About Us
At medneo UK, we’re reshaping the future of diagnostic imaging. Our London Diagnostic Centre provides world-class MRI, CT, Ultrasound, and preventative health screening services, with a strong focus on quality, safety, and exceptional patient care.
We’re looking for Healthcare Assistant who want to make a difference, professionals who thrive in a busy, supportive environment and are passionate about delivering an outstanding patient experience every single day.
What's in it for you...
Location: Central London, Great Portland Street
Hours: 3 shifts per week, across 7 days (no fixed days)
Shift times: 7:30am – 8:00pm (37.5 hours per week over 3 days per week, 12.5 hour per shift)
- Salary: £28,900pa
- Time to Recharge: 25 days holiday + bank holidays + up to 3 extra for long service
- Private Medical Insurance (Bupa) – includes pre-existing conditions
- Add-On Family Health Options and Life Assurance x5
- Dedicated Wellbeing Tools
- Career Growth: Paid CPD, structured development, internal promotions
- 24/7 GP Access + Mental Health First Aiders
- True Team Culture – You’re supported, heard, and never just a number
- Plus: Blue Light Card, gym discounts, cycle to work, cashback plans, Tastecard, Denplan, tech vouchers & more
- Discount for friends & family MRI scans in the London centre
- Inclusive, values-led culture that celebrates you
Patient Care and Interaction
- Welcome patients and assist with the completion of examination-related paperwork.
- Escort patients to and from the waiting room, ensuring they are well-prepared for the procedure.
- Explain procedures clearly, answer questions, and offer reassurance to reduce patient anxiety.
- Assist Radiographers in preparing patients for examinations.
- Assist with manual handling as needed.
- Monitor appointment times and keep patients informed of delays or changes.
General Clinical Duties
- Take and record patients’ vital signs (observations) as part of the examination or aftercare process.
- Cannulate patients (if appropriately trained and certified).
- Monitor and manage patients post-examination, including drug-related aftercare.
- Ensure a good understanding and application of MRI safety and Radiation Protection regulations.
MRI-Specific Duties
- Screen patients for contraindications to MRI (e.g., metal implants, pacemakers), referring to radiographers as needed.
- Assist with preparation for contrast-enhanced MRI procedures (e.g., preparing contrast media, helping with cannulation setup under supervision).
- Help manage patient bookings, safety checklists, and documentation in line with local MRI safety protocols.
- Ensure MRI-safe practices are upheld, including adherence to magnetic safety zones.
Ultrasound-Specific Duties
- Support efficient scheduling and turnaround of appointments. Liaise with radiologist and book Ultrasound Examinations as required
- Prepare rooms and equipment for a variety of ultrasound scans (e.g., abdominal, obstetric, vascular).
- Chaperone patients during intimate examinations, ensuring dignity and privacy.
- Clean ultrasound probes and equipment between patients according to infection prevention guidelines.
Preventative Health Screening Duties
- Ensure that all queries are responded to timeously and patients scheduled as soon as possible for Health Screening packages
- Prepare all documentation and book all support services appointments (e.g. mammogram) at the preferred providers
- Assist the GP and chaperone and perform the pre consultation tests required as appropriately trained
- Compile all reports in preparation for the follow up consultations
- Maintain a professional, seamless patient pathway throughout the screening process.
Operational and Administrative Duties
- Accurately complete records in the RIS system and other documentation to support compliant scan day operations.
- Assist in sending reports and scheduling patient appointments as needed
- Accept, unpack, and manage deliveries; assist with regular stock takes and stock record maintenance.
- Support clinical audits in collaboration with the Quality and Risk Team.
- Adhere to policies, procedures, and report any suggested changes for improvement.
- Maintain confidentiality of all personal, medical, and financial information.
Quality and Compliance
- Deliver excellent customer service and maintain a professional, patient-focused approach.
- Understand and support the organization’s Quality Management System and ISO 9001:2015 standards.
- Comply with MHRA guidance and the IR(ME)R 2017 regulations where applicable.
- Contribute to the ongoing improvement of internal processes alongside the UK management team.
We would love to hear from you if you…
- Experience working with patients in a healthcare environment
- Certified in phlebotomy or cannulation (highly advantageous)
- Are a highly organised with a positive, can-do attitude, understanding your colleagues and patients’ needs, always going the extra mile with nothing being too much trouble
- You pride yourself on your attention to detail, efficiency and ability to take ownership and manage your own workload whilst working across a variety of different tasks
- Have excellent communication and people skills with ability to build strong positive relationships with all patients, colleagues and service providers.
- Have ability to prioritise conflicting deadlines, with a flexible approach to changing plans always delivering to a high standard.
- Are happy to adhere to medneo's corporate values, legal and regulatory policies and procedures.
- You are constantly thinking about how we can improve the way we do things and create an even better patient and colleague experience.
- Have strong IT skills across all Microsoft programmes.
Our Values: The medneo Promise
We are a values-led team, and we live these every day:
- Act With Courage – We speak up, take responsibility, and do the right thing, always.
- Patient & Customer Satisfaction – Patients are at the heart of every scan we do.
- Responsible & Accountable – We own our actions and honour our commitments.
- Service Quality – We’re always improving, always learning.
- Great Teamwork – We celebrate difference, lift each other up, and listen without judgement.
Apply Today
Ready to join a company where innovation meets compassion? We’d love to welcome you.
Or contact:
[email protected]
Everyone is welcome at medneo UK.
We actively celebrate diversity and are proud to be an inclusive, gender-equal, and supportive workplace. If you need any adjustments during the application process, just let us know.
At medneo UK we are constantly innovating and delivering high-quality imaging services by our clinically led, highly skilled, passionate and caring team.
We believe that our services should be focused on our patients and our customers. We promise that we will strive to do business in an open and transparent manner and aim to live up to our Vision and Values every day.
Our Vision
- Act with courage - We say what we mean and do what we say, acting honourably and to the highest standard of our abilities in working with internal and external stakeholders
- Patient & Customer satisfaction - We continually review and improve our processes and procedures, to ensure we are meeting and exceeding the highest standards in care provision.
- Responsible & Accountable - We take personal accountability for delivering the highest standards of professional behaviour. We are honest, ethical and fair, so people trust us to adhere to our word.
- Service Quality - We work to improve all aspects of our services, ensuring that every member of the team has the opportunity and freedom to voice their perspectives in support of continuous quality improvement.
- Great teamwork - We engender an environment of trust and open communication, respecting and embracing the diversity within our team.
