Service manager Work, Jobs in Hurworth, Dur (with Salaries)

Senior Customer Service Manager
Corporate Trade Supplies UK —Northallerton
- £45,000 - £50,000 a year
- Full-time
- CRM software
- Customer service
- ERP systems
Quick apply
1d
Safeguarding and Welfare Officer
Middlesbrough Football Club —Darlington
- From £12.81 an hour
- Weekend availability
- English
- Working with children
- Bachelor's degree
- Free parking
- Store discount
Quick apply
2d
Director of Quality, Compliance and Training (Care Homes)
Caring and Leading —Darlington
- Up to £70,000 a year
- Full-time
- Analysis skills
- Travel
- Leadership
- Free parking
- Employee assistance programme
Quick apply
13d
Restaurant Manager (North Yorkshire)
Middleton Lodge Estate —Richmond
- Up to £38,000 a year
- Full-time
- Hospitality
- Management
- Customer service
- Free parking
- Store discount
Quick apply
5d
Service Manager
The Avalon Group —Stockton-on-Tees
- £28,222.95 a year
- Full-time
- Management
- Supervising experience
- IT
- Employee discount
Quick apply
1d
Pub Manager
Fox & Hounds Neasham —Darlington
- £30,000 - £35,000 a year
- Full-time
- Serving
- Hospitality
- Bar
Quick apply
Restaurant Manager
Fox & Hounds Neasham —Darlington
- £30,000 - £35,000 a year
- Full-time
- Serving
- Hospitality
- Bar
Quick apply
Service Manager
Future Steps Consultancy —Thornaby on Tees
- £39,000 - £43,000 a year
- Full-time
- Hybrid work
- Management
- Leadership
- Free parking
- Annual leave
Quick apply
Shift Manager
Greggs —Darlington
- £14 an hour
- Supervising experience
- Employee discount
Quick apply
Supervisor - M&S Simply Food
Moto —Richmond
- £27,700 a year
- Full-time
- Supervising experience
- Communication skills
- Employee discount
- Sick pay
Quick apply
18h
Service Manager
Cafcass —Billingham
- £56,941 - £59,028 a year
- Full-time
- Hybrid work
- Supervising experience
Quick apply
11d
Parts Co-Ordinator
ABL 1Touch —Darlington
- Up to £35,000 a year
- Sales
- Customer service
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
Head of Collections
Auxillis —Peterlee
- £75,000 a year
- Travel
- Leadership
- Negotiation
- Free parking
- Annual leave
Quick apply
Duty Manager/Supervisor
Soccer Sensations Teesside —Stockton-on-Tees
- £13.00 - £14.50 an hour
- Weekend availability
- Hospitality
- Management
- Customer service
Quick apply
11d
Property and Holiday Park Maintenance Manager
Thorpe Farm Centre —Barnard Castle
- £14.50 - £17.00 an hour
- Full-time
- Hospitality
- Maintenance
- Driving
- Free parking
Quick apply
7d
Junior Account Manager
Corporate Trade Supplies UK —Northallerton
- £25,500 - £27,500 a year
- Full-time
- CRM software
- Sales
- Customer service
- Free parking
Quick apply
5d
Supply Chain Manager
CosmoLab Manufacturing —Billingham
- £32,000 - £34,000 a year
- Weekend availability
- Microsoft Excel
- Customer service
- ERP systems
- Free parking
- Store discount
Quick apply
11d
Wedding Manager/Duty Manager
Whitworth Hall —Spennymoor
- £30,000 - £33,000 a year
- Weekend availability
- Hospitality
- Bar
- Organisational skills
- Employee discount
Quick apply
Assistant Service Manager
Cafcass —Billingham
- £53,684 - £54,803 a year
- Full-time
- Hybrid work
- Supervising experience
- Mentoring
Quick apply
11d
Hotel Assistant General Manager
Whitworth Hall —Spennymoor
- £36,000 - £38,000 a year
- Full-time
- Hospitality
- Hotel
- Supervising experience
- Employee discount
Quick apply

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Senior Customer Service Manager

Corporate Trade Supplies UK
Northallerton

Quick apply

Job details

Permanent | Full-time
£45,000 - £50,000 a year
1 day ago

Benefits

Company events
On-site parking

Qualifications

CRM software
Customer service
Supply chain
ERP systems
Six Sigma
Analysis skills
Project management
Continuous improvement
Business
Operations
Leadership

Full job description

Company Overview

Corporate Trade Supplies (CTS) is a leading provider of PPE, corporate branded clothing, and promotional products, dedicated to supporting businesses across the region with quality supplies and exceptional service. Our mission is to help companies enhance their brand presence while ensuring safety and professionalism.

Role Purpose

The Senior Customer Service Manager is responsible for leading and developing the customer service function to deliver an exceptional customer experience. The role oversees Service Performance and Continuous Improvement activities, ensuring customers receive accurate, timely and professional support throughout the entire customer journey.

The position plays a critical role in driving customer retention, operational efficiency, and service excellence while building strong relationships with key customers and internal stakeholders. This is a senior leadership role is responsible for the strategic and operational management of customer service, order management, and customer satisfaction activities, ensuring the organisation consistently delivers an outstanding customer experience while achieving business performance objectives.

Key Responsibilities

Customer Service Leadership

Lead, coach and develop the customer service and order management teams.
Establish a customer-centric culture focused on service excellence and continuous improvement.
Define departmental objectives, KPIs and performance standards.
Devise SOP and training to Implement best practice customer service
Drive employee engagement and foster a high-performing team environment.

Order Management

Drive order lifecycle efficiency from order receipt through to delivery and invoicing.
Manage order fulfilment performance, identifying and resolving issues proactively.
Collaborate with Sales, Supply Chain, Procurement, Operations and Finance teams to ensure customer requirements are met.
Develop processes to improve order accuracy, lead times and customer communication.

Customer Experience

Develop & implement strategies to improve customer satisfaction, loyalty and retention.
Manage customer feedback, complaints and service metrics.
Lead customer issue resolution and escalation management processes.
Conduct customer reviews and identify opportunities to enhance service delivery.
Drive Voice of Customer initiatives and implement action plans based on customer insights.

Operational Performance

· Monitor, analyse and report all key performance indicators to identify operational improvements of the following:

Customer Satisfaction (CSAT), Net Promoter Score (NPS), Order Accuracy, On-Time Delivery, Service Level Achievement, Complaint Resolution Time and Customer Retention

Stakeholder Management

Act as the senior point of contact for customer service escalations.
Build strong relationships with key customers and strategic accounts.
Partner with commercial teams to support customer growth initiatives.
Able to work across all departments with various stakeholders

Continuous Improvement

Lead customer service transformation and improvement projects.
Utilise data and analytics to drive informed decision-making and improvements
Identify opportunities for automation and process optimisation.
Support business change initiatives and customer experience programmes.

Skills & Experience

Essential

Significant experience in a customer operations leadership role.
Proven experience in order management and customer service functions.
customer experience and customer satisfaction methodologies.
Experience leading and developing high-performing teams.
Strong analytical and problem-solving skills.
Excellent communication and stakeholder management abilities.
Experience working with ERP and CRM systems.
Demonstrated success in delivering service improvement initiatives.

Desirable

Experience in retail, manufacturing, distribution, wholesale, or supply chain environments.
Knowledge of Lean, Six Sigma or continuous improvement methodologies.
Project management experience.
Degree-level qualification in Business, Operations, Customer Experience or related field.

Key Competencies

Strategic Thinking
Commercial Awareness
Decision Making
Problem Solving
Influencing & Negotiation
Continuous Improvement
Performance Management
Collaboration & Teamwork

Pay: £45,000.00-£50,000.00 per year

Benefits:

Company events
On-site parking

Experience:

Leadership: 5 years (required)
Customer service: 10 years (required)

Work Location: In person

Quick apply

Refine Your Search

service manager jobs in hurworth, dur

Senior Customer Service Manager

Safeguarding and Welfare Officer

Director of Quality, Compliance and Training (Care Homes)

Restaurant Manager (North Yorkshire)

Service Manager

Pub Manager

Restaurant Manager

Service Manager

Shift Manager

Supervisor - M&S Simply Food

Service Manager

Parts Co-Ordinator

Head of Collections

Duty Manager/Supervisor

Property and Holiday Park Maintenance Manager

Junior Account Manager

Supply Chain Manager

Wedding Manager/Duty Manager

Assistant Service Manager

Hotel Assistant General Manager

I want to receive the latest job alerts for service manager in hurworth, dur

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