Oversight manager Work, Jobs in Jarrow, Twr (with Salaries)

Customer Research & Insight Manager
Bernicia Group —Ashington
- £44,983 a year
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- No degree
- Annual leave
- Employee discount
18h
Risk Oversight Manager
Somerset Bridge Group —Newcastle upon Tyne
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
- Referral programme
Quick apply
Estates Manager
Bishop Chadwick Catholic Education Trust —Houghton le Spring
- £60,000 a year
- Continuous improvement
- School
7h
Operations Manager
Aspens —Newcastle upon Tyne
- £50,000 a year
- Full-time
- Hospitality
- Business development
- Contracts
- Annual leave
Project Manager
Animal and Plant Health Agency —Newcastle upon Tyne
- £42,665 - £46,765 a year
- Part-time
- Presentation skills
- Continuous improvement
- Team management
- Annual leave
- Employee discount
13d
Internal Auditor (Financial Services)
Sopra Steria —Newcastle upon Tyne
- Up to £49,000 a year
- Hybrid work
- Travel
- Financial services
- Annual leave
Senior Procurement Manager
Womble Bond Dickinson —Newcastle upon Tyne
6d
Key Account Director
ISS Facility Services —Newcastle upon Tyne
- Contracts
Quick apply
Training and Health & Safety Manager
UK Commercial Group Limited —Gateshead
- £35,000 - £50,000 a year
- Full-time
- In-person
- Training & development
- Leadership
Quick apply
7h
Project manager
Siemens Energy —Newcastle upon Tyne
- Full-time
- Engineering
- Bachelor's degree
- Contracts
- Annual leave
3h
Arrears Team Leader
Tandem Bank —Durham
- £40,000 - £45,000 a year
- Monday to Friday
- Hybrid work
- Training & development
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
6d
Golf Club Manager
MERCURE —Washington
- Full-time
- Hotel
- Leadership
- Free parking
- Employee discount
Quick apply
2d
Business Manager
ASSYSTEM —Newcastle upon Tyne
- Full-time
- Hybrid work
- PMP
- Engineering
- Project management
- Employee assistance programme
- Sick pay
Quick apply
5d
Social Worker(s) (Supporting and Strengthening Families)
South Tyneside Council —South Tyneside
- £39,152 - £47,181 a year
- Full-time
Managing Director
Lucy Zodion —Newcastle upon Tyne
- Master's degree
- Business development
- Continuous improvement
9d
EHS Assurance Manager (Site Based)
Arcadis —Newcastle upon Tyne
- Leadership
- Communication skills
7d
Registered Manager
SGS Care Ltd —Sunderland
- £45,827.60 - £52,407.07 a year
- Full-time
- Computer literacy
- Team management
- Computer skills
- Annual leave
- Employee assistance programme
Quick apply
Project Support Officer
Norton Rose Fulbright —Newcastle upon Tyne
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Continuous improvement
Portfolio Manager
Cora Health —Newcastle upon Tyne
- Full-time
- Hybrid work
- Organisational skills
- Leadership
- Communication skills
- Employee assistance programme
Specialist Account Manager
Minster Cleaning —Newcastle upon Tyne
- £15 an hour
- Full-time
- Driving
- In-person
- Free parking
- Employee discount

I want to receive the latest job alerts for oversight manager in jarrow, twr

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

oversight manager jobs near jarrow, twr

Social Worker jobs in South Tyneside

Portfolio Manager jobs in Newcastle Upon Tyne

Business Manager jobs in Newcastle Upon Tyne

Internal Auditor jobs in Newcastle Upon Tyne

Registered Manager jobs in Sunderland

Procurement Manager jobs in Newcastle Upon Tyne

Project Manager jobs in Newcastle Upon Tyne

Operations Manager jobs in Newcastle Upon Tyne

Project Officer jobs in Newcastle Upon Tyne

Managing Director jobs in Newcastle Upon Tyne

Account Director jobs in Newcastle Upon Tyne

Risk Manager jobs in Newcastle Upon Tyne

Social Worker jobs in Nottingham

Social Worker jobs in Paisley

Support Worker jobs in Leicester

Social Worker jobs in West Midlands Region

School Based Social Worker jobs in London

Social Worker jobs in Colchester

Portfolio Manager jobs in West Yorkshire

Part Time Project Manager jobs in London

Customer Research & Insight Manager

Bernicia Group -
Ashington

Apply Now

Job details

Permanent | Full-time
£44,983 a year
18 hours ago

Benefits

Annual leave
Company pension
Discounted gym membership
Employee discount
Life insurance

Qualifications

Driving Licence
Dashboard visualisation
Market research
Presentation skills
Continuous improvement
Continuous improvement cycles oversight
Organisational skills
Market analysis and research experience
Project management experience
Communication skills
Analytics

Full job description

Customer Research & Insight Manager

Location: Ashington

Contract: Permanent

Hours: 37 per week (Mon-Fri)

Salary: £44,983 per annum

Closing Date: 5pm, 21st August 2026

Do you have a passion for understanding customers and turning insight into meaningful change?

We're looking for an experienced Customer Research & Insight Manager to lead our customer research programme and help shape business decisions through robust evidence, compelling insights and a strong understanding of what matters most to our customers.

This is an exciting opportunity to influence strategic decision making, champion the voice of the customer and drive continuous improvement across our services.

The Benefits:

28 days annual leave (plus bank holidays) for full time employees; pro-rata to part time employees.

Working from home up to 2 days per week, if relevant to the role.

Health cash plan membership so you can save money by claiming cash back - over £1000 each year - towards essential healthcare such as dental, optical, physio and loads more. We'll also cover the costs of including any dependent children in the scheme - up to the age of 21 or 24 if in full time education - that you may have.

Access to savings on gym memberships plus cash back and discounts on purchases from major retailers including supermarkets, travel, cinema and more.

Generous pension scheme with life insurance of 3 x salary.

About the role:

Reporting to the Assistant Director of Customer Experience, you'll be responsible for developing and delivering a customer research and insight programme that helps us understand our customers' needs, perceptions, behaviours and experiences.

You'll use a range of research techniques and data sources to uncover actionable insights, working closely with colleagues across the business to ensure customer voice informs decision making at every level.

Key responsibilities include:

Developing and delivering a customer research and insight programme using a range of quantitative and qualitative research techniques.
Managing customer satisfaction measurement, including supplier relationships, research methodologies, questionnaire design and analysis frameworks.
Leading oversight of Tenant Satisfaction Measures (TSMs), ensuring compliance with regulatory requirements and delivering robust, actionable insight.
Identifying trends, opportunities and areas for improvement through analysis and visual storytelling that brings customer insight to life.
Understanding and mapping end-to-end customer journeys to identify customer pain points, moments of truth and improvement opportunities.
Managing and developing a Customer Research & Insight Analyst.
Developing approaches to improve how organisational performance is collated, analysed and visualised, ensuring customer insight and performance information is effectively presented to senior leadership, committees and the Board.
Building strong relationships across the organisation to influence decision making and support continuous improvement initiatives.

About you:

We're looking for someone with a genuine curiosity about customers and a proven ability to translate data into meaningful action.

You'll bring:

Experience of managing customer, market or social research projects from design through to analysis and reporting.
Strong quantitative research skills, including survey design, data analysis and interpretation.
Experience of managing external research suppliers and stakeholders.
The ability to spot trends, identify root causes and communicate complex findings in a simple, engaging way.
Excellent presentation, written and visual communication skills, including experience creating impactful reports and dashboards.
Confidence influencing and presenting to senior leaders and a variety of stakeholders.
Strong project management and organisational skills, with the ability to manage multiple priorities at pace
Excellent spoken, written and visual communication skills, with the ability to adapt style and outputs to the varying needs of different audiences.
Ability to work at pace and can prioritise and project manage a number of tasks at once
A relevant Market Research, Social Research qualification, degree or equivalent experience.

Why join us?

This role offers the opportunity to make a real impact by shaping how we listen to customers, understand their experiences and use insight to improve services. If you're passionate about research, customer experience and helping organisations make evidence-based decisions, we'd love to hear from you.

About us:

We're all about helping people in need of housing. We believe a good home makes lots of other things possible, so we provide great homes and services that do just that.

We've built Bernicia to be a business that people want to be a part of. We're one of the North East's largest and most successful housing providers; building, renting, selling and managing homes as well as providing services to over 60,000 customers.

Looking to grow your career at a company that puts its people first?

Our people are what make us great. Their feedback has recognised us as a Great Place to Work® certified employer.

We operate within a set of simple, but effective values, which blend perfectly to create our unique 'Bernicia Way' culture. This ensures we are customer focused, through working together, respecting each other, being accountable for our actions and demonstrating integrity and leadership.

Please note you may be required to drive for business, if this forms a requirement of the role.

If this is required, you will be required to hold a current and valid driving licence.

For more information regarding this role, please contact:

Lynne Pitwood on 07899946842

We reserve the right to close this vacancy earlier than advertised, should we receive a large volume of applications.

________________________________________________________________
The Group is fully committed to the promotion of equal opportunities and we particularly welcome applicants from groups who are currently under represented at Bernicia.

Apply Now

Refine Your Search

oversight manager jobs in jarrow, twr

Customer Research & Insight Manager

Risk Oversight Manager

Estates Manager

Operations Manager

Project Manager

Internal Auditor (Financial Services)

Senior Procurement Manager

Key Account Director

Training and Health & Safety Manager

Project manager

Arrears Team Leader

Golf Club Manager

Business Manager

Social Worker(s) (Supporting and Strengthening Families)

Managing Director

EHS Assurance Manager (Site Based)

Registered Manager

Project Support Officer

Portfolio Manager

Specialist Account Manager

I want to receive the latest job alerts for oversight manager in jarrow, twr

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected