Retention manager Work, Jobs in Hove (with Salaries)

Head of Corporate Operations
Focus Group —Shoreham by Sea
- Up to £80,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Travel
Quick apply
People Engagement, OD & Leadership Advisor
East Sussex Healthcare NHS Trust —Eastbourne
- £39,959 - £48,117 a year
- Full-time
- Mentoring
- Recruiting
- Organisational skills
- Employee assistance programme
2d
SEO Manager
Artemis Marketing —Hassocks
- £30,000 - £45,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- In-person
- Free parking
- Annual leave
Quick apply
9d
Telesales Manager
Express Foodservice —Rustington
- £32,864 - £34,764 a year
- Full-time
- Food service experience
- Organisational skills
- In-person
Quick apply
11d
Sales and Client Relations Manager
Airport Facilities Maintenance Limited —Crawley
- £40,000 - £50,000 a year
- Full-time
- CRM software
- Sales
- Marketing
Quick apply
8d
Account Manager
Artemis Marketing —Hassocks
- £28,000 - £34,000 a year
- Full-time
- Hybrid work
- Computer literacy
- Business development
- Travel
- Free parking
- Annual leave
Quick apply
9d
Business Development Manager
Chopmart Limited —Eastbourne
- £38,500 - £65,200 a year
- Full-time
- Marketing
- In-person
- Business
- Flexitime
Quick apply
13d
Site Manager - The Globe Primary Academy
WSCC —Lancing
- £29,540 - £32,061 a year
- Full-time
- School
- Annual leave
- Employee assistance programme
5d
SEO Executive
Artemis Marketing —Hassocks
- £26,000 - £28,000 a year
- Full-time
- Hybrid work
- Writing skills
- English
- In-person
- Free parking
- Annual leave
Quick apply
9d
Senior HR Business Partner
Air Partner —Gatwick Airport
- £55,000 - £65,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Analysis skills
- Annual leave
- Employee assistance programme
Global Benefits Manager, EMEA & APAC
Ralliant —Brighton
- Hybrid work
- Management
- Analysis skills
- Project management
1d
Regional Performance Manager
OCS Group —Crawley
- Remote
- Continuous improvement
- Mentoring
- Contracts
Quick apply
Service Advisor - Harwoods Crawley Audi
Harwoods Group —Crawley
- £28,571 - £38,171 a year
- Overtime
- In-person
- Communication skills
- Mechanical knowledge
- Health & wellbeing programme
- Annual leave
Quick apply
10d
Revenue and Insights Manager
Worthing Theatres and Museum —Selden
- £26,702 - £28,334 a year
- Full-time
- Data analysis skills
- Analysis skills
- In-person
- Health & wellbeing programme
- Employee discount
Quick apply
5d
International Senior eCommerce Manager
Ancient + Brave —Lewes
- Full-time
- Spanish
- Analysis skills
- Leadership
- Employee assistance programme
- Employee discount
HR Advisor
Sparkle Daisy Clean Ltd —Brighton
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Human resources
- Recruiting
Quick apply
Apprentice Estate Agent
Jacobs Steel —Hove
- £8 an hour
- Full-time
- Sales
- Customer service
- Organisational skills
Quick apply
10d
Public and Personal Safety Team Leader
Sussex Police —Lewes
- £41,487 - £45,765 a year
- Full-time
- Writing skills
- Research
- Continuous improvement
- Annual leave
- Employee discount
Studio Manager
One City —Hove
- £28,000 - £30,000 a year
- Weekend availability
- Hospitality
- Recruiting
- Cleaning
- Employee discount
Quick apply
Site Manager
The Globe Primary Academy —Lancing
- £29,540 - £32,061 a year
- School
- Annual leave
- Employee assistance programme

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retention manager jobs near hove

Head of Corporate Operations

Focus Group -
Shoreham by Sea

Quick apply

Job details

Full-time
Up to £80,000 a year

Qualifications

Technical project or programme management experience
Customer relationship building
Client onboarding
Management
Operations management
Stakeholder collaboration
Client engagement
Customer service
Stakeholder liaison
Stakeholder coordination
Client services
Customer relationship management
Risk management
Operational strategy development
Contracts
Leadership
Communication skills
Pre-sales
Operations leadership experience
Stakeholder management

Full job description

Head of Corporate Operations

Location: Hybrid – regular travel to Focus Group offices and customer sites as required
Department: Operations
Reporting to: Technical Director

UK • Remote - Up to £80k (Dependent on experience) + benefits

(Internal job level: Senior Manager / Head Of)

About Focus Group

Focus Group is one of the UK's leading providers of IT, Telecoms, Connectivity, Cyber Security and Cloud solutions. As we continue to grow our Corporate customer base, we're looking for an experienced leader to join our Operations function and take ownership of some of our most strategic customer relationships and complex delivery programmes.

The Role

This is a highly visible leadership role, designed to bridge the gap between operational delivery teams and Focus Group's most complex customers.

As Head of Corporate Operations, you will act as the senior accountable owner across a portfolio of high-value corporate customers and strategic programmes. You'll provide executive-level relationship management, commercial oversight, and programme governance, ensuring our customers receive an exceptional experience while enabling successful delivery across multiple operational functions.

Working closely with the Technical Director, Corporate Director, Service Operations Director and Head of Service Delivery Management, you'll be responsible for leading at the highest level—removing blockers, managing risk, resolving escalations, and providing the strategic direction needed to drive successful outcomes for both our customers and the business.

What You'll Be Doing

Acting as the executive sponsor for a portfolio of Focus Group's most complex and strategically important customers
Building and maintaining trusted relationships with senior client stakeholders, including C-suite executives
Providing leadership and oversight across large-scale customer programmes and transformation initiatives
Managing senior-level escalations, commercial challenges, and customer expectations
Working alongside Account Directors and Service Delivery Managers to drive successful customer outcomes
Representing Focus Group at executive governance meetings, steering committees and strategic reviews
Supporting programme governance through effective risk management, issue resolution and executive reporting
Driving accountability across multiple operational functions, including Professional Services, Project Management, Service Delivery and Service Desk teams
Championing a consistent and exceptional customer experience across the full customer lifecycle
Monitoring customer satisfaction, retention, commercial performance and service risks across the corporate customer segment
Supporting major customer onboarding projects, acquisitions, service launches and wider transformation initiatives
Contributing to operational strategy and business planning as a member of the Operations leadership team
Supporting pre-sales activities, customer presentations, bids and tenders, helping shape successful solutions and delivery approaches

What We're Looking For

Significant experience in a senior client-facing leadership role within an MSP, technology services provider or systems integrator
Proven success managing complex, high-value corporate customer relationships
Experience engaging and influencing C-suite and executive-level stakeholders
Strong programme leadership experience across large, multi-workstream technology projects
A track record of balancing customer outcomes, delivery commitments and commercial objectives
Strong understanding of modern networking, cloud and managed technology services
Exceptional stakeholder management, communication and relationship-building skills
Commercially astute with experience of contracts, service credits and account growth
Comfortable leading through influence within a matrix organisation
Highly organised with a structured approach to governance, risk and programme delivery
Resilient, politically astute and confident managing difficult conversations and escalations
A collaborative leadership style with the ability to unite teams around a common goal

Why Focus Group?

Opportunity to influence some of Focus Group's largest and most strategic customer relationships
Join a growing, ambitious technology business with significant investment and momentum
Work alongside a high-performing senior leadership team
Play a pivotal role in shaping operational excellence and customer success
Competitive salary, bonus and benefits package
Excellent opportunities for professional growth and career development

Ready to make an impact?

If you're an experienced operational leader with a passion for customer success, programme delivery, and executive stakeholder management, we'd love to hear from you. Join Focus Group and help shape the future of our Corporate customer experience.

Quick apply

Refine Your Search

retention manager jobs in hove

Head of Corporate Operations

People Engagement, OD & Leadership Advisor

SEO Manager

Telesales Manager

Sales and Client Relations Manager

Account Manager

Business Development Manager

Site Manager - The Globe Primary Academy

SEO Executive

Senior HR Business Partner

Global Benefits Manager, EMEA & APAC

Regional Performance Manager

Service Advisor - Harwoods Crawley Audi

Revenue and Insights Manager

International Senior eCommerce Manager

HR Advisor

Apprentice Estate Agent

Public and Personal Safety Team Leader

Studio Manager

Site Manager

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