Global Services Coordinator – UK Operations
Location: Wheathampstead, Hertfordshire, UK
Department: Global Operations
Schedule: 8-hour shifts, including weekends and holidays
Business Operating Hours: 06:00–18:00
About GGT WORLDWISE
GGT WORLDWISE is a global provider of premium ground transportation, secure transportation and risk mitigation services supporting corporate aviation, Fortune 100 executives, high-profile individuals and discerning travelers around the world.
Headquartered in Houston, Texas, with operations in the UK and internationally, our team coordinates time-sensitive services across multiple countries, time zones and service environments.
We are client obsessed, work as one team, take ownership of what we do and are always looking for ways to be better. Every member of our team plays an important role in delivering the level of service our clients and partners expect.
The Opportunity
We are looking for a Global Services Coordinator to join our UK Operations team in Wheathampstead, Hertfordshire.
This is a hands-on global operations position for someone who enjoys problem solving, fast-paced coordination and working with people around the world.
Our UK Operations team works closely with our Houston headquarters to provide continuous global operational coverage. You will coordinate chauffeur-driven transportation and risk mitigation services from the initial request through completion, ensuring that clients, service partners and internal teams have the information they need at every stage of the journey.
No two days are exactly the same. Plans change, flights move, clients make last-minute requests and service issues need to be resolved quickly. The successful candidate will be someone who can stay calm under pressure, think ahead, communicate clearly and take ownership of finding a solution.
Schedule & Location — Please Read Before Applying
This is an onsite position at our UK Operations Centre in Wheathampstead, Hertfordshire.
Our Operations Centre operates 7 days a week, including weekends and holidays, with 8-hour shifts covering business hours between 06:00 and 18:00.
Reliable transportation to and from our Wheathampstead office is essential. Our location is in a village with limited public transportation. Candidates must have a dependable way to consistently commute to the office for their scheduled shifts.
If you are unable to reliably travel to Wheathampstead, this position will not be a good fit, regardless of your level of experience.
What You’ll Do
Client & Service Management
· Communicate directly with clients regarding service requests, questions, changes and service opportunities.
· Provide professional, responsive and personalized service to high-profile and corporate clients.
· Coordinate transportation and related services from booking through completion.
· Conduct pre- and post-service communications as required to help ensure a seamless client experience.
· Identify opportunities to anticipate client needs and coordinate additional services when required.
Global Service Partner Coordination
· Communicate directly with GGT WORLDWISE service partners around the world.
· Confirm transportation and related service requests, pricing, availability and service details.
· Monitor service delivery and proactively communicate changes or potential issues.
· Identify and resolve service deviations quickly and professionally.
· Maintain accurate and timely service information throughout the life of each trip.
Operations & Problem Solving
· Manage multiple active service requests simultaneously while maintaining accuracy and attention to detail.
· Respond quickly and effectively to unexpected changes, delays and last-minute requests.
· Escalate issues appropriately while taking ownership of the resolution.
· Work collaboratively with Houston headquarters and other GGT WORLDWISE departments to ensure seamless global service delivery.
· Communicate with Accounting, Billing, Marketing and other internal teams as needed.
· Maintain accurate records and documentation within GGT WORLDWISE systems.
· Perform other duties as assigned.
What We’re Looking For
Experience in transportation or aviation is not required. We can teach you our business. What we can’t teach is reliability, a strong work ethic and the desire to provide exceptional service.
The ideal candidate will:
· Be dependable and committed to consistently reporting for scheduled shifts.
· Have reliable transportation to our Wheathampstead Operations Centre.
· Have exceptional written and verbal communication skills.
· Be comfortable communicating with high-profile clients and professional service partners.
· Demonstrate strong attention to detail and follow-through.
· Be highly organized and able to manage multiple priorities simultaneously.
· Think quickly and make sound decisions when circumstances change.
· Remain calm, professional and solution-oriented in stressful situations.
· Be comfortable working independently while also being an active member of a small, close-knit team.
· Take ownership rather than waiting to be told what to do.
· Be comfortable working with technology and learning new systems.
· Maintain strict confidentiality when handling sensitive client and trip information.
· Adapt easily to changing procedures, priorities and business needs.
· Be willing and able to learn the GGT WORLDWISE way of doing business.
Education & Experience
· A-Level or equivalent preferred.
· Previous experience in customer service, hospitality, travel, aviation, transportation, logistics, dispatch, concierge or another service-oriented environment is preferred, but not required.
· Experience supporting high-profile, corporate or luxury clients is a plus.
· Travel, corporate aviation or ground transportation experience is a plus, but we are willing to train the right candidate.
· Proficiency with Microsoft Office, including Outlook, Word and Excel.
· Strong computer skills and the ability to learn proprietary systems and technology.
· Typing speed of approximately 40 WPM preferred.
· Equivalent combinations of education, training and experience will be considered.
Why GGT WORLDWISE?
At GGT WORLDWISE, you aren’t just filling a seat on a schedule. You are part of a global operation supporting clients and travelers in some of the most demanding and time-sensitive situations.
You will work alongside an experienced international team, gain exposure to corporate aviation and global travel, and develop skills in client service, logistics, problem solving and international operations.
Our UK Operations team is intentionally small, which means every team member has a meaningful role and the opportunity to make an impact.
If you are someone who is dependable, resourceful, eager to learn and enjoys solving problems, we’d like to hear from you.
Equal Opportunity Employer
GGT WORLDWISE is an equal opportunity employer committed to creating an inclusive environment for all employees. We welcome individuals from diverse backgrounds and perspectives and are committed to treating every employee and candidate fairly, with integrity and respect, regardless of race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity or sexual orientation.
We encourage everyone to bring their authentic selves to work and contribute to a culture where people are respected, supported and empowered to succeed.
Job Types: Full-time, Permanent
Pay: £30,000.00-£37,500.00 per year
Benefits:
- Casual dress
- On-site parking
Work Location: In person
