Due to retirement, we are looking to recruit a part time experienced Administrator - Receptionist to join our friendly front of-house team based at Princess Road Clinic in Malton. Princess Road Clinic is a mental health base providing care, support, and information to people in the Ryedale community. There is free car parking available to staff. As an essential part of the reception team, you will be the first point of contact for Service Users, Carers, Staff and External Partners
Whilst having previous experience in a customer service role is essential, NHS or other health care experience is not. We are first and foremost looking for a colleague with a passion for helping people who believes in delivering excellent customer service, who has a keen interest in learning and working in a health care setting with a 'can do' attitude.
The post is 22.5 hours per week, Wednesday to Friday.
You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.
The main duties will require you to greet service users, carers, and external partners face to face including answering queries via telephone, inputting information and processing referrals on the patient record system. The role will involve dealing with incoming and outgoing post, room bookings, ordering office supplies, logging calls with estates, dealing with prescriptions, petty cash, booking taxis or patient transport, arranging collection of pathology samples, and general office duties. The ability to remain calm, communicate clearly, adhere to confidentiality, and promote a positive culture for those living with mental health issues and/or learning disabilities.
The successful candidate will be expected to perform basic admin tasks, update clinic lists, maintain visitor logs, issue access cards, deal with incoming & outgoing post, photocopying and ensure that all information in the reception area for staff and the public is clearly displayed and updated as appropriate.
For more details, please read carefully the job description, to be successful at shortlisting please briefly describe how you match this description citing examples to reinforce your experience.
This position has a salary of £25,272 pro rata, per annum and a generous NHS pension scheme. As a member of our NHS Trust, you will receive a fantastic annual leave package (27 days which increases with service, plus bank holidays) and access to extensive staff benefits which includes:
NHS staff discounts in over 200 branded sites/stores.
A TEWV monthly staff prize draw
Car lease scheme
Access to Trust gyms
Option to purchase additional annual leave
Access to staff wellbeing support.
Staff recognition is very important to us; you may be recognised through the Greatix and Star Award schemes. Our Administrators are professionals and are a valuable asset to our organisation. We understand they have a key role in the support and delivery of our services and that their dedication helps us to provide safe and high-quality care for our patients. The kind of care we would want for our loved ones.
Our organisation is on a 'Journey to Change' and as part of this journey, creating a great experience for our staff is one of three big goals. Ultimately, our aim is to be a proactive, responsible and mindful employer, recruiting, retaining and training our people, for the right roles, at the right time.
13 July 2026
Agenda for change
Band 2
£25,272 a year pro rata, per annum
Permanent
Part-time, Flexible working
346-NYM-046-26-A
Princess Road Clinic
Princess Road
Malton
YO17 7LP
United Kingdom
Our Trust is dedicated to supporting our colleagues in providing an excellent working environment and encourages everyone to share their progressive ideas. All staff have regular 1-2-1 supervisions and an annual appraisal, which provides lots of opportunity for celebration of achievements, and discussions around challenges, and your aspirations.
The reception role is split with another receptionist and will require the ability to work autonomously and to work on your own. You will be fully supported by a welcoming team of admin and clinical staff and will not be lone working on the premises at any time. If successful you will be supplied with a job plan and a fully supported induction.
For an informal discussion or to arrange a visit to Princess Road Clinic, please contact Louise Stevely (Medical Secretary) via email: [email protected].
This is a rewarding role working in a desirable team, if you feel this is the challenge for you then we very much look forward to receiving your application.
This job advert may close early if a high volume of applications have been received. If interested, please apply for this post as soon as possible.
Our Trust is dedicated to supporting our colleagues in providing an excellent working environment and encourages everyone to share their progressive ideas. All staff have regular 1-2-1 supervisions and an annual appraisal, which provides lots of opportunity for celebration of achievements, and discussions around challenges, and your aspirations.
The reception role is split with another receptionist and will require the ability to work autonomously and to work on your own. You will be fully supported by a welcoming team of admin and clinical staff and will not be lone working on the premises at any time. If successful you will be supplied with a job plan and a fully supported induction.
For an informal discussion or to arrange a visit to Princess Road Clinic, please contact Louise Stevely (Medical Secretary) via email: [email protected].
This is a rewarding role working in a desirable team, if you feel this is the challenge for you then we very much look forward to receiving your application.
This job advert may close early if a high volume of applications have been received. If interested, please apply for this post as soon as possible.
- BTEC Diploma/Level Level 2 qualification in relevant field OR equivalent experience, OR willingness to work towards Level 3 qualification in Business and Administration
- Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role.
- Working knowledge of Microsoft Office applications (Word, Excel and Outlook)
- Understanding of confidentiality and how to maintain this
- Knowledge of office systems and processes
- Knowledge of receiving visitors/telephone callers and taking accurate messages
- To build rapport, engage and develop positive relationships.
- Positive, motivated and enthusiastic
- Courteous and sensitive to others needs or feelings
- Punctual and professional
- Flexible in approach to supporting colleagues and the service
- To take responsibility for self and committed to continual personal development
- Able to work in accordance with the Staff Compact and Trust Values and Behaviours. Promoting a positive image of the Service.
- Committed to promoting a positive image of people with mental health conditions and learning disabilities
- Experience of general office duties.
- Data inputting experience
- Customer service experience
- BTEC Diploma/Level Level 2 qualification in relevant field OR equivalent experience, OR willingness to work towards Level 3 qualification in Business and Administration
- Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role.
- Working knowledge of Microsoft Office applications (Word, Excel and Outlook)
- Understanding of confidentiality and how to maintain this
- Knowledge of office systems and processes
- Knowledge of receiving visitors/telephone callers and taking accurate messages
- To build rapport, engage and develop positive relationships.
- Positive, motivated and enthusiastic
- Courteous and sensitive to others needs or feelings
- Punctual and professional
- Flexible in approach to supporting colleagues and the service
- To take responsibility for self and committed to continual personal development
- Able to work in accordance with the Staff Compact and Trust Values and Behaviours. Promoting a positive image of the Service.
- Committed to promoting a positive image of people with mental health conditions and learning disabilities
- Experience of general office duties.
- Data inputting experience
- Customer service experience
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Tees Esk and Wear Valleys NHS Foundation Trust
Princess Road Clinic
Princess Road
Malton
YO17 7LP
United Kingdom
https://www.tewv.nhs.uk/ (Opens in a new tab)
Tees Esk and Wear Valleys NHS Foundation Trust
Princess Road Clinic
Princess Road
Malton
YO17 7LP
United Kingdom
https://www.tewv.nhs.uk/ (Opens in a new tab)
