Technical specialist Work, Jobs in Juniper Green, Edh (with Salaries)

Senior Application Support Consultant
Symology Ltd —Falkirk
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Customer service
- Salesforce
- Communication skills
- Profit sharing
- Health & wellbeing programme
Quick apply
7d
Tyre fitter/Alloy wheel technician
The Wheel Specialist —Edinburgh
- £13 an hour
- Full-time
- Heavy lifting
- Maintenance
- Power tools
Quick apply
4d
Assistant Ecologist
WSP —Edinburgh
- Communication skills
Senior Information Security Specialist
Burges Salmon —Edinburgh
- Travel
8d
Project Manager/Business Admin Apprentice
Sulzer —Falkirk
- Full-time
- English
- Project management
- Time management
Wood Machinist
ECO Sash and Case —Dalkeith
- £25,000 - £32,000 a year
- Full-time
- In-person
- Mechanical knowledge
Quick apply
6h
Investment Operations Technical Analyst
Standard Life —Edinburgh
- From £30,500 a year
- Microsoft Excel
- Accounting
- Financial services
- Annual leave
4d
JLR Diagnostics Technician
BCA —Livingston
- £22 an hour
- Monday to Friday
- Driving
- Mentoring
- Automotive diagnostics
- Employee assistance programme
Quick apply
Business Support Specialist
LRQA group —Inverleith
- Spanish
- English
Support Administrator
Lane Clark & Peacock —Edinburgh
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Organisational skills
- Annual leave
- Employee discount
6d
Global Logistics Specialist
Invinity Energy Systems —Bathgate
- Full-time
- Hybrid work
- Annual leave
Quick apply
11d
Divisional Assessor
Fife Council —Glenrothes
- £57,196.54 - £62,583.94 a year
- Full-time
- Hybrid work
- Travel
- Employee discount
Analytics Engineer (Mid level)
FreeAgent —Edinburgh
- £37,500 - £48,000 a year
- Full-time
- Hybrid work
- SQL
- AWS
- Python
Quick apply
IAM Practitioner
Computershare —Edinburgh
- Full-time
- Analysis skills
- Work from home
Senior Manager / Manager - (Quantum / Delay)
Alvarez and Marsal —Edinburgh
- Full-time
- Business development
SMCR Risk Consultant
Standard Life —Edinburgh
- £43,500 - £65,000 a year
- Annual leave
6d
Associate Manufacturing Planner
RoslinCT —Edinburgh
- Microsoft Word
- Microsoft Excel
- Administrative experience
- Annual leave
- Employee discount
6d
ADMS Engineers / Principal Engineers / Senior Control Systems Engineers
Onyx Services —Edinburgh
- £75,000 - £110,000 a year
- Full-time
- Hybrid work
- Programmable logic controllers
- Project management
- Bachelor's degree
Quick apply
Environmental Consultant
Arup —Edinburgh
- Master's degree
- Project management
14d
Senior Technical Specialist
Leonardo UK Ltd —Edinburgh
- £75,000 - £97,515 a year
- Full-time
- Hybrid work
- System design
- Communication skills
- Negotiation
- Flexible schedule
- Referral programme
5d

I want to receive the latest job alerts for technical specialist in juniper green, edh

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical specialist jobs near juniper green, edh

Senior Application Support Consultant

Symology Ltd
Falkirk

Quick apply

Job details

Permanent | Full-time
£28,000 - £32,000 a year
7 days ago

Benefits

Profit sharing
Health & wellbeing programme
Cycle to work scheme
Flexitime
Company pension
Work from home
Company events
Employee stock ownership plan
Enhanced paternity leave
Sick pay
On-site parking

Qualifications

Jira
Authentication
SSO
Customer service
Salesforce
Change management
Zendesk
Release management
ITIL
ServiceNow
Application support
Root cause analysis
SaaS
Communication skills
Active Directory

Full job description

Reporting to: Helpdesk Manager

Hours: 37.5 hours per week

Job Type: Full-time, Permanent

Work authorisation: United Kingdom (Required)

Work Location: Hybrid remote in Falkirk, Scotland one day per week (Wednesday)

Role Specification

Deliver a responsive, high-quality support service for customer queries relating to Symology products, providing technical guidance, troubleshooting support, and advice on effective product use.
Take ownership of customer issues and high-priority incidents through to resolution, ensuring clear communication, appropriate escalation, and effective stakeholder management throughout.
Identify recurring incidents and contribute to root cause analysis, corrective actions, and long-term service improvement.
Use AI tools and automation to streamline support workflows, improve ticket throughput, and identify opportunities to expand customer self-service.
Support quality assurance activities, including testing software changes and enhancements before release to customers.
Contribute to and maintain clear product documentation, knowledge articles, operational procedures, and best practice guidance for both customers and internal teams.
Ensure all customer interactions and service activity are accurately recorded in Salesforce
Build and maintain specialist knowledge in assigned functional areas and act as a subject matter expert where required.
Act as a liaison between customers and Development teams, helping to define product changes, clarify requirements, and support successful delivery.
Ensure all activities are carried out in line with company security policies, data protection requirements, and ISO-aligned operational procedures.

Key Skills Required

Ability to build trusted relationships with key customers and stakeholders.
Experience managing escalations and business-critical customer incidents in a high-pressure environment.
Strong communication skills, with the ability to present technical information clearly to both operational and executive stakeholders.
Strong understanding of Incident, Problem, and Change Management.
Ability to perform root cause analysis and identify recurring service trends.
Experience working in SLA- and KPI-driven support environments.
Ability to produce clear service reports and customer updates.
Experience supporting SaaS or cloud-hosted applications.
Ability to analyse service data and identify trends, risks, and improvement opportunities.
Understanding of authentication technologies such as SSO, MFA, OAuth, and Active Directory.
Familiarity with using CRM and ticketing platforms such as Jira, Zendesk, Salesforce, or ServiceNow.
Understanding of release management and change control processes.

The Candidate

We are looking to recruit someone that can make a difference to the efficiency of our operation. We are looking for a person with strong all-round Support skills who is willing to join a progressive forward-thinking company.

We can offer a diverse and interesting role interacting with all departments within the company. The successful candidate will be in constant demand so must be able handle multiple work streams and communicate effectively with staff of all technical levels.

Ideally the candidate would have previous experience of working within a software environment within customer SLA’s and an understanding of ISO 27001 / ITIL standards.

Must have previous experience of working in an Application Support Team
Must possess strong customer management skills
Must understand the software delivery lifecycle and the dependencies
Must Contribute to the team culture and attitude

The Company

Symology is a well-established computer software and services company, specialising in the development and supply of Street Works and Highways Asset Management systems to local government and utility services sectors. The Company has an unrivalled reputation for delivery of quality products and services, and a history of approaching forty years of ethical business practices and consistent profitability.

In 2014 the company became employee owned. The controlling majority shareholder of Symology is a trust in which all employees have an equal share. This means that every employee of the company becomes a co-owner of the company with certain ownership benefits and responsibilities.

The future offers very exciting opportunities, with an ever-changing national environment creating new demands for the software and services. The Company is currently launching a brand-new web-based product that has been developed over recent years and will provide unrivalled facilities in the marketplace.

The Customer Services Team are now looking to recruit a multi skilled specialist to join the existing helpdesk team. In time, they will be expected to become an expert in various products and to use that expertise to assist with the development of the applications.

Job Types: Full-time, Permanent

Pay: £28,000.00-£32,000.00 per year

Benefits:

Company events
Company pension
Cycle to work scheme
Employee stock ownership plan
Enhanced paternity leave
Flexitime
Health & wellbeing programme
On-site parking
Profit sharing
Sick pay
Work from home

Ability to commute/relocate:

Falkirk, Falkirk: reliably commute or plan to relocate before starting work (preferred)

Experience:

Customer Service: 3 years (preferred)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Falkirk

Quick apply

Refine Your Search

technical specialist jobs in juniper green, edh

Senior Application Support Consultant

Tyre fitter/Alloy wheel technician

Assistant Ecologist

Senior Information Security Specialist

Project Manager/Business Admin Apprentice

Wood Machinist

Investment Operations Technical Analyst

JLR Diagnostics Technician

Business Support Specialist

Support Administrator

Global Logistics Specialist

Divisional Assessor

Analytics Engineer (Mid level)

IAM Practitioner

Senior Manager / Manager - (Quantum / Delay)

SMCR Risk Consultant

Associate Manufacturing Planner

ADMS Engineers / Principal Engineers / Senior Control Systems Engineers

Environmental Consultant

Senior Technical Specialist

I want to receive the latest job alerts for technical specialist in juniper green, edh

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected