Governance manager Work, Jobs in Knaphill, Sry (with Salaries)

Customer Service Manager
Lumina Rose Consulting —Woking
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Free parking
Quick apply
Centre Manager - Primrose Lodge
UK Addiction Treatment Centres —Guildford
- £45,000 - £50,000 a year
- Full-time
- Microsoft Outlook
- Management
- Microsoft Office
Quick apply
8d
PMO Manager
North —Camberley
- Full-time
- Management
- Analysis skills
- Employee assistance programme
Change Manager
Communitas Clinics —Croydon
- Up to £40,000 a year
- Full-time
- Analysis skills
- Project management
- Bachelor's degree
Quick apply
4d
People Operations Manager
QinetiQ —Farnborough
- Full-time
- PMP
- Analysis skills
- Project management
- Employee discount
Responsible individual
Olive Tree Home —London
- £500 a day
- Full-time
- Organisational skills
- In-person
- Leadership
Quick apply
4d
Information Governance Manager and Deputy DPO
Richmond and Wandsworth Councils —London
- £57,171 - £72,186 a year
- Part-time
- Hybrid work
- Annual leave
Quick apply
1d
Project Manager, UK Strategic Governance (12 month FTC)
PepsiCo —Reading
- Microsoft Powerpoint
- Microsoft Excel
- PMP
9d
Strategic Manager - Case Management and Governance
West Berkshire Council —Theale
- £58,722 - £73,053 a year
- Full-time
- Management
- English
- Leadership
- Annual leave
- Employee discount
Head of Dispensary Operations
Pharmacierge —London
- From £60,000 a year
- Full-time
- Annual leave
- Employee discount
Quick apply
Compliance Manager
Allianz —Guildford
- £71,000 a year
- Full-time
- Hybrid work
- No degree
- Organisational skills
- Financial services
- Employee discount
22h
Lifecycle Project Manager
Serco Group —High Wycombe
- £60,000 - £65,000 a year
- Full-time
- Project management
- No degree
- Communication skills
- Employee assistance programme
Lead, Operational Excellence & Transformation Manager (12 Month FTC)
McLaren Racing —Woking
- Full-time
- Hybrid work
- Continuous improvement
- Life insurance
Quick apply
7d
PR Officer
Forest Health —Bracknell
- £15.38 an hour
- Part-time
- Social media management
- Organisational skills
- In-person
- Free parking
Quick apply
Professional Services Consultant - ICE
Clinisys —Woking
- Remote
- Customer service
- SQL
- Project management
2d
Quality and Risk Manager
Circle Health Group —Windsor
- Full-time
- Hospital
- Data analysis skills
- In-person
- Employee discount
- Life insurance
Quick apply
Service Manager
Voyage Care —Farnham
- £45,000 a year
- Nursing home
- In-person
- Leadership
Massimo Dutti Operations Manager- Regent Street
INDITEX —London
- Weekend availability
- Analysis skills
- Leadership
Quick apply
Practice Manager – Governance, Workforce & People
Woodcote Medical —Purley
- £40,000 - £45,000 a year
- Part-time
- Management
- Human resources
- Leadership
- Free parking
- Bereavement leave
Quick apply
Qualified Person (QP) / Senior Quality Assurance Manager
Procter & Gamble —Weybridge
- Full-time
- English
- Communication skills
- Employee stock ownership plan

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Customer Service Manager

Lumina Rose Consulting
Woking

Quick apply

Job details

Permanent | Full-time
£40,000 - £60,000 a year

Benefits

Free parking
Private medical insurance
On-site parking

Qualifications

Management
Logistics
English
Supervising experience
Project management
Communication skills

Full job description

Role Overview

My client is seeking a Customer Service Manager to join a quiet, considered homeware brand. Reporting into senior leadership, you will lead and professionalise the customer service function, embedding a leadership culture, strengthening foundations across people, process and systems, and delivering excellent customer experiences that reflect our brand. This is a senior hire responsible for day‑to‑day business management activities and for driving the strategic changes needed as the business scales.

Hybrid, with some onsite presence (~3 days per week)

Key Responsibilities

Lead and manage the customer service team and any PAs/administrative resources; ensure roles, responsibilities and execution are clear and effective.
Drive business management activities across customer service: operational governance, leadership structure, and decision frameworks that support consistent delivery.
Shape and implement organisational design and leadership culture for the customer function; advise and work with senior leaders on structure, accountabilities and resource planning.
Provide strategic support: translate leadership priorities into clear programmes of work and ensure timely execution and delivery.
Project and resource planning: scope, prioritise and track projects and cross‑functional initiatives affecting customer outcomes.
Budget tracking and financial oversight for the customer service area; ensure efficient use of resource and deliver against agreed budgets.
Oversee third‑party relationships and supplier performance where applicable (logistics, contact centre vendors, etc.).
Ensure operational delivery against service expectations (response times, resolution SLAs, proactive comms) and drive continuous improvement.
Monitor customer feedback and performance data; use insights to reduce repeat contacts, refunds and complaints and to inform product, packaging and operations teams (e.g., damage‑on‑arrival, installation queries).
Ensure the PA(s) and support staff are delivering required tasks, and provide coaching and development to frontline and management staff.

Experience & Skills Required

Significant experience at consultant / senior manager / MD / Head of function level, ideally with advisory consultancy or PMO background; proven experience advising on organisational design and operations.
Experience working with multinationals or scaling retailers, and familiarity with the interplay between operations, finance and customer systems/data flows.
Demonstrable track record of driving operational change, creating governance, and delivering against KPIs in a customer‑facing environment.
Strong programme and project management skills: resource planning, budget control, prioritisation and delivery focus.
Commercially minded with experience reducing cost‑to‑serve through self‑serve, process improvements and root‑cause fixes.
Excellent stakeholder management and communication skills; ability to work with senior leaders and across Product, Ops, Logistics and Finance.
Experience of establishing and monitoring meaningful performance metrics and translating them into actions.
Previous experience in furniture, homeware or a related retail sector is highly desirable but not essential.

What's on offer

A senior role within a thoughtful, growing brand with a clear, design‑led ethos.
Opportunity to shape a customer function and leadership structure at a pivotal stage of growth.

Pay: £40,000.00-£60,000.00 per year

Benefits:

Free parking
On-site parking
Private medical insurance

Work Location: Hybrid remote in Woking GU21 4XS

Quick apply

Refine Your Search

governance manager jobs in knaphill, sry

Customer Service Manager

Centre Manager - Primrose Lodge

PMO Manager

Change Manager

People Operations Manager

Responsible individual

Information Governance Manager and Deputy DPO

Project Manager, UK Strategic Governance (12 month FTC)

Strategic Manager - Case Management and Governance

Head of Dispensary Operations

Compliance Manager

Lifecycle Project Manager

Lead, Operational Excellence & Transformation Manager (12 Month FTC)

PR Officer

Professional Services Consultant - ICE

Quality and Risk Manager

Service Manager

Massimo Dutti Operations Manager- Regent Street

Practice Manager – Governance, Workforce & People

Qualified Person (QP) / Senior Quality Assurance Manager

I want to receive the latest job alerts for governance manager in knaphill, sry

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