House manager Work, Jobs in Kent (with Salaries)

Customer Service & Operations Manager
Quantum —Maidstone
- Full-time
- Hybrid work
- Customer service
- English
Centre Manager
Swale Indoor Bowling Centre —Sittingbourne
- £21,250 - £21,251 a year
- Part-time
- Microsoft Word
- Management
- Computer literacy
- Sick pay
Quick apply
5d
Front of House Service Manager
Lithia —Aylesford
- Customer service
- Annual leave
- Employee discount
Head of Resident Experience
Nellsar Careers —Sittingbourne
- £50,000 - £55,000 a year
- Full-time
- Hybrid work
- Travel
- Budgeting
- Communication skills
- Referral programme
Quick apply
5d
Assistant Contracts Manager
Oakwood Construction Services —Maidstone
- £25,000 - £30,000 a year
- Full-time
- Customer service
- Contracts
- Computer skills
- Free parking
Quick apply
13d
Keyholder
Kate Spade —Ashford
- £27,300 - £30,000 a year
- Part-time
- Customer service
- Employee discount
11d
Hard FM Manager
Medway Council —Chatham
- £52,399 a year
- Full-time
- Hybrid work
2d
Flexi Front of House Manager
N Family Club —Royal Tunbridge Wells
- £16.11 - £19.93 an hour
- Management
- Computer literacy
- Organisational skills
- Flexible schedule
- Referral programme
Quick apply
5d
Sales Supervisor
Swale Community Leisure Ltd —Sittingbourne
- £27,596 a year
- Weekend availability
- Hybrid work
- Customer service
- Analysis skills
- Supervising experience
- Employee assistance programme
- Gym membership
Learning & Culture Administrator
Southern Housing —Sittingbourne
- £30,000 a year
- Part-time
- Maintenance
- Administrative experience
- Travel
- Annual leave
8d
Team Manager
Southdown —St Leonards-on-Sea
- £34,800 a year
- Holidays
- Team management
- Leadership
- Paid training
- Annual leave
13d
Practice Manager
PortmanDentex —Canterbury
- From £21,000 a year
- Part-time
- Hospitality
- Leadership
- Employee assistance programme
Quick apply
Hire Manager
GAP Group —Maidstone
- Weekend availability
- Organisational skills
- Training & development
- Leadership
13d
Front of House Support Team
Pizza Express —Ashford
- £9.00 - £13.89 an hour
- Part-time
- Serving
- Customer service
- No experience needed
- Referral programme
Quick apply
Sales Associate
Kate Spade —Ashford
- £26,325 - £28,000 a year
- Part-time
- Customer service
- English
- Employee discount
3d
Support Worker Part Time
Elysium Healthcare —Staplehurst
- £14,316.12 a year
- Part-time
- Free parking
- Annual leave
Quick apply
Operational Support Advisor
Southern Housing —Sittingbourne
- £31,726 a year
- Hybrid work
- Analysis skills
- Organisational skills
- In-person
- Annual leave
9d
Sales Supervisor
Leisure Solutions Community Trust —Cranbrook
- £13.57 an hour
- Part-time
- Analysis skills
- IT
- Communication skills
- Employee assistance programme
Reception and Student Services Officer
Chilmington Green School —Ashford
- £21,553.13 a year
- Full-time
- School
- Office experience
Responsive Repairs Planner
Southern Housing —Maidstone
- £29,033 - £31,000 a year
- Full-time
- Hybrid work
- In-person
- Annual leave
1d

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Customer Service & Operations Manager

Quantum
Maidstone

Apply Now

Job details

Full-time

Qualifications

Customer service
English
Zendesk

Full job description

Our Company
At Quantum, we connect global brands with high-intent consumers. We turn intent into action and complexity into clarity.

Our Mission is clear, to help smarter, faster buying decisions. Our vision, to be the world’s most used digital comparison service, delivering value and simplicity to millions.

We drive growth through data-driven affiliate marketing built for performance from day one. Every campaign is measurable, optimised in real time, and designed to scale.

With in-house tech, full-stack analytics, and a compliance-first mindset, we give our partners an edge. We drive confident decisions and growth in regulated and high-growth sectors. We’ve helped ambitious brands grow faster, smarter, and globally.

The Role

Our Customer Operations team is growing! We’re looking for a Customer Service & Operations Manager to join our team in Maidstone.

In this role you will lead and scale our customer support function across the Cashback and Custard brands, turning manual, reactive processes into an efficient, automated operation that protects customers, prevents fraud and gets every payout right first time.

Key Responsibilities

Lead, coach and scale a remote customer service team, setting clear KPIs, coverage and a culture of accountability
Own the end-to-end customer experience, driving measurable gains in NPS, CSAT, retention and resolution times
Own customer fraud, abuse and risk, building detection frameworks and automating manual review with our technology teams
Drive automation across service and operations as the business owner for our support platform (Freshdesk), evaluating AI, live chat and self-service channels
Own customer payout operations, keeping payments accurate, controlled and within agreed service levels

About You

At least five years leading customer service or customer operations teams, including remote and distributed teams
A strong track record handling fraud, promotional abuse, account verification or other risk-related customer cases
Hands-on experience implementing automation and operational efficiencies, ideally with AI or workflow tools
Comfortable owning support platforms such as Freshdesk or Zendesk, and fluent in the numbers: NPS, CSAT, AHT, first contact resolution and customer lifetime value
Commercially minded, with strong stakeholder management and a bias for continuous improvement
You thrive when working as part of a team
Comfortable in a fast-paced environment
Have excellent written and verbal English skills
Last but not least, you’ll have no ego!

What You’ll Get

Private Health Care (Bupa)
Hybrid Working (3 days in office)
Travel Insurance
Competitive Base Salary
Company Bonus Scheme
Paid for AI Subscription (Claude / ChatGPT / Gemini)
Market-Leading Training Programme
Recognition & Reward Scheme
Annual Company Conference
Regular Happy Hours & Team Lunches
Free Coffee, Drinks & Snacks

What’s the next step?

Our hiring process ensures we're recruiting the right people for the role. We ensure that people are as suitable for us as we are for them.

If you like the sound of what we're all about at Quantum and want to join a team where you can make an impact, please apply or contact us at [email protected].

Apply Now

Refine Your Search

house manager jobs in kent

Customer Service & Operations Manager

Centre Manager

Front of House Service Manager

Head of Resident Experience

Assistant Contracts Manager

Keyholder

Hard FM Manager

Flexi Front of House Manager

Sales Supervisor

Learning & Culture Administrator

Team Manager

Practice Manager

Hire Manager

Front of House Support Team

Sales Associate

Support Worker Part Time

Operational Support Advisor

Sales Supervisor

Reception and Student Services Officer

Responsive Repairs Planner

I want to receive the latest job alerts for house manager in kent

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