Customer experience manager Work, Jobs in Kingscote, Gls (with Salaries)

Customer Experience Manager
Zellis —Bristol
- Hybrid work
- Data analysis skills
- Analysis skills
- Communication skills
- Annual leave
13d
Senior Manager - Customer Vulnerability
Nationwide Building Society —Swindon
- From £75,000 a year
- Full-time
- Presentation skills
- Banking
14d
Customer Account Manager
Furndeco Limited —Gloucester
- £28,000 - £32,000 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
6h
Operations Manager
EMR Group —Sharpness
- Full-time
- Project management
- IT
- Annual leave
Quick apply
Transformation Lead
Ecotricity —Stroud
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- PMP
- Analysis skills
- Project management
- Free parking
- Employee discount
Quick apply
4d
Programme Manager - Protect Integration
Nationwide Building Society —Swindon
- From £90,000 a year
- Temporary
- PMP
- Banking
10d
Project Manager
Nationwide Building Society —Swindon
- From £50,000 a year
- Temporary
- Agile
- Negotiation
ECC Operations Manager
Nationwide Building Society —Swindon
- £64,000 - £70,000 a year
- Full-time
- IT
7d
Customer Success Manager
Spruce —Bristol
- £50,000 - £72,000 a year
- Full-time
- Hybrid work
Quick apply
Manager Economic Crime Innovation – Fraud
Nationwide Building Society —Swindon
- From £55,000 a year
- Full-time
- Analysis skills
- Financial services
- Communication skills
10d
Sales Support Specialist
Furndeco Limited —Gloucester
- Up to £32,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Free parking
- Health & wellbeing programme
Quick apply
6h
Store Supervisor, 40 HR - Swindon
Under Armour —Swindon
- £14.00 - £16.10 an hour
- Weekend availability
- English
- Communication skills
- Annual leave
- Employee assistance programme
14d
Events Manager
Pasture Restaurant —Bristol
- £33,000 - £49,500 a year
- Full-time
- Hybrid work
- Administrative experience
- Guest services
- Restaurant
- Employee assistance programme
Quick apply
Customer Manager
UCAS —Cheltenham
- Up to £30,000 a year
- Hybrid work
- Customer service
- Communication skills
- School
- Free parking
- Annual leave
Quick apply
3d
Head of Product
Imagine Cruising —Royal Wootton Bassett
- Full-time
- Analysis skills
- Presentation skills
- In-person
- Life insurance
Quick apply
3d
Social Media Manager
Oak Furnitureland —Swindon
- £36,770 a year
- Full-time
- Hybrid work
- Social media management
- English
- Analysis skills
- Free parking
- Employee assistance programme
Collections Specialist
Ecotricity —Stroud
- £25,550 - £27,518 a year
- Full-time
- Hybrid work
- Customer service
- Computer literacy
- Microsoft Office
- Free parking
- Employee discount
Quick apply
Property Manager
Atwell Martin Property Management —Malmesbury
- £26,000 - £28,000 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Communication skills
- Annual leave
- Sick pay
Quick apply
8d
Economic Crime SME Manager
Nationwide Building Society —Swindon
- From £50,000 a year
- Temporary
- Leadership
9d
Sales Support Administrator
Ecotricity —Stroud
- £25,550 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Store discount
Quick apply
23h

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Customer Experience Manager

Zellis -
Bristol

Apply Now

Job details

Permanent
13 days ago

Benefits

Annual leave
Company pension
Private medical insurance

Qualifications

Data analysis skills
Analysis skills
B2B
SaaS
Communication skills

Full job description

About the role

Help shape exceptional customer experiences that build trust and drive continuous improvement

We are looking for a Customer Experience Manager to join our team, supporting the delivery of a consistent, high-quality customer journey across all channels.

This is a pivotal role responsible for combining hands-on customer support, insight-driven analysis, and operational improvement to enhance the overall customer experience. You will work closely with the Head of Customer Experience and cross-functional teams to resolve complex issues, identify root causes, and implement meaningful improvements.

This is a hybrid role with an expectation to be in the office one day each week across any of our offices. Our offices are based in Peterborough, Watford, Bristol or Birmingham.

What you’ll be doing

In this role, you will:

Manage complex or high-sensitivity customer cases, ensuring effective and empathetic resolution
Analyse customer feedback and behavioural data to identify trends and opportunities for improvement
Support the optimisation of customer journeys, reducing friction and improving satisfaction
Contribute to process improvements, maintaining high-quality documentation, playbooks and knowledge base content
Generate insights through data analysis (e.g. CSAT, NPS, FCR), supporting reporting and decision-making
Collaborate with Product, Engineering and Operations to resolve issues and enhance customer outcomes
Support the adoption of automation and AI tools to improve efficiency and reduce customer effort

Skills & experience

We’re seeking a customer-focused professional who combines strong analytical capability with a passion for improving customer outcomes.

You’ll ideally bring:

Experience handling complex customer enquiries or escalations
Ability to analyse customer data and translate insights into actionable improvements
Strong communication skills, with the ability to engage effectively across teams
A structured, process-driven mindset with a focus on continuous improvement
Confidence working with performance metrics and reporting data
Experience within a B2B SaaS orgnaisation would be advantageous but not essential

Benefits & culture

At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services.

Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day:

Unstoppable together.
Always learning.
Make it count.
Think scale.

Our people are critical to our ongoing success; we’re proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you’ll have the chance to stretch and challenge yourself in an environment that’s varied, flexible and hugely supportive.

We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you’ll receive:

A competitive base salary.
25 days annual leave, plus your birthday off and the opportunity to buy additional holiday.
Private medical insurance.
Life assurance 4x salary.
Enhanced pension scheme with company contributions up to 8.5%.
A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.

Apply Now

Refine Your Search

customer experience manager jobs in kingscote, gls

Customer Experience Manager

Senior Manager - Customer Vulnerability

Customer Account Manager

Operations Manager

Transformation Lead

Programme Manager - Protect Integration

Project Manager

ECC Operations Manager

Customer Success Manager

Manager Economic Crime Innovation – Fraud

Sales Support Specialist

Store Supervisor, 40 HR - Swindon

Events Manager

Customer Manager

Head of Product

Social Media Manager

Collections Specialist

Property Manager

Economic Crime SME Manager

Sales Support Administrator

I want to receive the latest job alerts for customer experience manager in kingscote, gls

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