Client services Work, Jobs in Inchinnan, Rfw (with Salaries)

Team Leader - Admissions Department
Abbeycare Scotland —Inchinnan
- £34,000 - £35,000 a year
- Weekend availability
- CRM software
- Supervising experience
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Outreach Manager
Abbeycare Scotland —Erskine
- £37,500 - £40,000 a year
- Weekend availability
- Management
- Computer literacy
- Data entry
- Free parking
- Sick pay
Quick apply
Customer Service Agent
ABM UK —Paisley
- £12.81 an hour
- Part-time
- Customer service
- Communication skills
- Employee discount
Quick apply
Intelligence and Investigations Specialist (Scotland)
NetWatch Global —Stirling
- £27,533 a year
- Full-time
- Remote
- English
- Databases
- Bachelor's degree
- Health & wellbeing programme
- Flexitime
Quick apply
Part Time Administrator Glasgow Fort
Chisholm Hunter Ltd —Glasgow
- From £12.71 an hour
- 8 hour shift
- Microsoft Office
- Communication skills
- Employee discount
Quick apply
General Assistant – Part Time | Ideal for Students Around 20 hours per week | 2–3 days
BaxterStorey —Inchinnan
- No weekends
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
- Employee assistance programme
- Employee discount
006 - Customer Service Representative - Virgin Money (CYBG)
Teleperformance —Glasgow
- £26,436.80 a year
- Full-time
- Hybrid work
- In-person
- Communication skills
- Banking
- Employee assistance programme
Contact Centre Agent
CX Services Ltd —Dunoon
- £13.45 an hour
- Temporary
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Free parking
Quick apply
13d
Grounds Assistant
Memoria Ltd —Paisley
- £27,956 a year
- Full-time
- Maintenance
- In-person
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
Call Centre - Customer Support Representative (Q426G)
Intrum —Glasgow
- £28,163.20 a year
- Full-time
- Hybrid work
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
12d
Call Centre - Customer Support Representative (VQ426G)
Capquest Debt Recovery Limited —Glasgow
- £28,163.20 a year
- Full-time
- Hybrid work
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
12d
Field Interviewer - Paisley
the National Centre for Social Research —Paisley
- £15.12 an hour
- Part-time
- Hybrid work
- Computer literacy
- English
- Research
- Annual leave
Quick apply
General Assistant – Part Time | Ideal for Students Around 20 hours per week | 2–3 days
BaxterStorey UK —Inchinnan
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
- Employee assistance programme
- Employee discount
Quick apply
Translation Project Manager
Global Language Services Ltd —Glasgow
- From £29,000 a year
- Full-time
- Microsoft Office
- Project management
- In-person
Quick apply
11d
Customer Service Advisor
Capita —Glasgow
- From £28,267.20 a year
- Full-time
- Hybrid work
- Employee discount
2d
Meeting & Events Co-ordinator
Loch Lomond Arms Hotel —Luss
- £32,000 a year
- Full-time
- Hotel
- Organisational skills
- Guest services
- Free parking
- Employee discount
Quick apply
Customer Service Agent
ABM —Paisley
- £12.81 an hour
- Part-time
- Communication skills
Companion Support Worker
Niamz Companions —Glasgow
- £13.45 an hour
- Part-time
- Cooking
- In-person
- Communication skills
- Paid training
Quick apply
12d
Laboratory Sample Receipt Assistant
SGS —Clydebank
- £25,350 a year
- Full-time
- Annual leave
Quick apply
11d
Customer Service Advisor (Fraud)
Huntswood —Glasgow
- From £26,227 a year
- Full-time
- Hybrid work
- Computer literacy
- Computer skills
- Communication skills
- Store discount
- Health & wellbeing programme
Quick apply
9d

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Team Leader - Admissions Department

Abbeycare Scotland -
Inchinnan

Quick apply

Job details

Permanent | Full-time
£34,000 - £35,000 a year

Benefits

Free parking
Health & wellbeing programme
Company pension
Sick pay
On-site parking

Qualifications

CRM software
Level 3 in Health & Social Care
Record keeping
Driving Licence
Report writing
Team leadership
Stakeholder liaison
Case management software
Supervising experience
Quality assurance
Partnership building
Care Quality Commission compliance oversight
NVQ
Risk assessment
Care Quality Commission standards
Data collection
Leadership
Communication skills
Team management in senior healthcare role
Rota coordination

Full job description

Location: Abbeycare Scotland, India of Inchinnan, Renfrewshire

Reports To: Admissions Manager

Salary: £34,000.00 – £35,000.00 per annum

Hours: Full-time (40 hours/week), Monday to Friday (occasional weekend or evening work may be required)

Closing date: 31 August 26

A Driving License is required for this role.

Job Summary

As the Admissions Team Leader at Abbeycare, you will oversee and coordinate all aspects of the client admissions process. You will lead a team responsible for ensuring timely, compassionate, and compliant onboarding of clients seeking treatment for substance use disorders. Your role is central to supporting individuals and families at a critical point in their recovery journey and ensuring the clinic maintains high standards of accessibility, efficiency, and professionalism.

Key Responsibilities

Team Leadership & Supervision:

- Provide daily leadership, supervision, and support to the admissions team.

- Manage rotas, workloads, and performance appraisals.

- Ensure staff are well-trained in safeguarding, confidentiality, and trauma-informed care.

- Lead the admission coordinators to achieve admission targets and develops relationships with key colleagues to drive admissions numbers.

Admissions Coordination:

- Oversee the entire admissions process, from initial enquiry to intake.

- Promote and monitor attendance and engagement in pre-rehab interventions.

- Ensure timely and accurate completion of assessments, risk evaluations, and referral paperwork.

- Liaise with clinical staff to determine placement suitability based on assessment outcomes.

- Knowledge of the Abbeycare approach to recovery promoting abstinence utilising the 12 step and CBT models.

- Ensure that client protocols are followed for client extensions and CTI packages.

- Coordinates, schedules, and conducts tours of clinic facilities and rooms.

Client & Family Liaison:

- Support individuals and families during the pre-admission phase with sensitivity and professionalism.

- Refer families to specialist Abbeycare family practitioners.

- Provide accurate information about the programme, eligibility criteria, and funding options (including NHS, private, or third-party referrals).

Compliance & Quality Assurance:

- Ensure all admissions processes comply with Care Quality Commission (CQC) and Care Inspectorate (CI) standards, GDPR, and internal policies.

- Monitor KPIs, waiting lists, conversion rates, and data accuracy in client management systems for internal and external use.

Stakeholder reports:

Monthly admission team reports to be presented to Admission and Development manager.

Overall data collection reports from portal to be presented as and when required to Abbeycare services.

Scotland excel framework data collection report to be presented quarterly to Admission & Development manager for ratification prior to submitting to Scottish Government.

Public Health Scotland (PHS) Data collection report to be sent to Admission & Development Manager for ratification prior to submitting to PHS.

Partnership Working:

- Build strong working relationships with external agencies including NHS services, local authorities, and referring practitioners.

- Represent the clinic at external forums or admissions panels as required.

Essential Skills & Experience:

- Proven leadership or supervisory experience in a health or social care setting.

- Experience working within addiction, mental health, or social care services.

- Strong understanding of safeguarding, risk assessment, and confidentiality.

- Excellent communication and interpersonal skills, with a compassionate, non-judgemental approach.

- Ability to manage high-pressure situations and support vulnerable individuals with complex needs.

- Proficient in administrative systems and digital record-keeping (e.g., CRM, case management software).

Desirable Qualifications:

- NVQ Level 3 or above in Health and Social Care, Counselling, or a related field.

- Training in trauma-informed care or motivational interviewing.

- Understanding of the UK’s substance misuse treatment landscape, including NHS commissioning and referral pathways.

Values & Attributes:

- Empathy, integrity, and a strong commitment to client welfare and recovery.

- Organised and proactive with a solution-focused mindset.

- Leadership qualities that foster a positive, accountable team culture.

- Commitment to equity, diversity, and inclusion.

Benefits:

- Competitive salary and pension scheme

- Ongoing training and development opportunities

- Supportive working environment focused on staff wellbeing

- Opportunities for career progression within Abbeycare

Job Types: Full-time, Permanent

Pay: £34,000.00-£35,000.00 per year

Benefits:

Free parking
Health & wellbeing programme
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

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