The post holder will provide non‑clinical, non‑operational administrative, business and performance support to Practice Management functions and the Drug & Alcohol Training Service, under delegated direction.
The role brings together administrative coordination, workforce support, training administration, business information and governance activity, supporting practice operations, staff compliance, training delivery and service monitoring. It includes delegated, non‑operational elements supporting Practice Management and Business & Performance functions, with structured development from Band 4 to Band 5 over a 12‑month period.
The post holder will work under guidance initially, progressing to increased autonomy and responsibility. The role does not hold full operational or line‑management accountability.
documentation.
Collate training evaluations and activity information for reporting purposes to support routine reporting requirements.
Business, Performance & Information Management
Produce and collate routine performance and activity data, including training delivery statistics and workforce compliance information.
Maintain spreadsheets, trackers and reporting tools used for service monitoring.
Support extraction of administrative data from systems including SystmOne in line with agreed reporting requirements
Assist managers with the preparation of reports and presentations.
Provide administrative and reporting support to service development initiatives within defined parameters.
Workforce & Administration Support (Non-Managerial)
Collate annual leave, sickness absence and supervision information for reporting purposes.
Maintain accurate administrative records on Health Roster, ESR and related systems (data entry and validation only, with no decision-making authority).
Support induction processes for new staff, students and volunteers.
Provide guidance to colleagues on administrative systems and processes where appropriate.
Authorise agency and bank administration timesheets where delegated.
Valuing you. Recognising your dedication. At EPUT, we look after you.
Receive supervision and support to help you fulfil your potential.
Join an inclusive EPUT community and connect with others through engagement events and equality or champion networks.
If you need help, we provide mental health and wellbeing services, occupational health advice and counselling.
Benefits
27 days holiday, plus bank holidays, rising to 33 days after 10 years’ service.
Excellent pension of up to 14.5% of your pensionable pay.
Staff discounts include Blue Light Card, NHS discount offers, and staff benefits.
£8K relocation package if you move to Essex to join us
Season ticket loans are interest-free to cover the cost of travelling to and from work via tram, rail, or bus.
Work that wraps around your needs
Job share: Applications for job shares are welcomed.
KEY RESPONSIBILITIES NON-CLINICAL
Practice Management Support
Provide administrative support to the Practice Manager and senior team, including diary management, meeting organisation, agenda preparation and minute‑taking.
Maintain accurate and up‑to‑date workforce documentation, including recruitment paperwork, induction records, appraisal documentation and mandatory training compliance.
Support coordination of recruitment processes, ensuring interview packs, pre‑employment checks and system access are completed.
Assist with maintaining and updating practice policies, procedures and governance documentation.
Support the preparation and distribution of internal communications and routine correspondence.
Assist with administrative elements of new patient registration processes as required.
Drug & Alcohol Training Service Administration
Administrate training programmes delivered by the Drug & Alcohol Training Service.
Manage training course bookings, cancellations and enquiries using online booking systems.
Liaise with venues, trainers, guest speakers and partner organisations.
Act as the central point of contact for training administration.
Produce delegate lists, attendance records and training documentation.
Collate training evaluations and activity information for reporting purposes to support routine reporting requirements.
Business, Performance & Information Management
Produce and collate routine performance and activity data, including training delivery statistics and workforce compliance information.
Maintain spreadsheets, trackers and reporting tools used for service monitoring.
Support extraction of administrative data from systems including SystmOne in line with agreed reporting requirements
Assist managers with the preparation of reports and presentations.
Provide administrative and reporting support to service development initiatives within defined parameters.
Workforce & Administration Support (Non-Managerial)
Collate annual leave, sickness absence and supervision information for reporting purposes.
Maintain accurate administrative records on Health Roster, ESR and related systems (data entry and validation only, with no decision-making authority).
Support induction processes for new staff, students and volunteers.
Provide guidance to colleagues on administrative systems and processes where appropriate.
Authorise agency and bank administration timesheets where delegated.
Health & Safety, Estates & Resources
Provide administrative support to Health & Safety and Fire Safety processes, including maintaining documentation and records.
Assist with coordination of building maintenance and estates issues, liaising with contractors and facilities teams.
Support ordering of supplies and equipment in line with Trust processes.
Assist with processing and goods-receipting of invoices (no delegated budget responsibility).
IT Systems & Process Support
Support administrative use of Trust IT systems including SystmOne, ESR and shared drives.
Maintain records of system access and support user administration under guidance.
Support colleagues in the appropriate use of IT, mobile working and lone‑worker devices.
Identify opportunities to improve administrative systems and processes and contribute to service improvement.
