and an ambitious growth and sustainability agenda, Arriva is focused on building a strong and sustainable future.

We are looking for an experienced and proactive Office Facilities Manager to lead the day-to-day facilities management operations across our UK office locations, with primary responsibility for our Doxford Park headquarters and support for our offices in London and Derby.

This is a varied and hands-on role responsible for creating and maintaining safe, compliant, efficient, and professional workplace environments for colleagues and visitors. You will oversee facilities operations, maintenance activities, contractor management, workplace projects, compliance, procurement, and office services, whilst ensuring the highest standards of customer service and workplace experience.

You will also provide leadership to our Office Services and Reception teams, ensuring consistent service delivery and professional front-of-house standards across all locations.

This role will be on a hybrid working basis, a minimum of 3 days per week in the Sunderland office, with the remainder focused on where you can best deliver for your colleagues while maintaining a healthy work-life balance.

What You'll Be Doing

As Facilities Manager, you will:

Manage the day-to-day operation of our Doxford office facilities and provide support across our London and Derby locations.
Coordinate planned and reactive maintenance activities, ensuring issues are resolved effectively and to agreed service levels.
Develop scopes of work, service specifications, and contractor requirements for facilities services, maintenance programmes, workplace improvements, and projects.
Lead contractor procurement activities, including tender reviews, supplier selection, and service agreement implementation.
Manage and monitor contractors and service providers, ensuring work is delivered safely, compliantly, and to the required quality standards.
Oversee key service providers including cleaning, waste management, security, maintenance, workplace services, and specialist contractors.
Support office refurbishments, workplace improvements, office moves, and space planning projects.
Ensure facilities operate safely and compliantly by supporting health and safety activities, contractor controls, risk management processes, and workplace inspections.
Promote a positive health and safety culture across the office estate.
Support sustainability and ESG initiatives, including utility monitoring, waste reduction, recycling improvements, and environmental reporting.
Maintain accurate compliance records, contractor documentation, service agreements, and workplace reporting.
Monitor facilities expenditure, raise purchase orders, review invoices, and support budget management activities.
Build strong relationships with internal stakeholders, landlords, contractors, and building management teams.
Lead and develop the Office Services and Reception teams, ensuring exceptional customer service and workplace support.
Collaborate closely with the National UK Bus Facilities Manager to deliver consistent facilities standards, governance processes, and operational improvements.

About You

You'll be a highly organised and customer-focused facilities professional with experience managing office environments and multiple stakeholders.

Essential Experience & Qualifications

Experience in Facilities Management, Workplace Management, Office Management, or a similar environment.
Experience managing contractors, suppliers, maintenance programmes, and workplace services.
Experience preparing service specifications, scopes of work, and supporting procurement or tender activities.
Good understanding of health and safety legislation, contractor management, and workplace compliance requirements.
Experience delivering workplace improvement projects, refurbishments, or office moves.
Proficiency in Microsoft Office applications and reporting tools.
IOSH qualification.

Desirable

Experience managing Reception, Office Services, or Administrative Support teams.

Skills & Attributes

You'll bring:

Strong organisational skills and the ability to manage multiple priorities across different locations.
Excellent communication and stakeholder management skills.
A proactive, practical, and solution-focused approach.
Confidence managing contractors, reviewing service delivery, and driving continuous improvement.
Commercial awareness, with the ability to identify cost-effective solutions and deliver value for money.
The ability to work independently whilst collaborating effectively with wider Facilities and Property teams.
Strong people management and leadership capabilities.
Attention to detail and a commitment to maintaining high workplace and compliance standards.

Why Join Us?

This is an exciting opportunity to play a key role in shaping and maintaining exceptional workplace environments across our UK office portfolio. You'll have the chance to influence workplace experience, drive operational excellence, and contribute to projects that make a real difference for colleagues and visitors alike.

The closing date for applications is Wednesday 15 July 2026. Arriva reserves the right to close this vacancy early.

Quick apply

Refine Your Search

service delivery manager jobs in houghton le spring, twr

Office Facilities Manager

Postperson with Driving

UKB National Facilities Manager

Regional Field Service Manager - North East

Agile Delivery Manager

Head of Credit and Collections

VacancyTitle: Fleet Strategy and Operations Manager

Support Worker Days (Project based)

Cluster Operations Manager

Department Manager

Postal Delivery Driver

Assistant Manager

Dispenser

Office Administrator

VacancyTitle: Project Manager (Integrated Delivery Services)

Operations Manager

Engagement Officer

Senior Operations Manager

Community Safety Service Manager

Security Regional Operations Manager

I want to receive the latest job alerts for service delivery manager in houghton le spring, twr

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