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Guest Service Lead

Rosslea Hall Hotel -
Helensburgh

Quick apply

Job details

Benefits

Cycle to work scheme
Discounted or free food
Company pension
Tech scheme
Discounted gym membership
Employee assistance programme
Employee discount

Qualifications

Guest services
Hotel experience

Full job description

Guest Service Lead

Rosslea Hall Hotel

Contract: Permanent
Salary: Competitive

Nestled on the scenic shores of the Firth of Clyde in the picturesque village of Rhu, Rosslea Hall Hotel is one of the west coast’s most charming and welcoming waterfront properties. Just a short drive from Helensburgh and under an hour from Glasgow, the hotel offers the perfect blend of tranquil coastal beauty and warm Scottish hospitality.

Our elegant 19th-century manor house features 30 comfortable bedrooms, a relaxed yet refined restaurant and bar, and stunning event spaces that host everything from romantic weddings to private celebrations and corporate gatherings.

At Rosslea Hall Hotel, we pride ourselves on being a tight-knit, passionate team that goes above and beyond for our guests. If you’re looking to build your hospitality career in a setting that’s both inspiring and rewarding, this is the place to do it.

We are seeking an organized and personable Guest Service Lead to oversee daily guest service operations, support the guest service team, and ensure an excellent experience for all hotel guests.

Key Responsibilities:

Prepare guest evening meals and small functions
Support in food service execution
Manage kitchen operations in line with food safety regulations
Assist with supervision of daily front-of-house operations
Assist in training, coaching, and mentoring guest service staff
Support check-in and check-out processes where required
Coordinate with other departments where required

Our Values

Transparency | We ensure clarity in communication so that there are no surprises
Ownership | We think and perform like owners
Driven | We have a constant desire for improvement
Investment in our People | We continuously invest in our people to ensure that they are the best that they can be

Benefits

Pension Scheme
Discounted Hotel Stays across our 7H Portfolio
Discounted Food and Beverage across our 7H Portfolio
Incremental Holiday Entitlement
Development Opportunities
Home tech scheme
Save as you Learn scheme
Cycle to work scheme
Employee Assistance Programme
One celebratory day per year off
Retail & Gym Discounts