housing officer Work, Jobs in islington (with Salaries)

Income Collection Officer
Pinnacle Group —Holborn
- £19.50 an hour
- Temporary
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
Scheme Housing Officer
Southern Housing —London
- £32,361 a year
- Customer service
- In-person
5d
Housing Support Officer (Full Time)
Elite Housing —West London
- £32,000 - £33,000 a year
- Full-time
- English
- In-person
- Communication skills
Quick apply
5d
Housing Officer
Christian Action Housing —London
- £36,565 a year
- Full-time
- Annual leave
Quick apply
3d
Senior Customer Resolution Officer
City of Westminster Council —Westminster
- £42,912 - £46,854 a year
- Temporary
- Customer service
- English
- Bachelor's degree
8d
Neighbourhood Housing Officer - South London
Cromwood Housing —South London
- £35,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health & wellbeing programme
- Annual leave
Quick apply
Neighbourhood Housing Officer
Lambeth Council —London
- £42,912 - £44,235 a year
- Full-time
- Communication skills
Temporary Accommodation Supply Officer
London Borough of Camden —London
- £42,221 - £47,940 a year
- Full-time
Projects & Governance Officer
Pinnacle Group —London
- £40,000 - £45,000 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Quick apply
Tenancy Relations Officer
Hackney Borough Council —Hackney
- £46,854 - £47,925 a year
- Full-time
- Communication skills
9d
Helpdesk Officer
Barnet Council —London
- Full-time
- Hybrid work
- Microsoft Excel
- Oracle
- Microsoft Office
- Annual leave
- Flexitime
14d
Business Support Officer for Our Newham
Newham Council —Stratford
- £32,535 - £33,987 a year
- Full-time
- Communication skills
2d
Outreach Officer
Civic Recruitment Limited —Hackney
Quick apply
10d
Concierge Officer
Peabody —London
- £27,465 a year
- Hybrid work
- Microsoft Outlook
- IT
- Communication skills
- Annual leave
10d
Initial Assessment Officer
Islington Council —Islington
- £40,404 - £41,637 a year
- Customer service
- Employee discount
3d
Business Support Officer for Community Safety
Newham Council —London
- £32,535 - £33,987 a year
- Full-time
- Communication skills
23h
Temporary Accommodation Placement Officer
London Borough of Camden —London
- £38,923 - £43,749 a year
- Full-time
- Communication skills
- Annual leave
- Work from home
10d
Compliance Officer
Haringey Council —London
- £40,182 - £42,060 a year
- CRM software
- Microsoft Office
- Administrative experience
1d
Benefits Assessment Officer
Civic Recruitment Limited —Walthamstow
- Hybrid work
- In-person
Quick apply
1d
Compliance Officer
Southern Housing —Croydon
- £30,215 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- In-person
11d

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Income Collection Officer

Pinnacle Group -
Holborn

Quick apply

Job details

Temporary
£19.50 an hour

Benefits

Additional leave
Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount
Sick pay

Qualifications

Microsoft Word
Microsoft Outlook
Microsoft Office

Full job description

Job Introduction

Pinnacle Group are looking for an Income Collection Officer to join our Homes Team to undertake a range of income collection duties relating to rent and service charge income for the private rented sector and social housing residents. You will provide a coordinated, flexible, and effective income collection service and will be responsible for achieving and maintaining lowest levels of current rent and former tenancy arrears ensuring we maximise income recovery. You will be guided by the Income Manager and work with the housing management teams to ensure delivery of the arrear’s targets.

Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.

The ideal candidate will be a confident communicator with a natural ability to build trust and rapport with residents, even in challenging situations. You’ll bring a proactive and empathetic approach to income recovery, combining strong knowledge of housing income management and welfare benefits with a genuine commitment to supporting tenants. If you're someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering excellent service, we’d love to hear from you.

This is an ongoing temporary hybrid position.

Who we are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.

We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who we’re looking for

We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key responsibilities will include:

Proactively reduce rent arrears across all accounts to meet monthly targets. This includes producing arrears reports and letters, engaging with residents, preparing legal instructions for possession proceedings, serving Notices, conducting home visits, applying for direct payments, attending court when required and offering advice and support to help residents sustain their tenancies
Take ownership of individual performance targets and contribute to the overall success of the income collection service
Identify residents who may benefit from specialist welfare or financial inclusion support and refer them to the Welfare Advice & Financial Inclusion Manager
Liaise effectively with external agencies including Local Authorities (Housing Benefit), the DWP (Universal Credit), social services and other relevant bodies to support income recovery
Respond to arrears-related correspondence and provide clear, accurate information to the Income Manager or Contract Manager to assist in resolving formal complaints
Plan and manage your own workload efficiently, ensuring accounts are monitored weekly and targets are consistently met

Key requirements:

Experience working in a housing and income collection setting
Background in credit control with practical knowledge of income recovery processes
Confident using housing management systems to monitor and manage accounts
Solid understanding of the legal framework for housing including Pre-Action Protocols
Demonstrable knowledge of welfare benefits, particularly Universal Credit and Housing Benefit
Proficient in MS Office applications including Word, Excel and Outlook

Our Offer

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.

We welcome applications from all backgrounds – particularly from those who represent the communities we serve.

As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers

Maternity/paternity packages
Flexible Working Arrangements
Life Assurance
Enhanced Pension Scheme
Additional Annual Leave
Private Medical Insurance
Cycle to Work Scheme
Employee Assistance Programme
Retail Discounts
Childcare Assistance
Season Ticket Loans
Sick Pay Schemes
Personal Development Plans

Quick apply

Refine Your Search

housing officer jobs in islington

Income Collection Officer

Scheme Housing Officer

Housing Support Officer (Full Time)

Housing Officer

Senior Customer Resolution Officer

Neighbourhood Housing Officer - South London

Neighbourhood Housing Officer

Temporary Accommodation Supply Officer

Projects & Governance Officer

Tenancy Relations Officer

Helpdesk Officer

Business Support Officer for Our Newham

Outreach Officer

Concierge Officer

Initial Assessment Officer

Business Support Officer for Community Safety

Temporary Accommodation Placement Officer

Compliance Officer

Benefits Assessment Officer

Compliance Officer

I want to receive the latest job alerts for housing officer in islington

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